PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moving Help and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moving Help
Public Storage

Moving Help and Public Storage Overview

Total reviews
239
993
Company responses
0
0
Issues resolved
1
4

Moving Help and Public Storage Consumer Ratings

Rank
74 out of 586 in Moving and Storage category
73 out of 586 in Moving and Storage category
Customer service
73 in category
66 in category
Price Affordability
53 in category
80 in category
Product or Service Quality
66 in category
56 in category
Exchange, Refund and Cancellation Policy
39 in category
45 in category

Moving Help and Public Storage Rating Details

Customer service
1.4 (103 reviews)
1.5 (389 reviews)
Reviewer's quote

...My son even said best customer service ever! Now as long as feed are all credited should be great! Thank you..

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Price Affordability
2.2 (87 reviews)
1.6 (314 reviews)
Reviewer's quote

I was unable to pick up a track. No real issues

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They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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Product or Service Quality
1.5 (85 reviews)
1.7 (343 reviews)
Reviewer's quote

...There is better service out there for cheap and no complains. I felt rob..

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...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

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Exchange, Refund and Cancellation Policy
1.6 (85 reviews)
1.4 (281 reviews)
Reviewer's quote

...I called the movers 4 times and emailed them and no one returned my calls or emails, so I canceled and have a confirmation of the cancellation..

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I rented a storage unit but after my money was taken I was denied access and told that my money would be refunded in the mail. I never received a refund nor was I ever given the storage unit. This was simple fraud and theft...

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Moving Help and Public Storage Pros and Cons

Pros
  • Convenient booking via website
  • Convenience
  • Movers
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
Cons
  • Poor customer service
  • No customer service
  • Unreliable
  • Customer service
  • Fees
  • Price increase

Moving Help and Public Storage Most Positive Reviews

Top rated reviews
5

Anthonys accurate movers .did a great job on our move.very respectful,and careful .we will use accurate movers for all...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

I saw your cute review. Mount Shasta is in the middle of nowhere. So Brett's questions were normal considering he...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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Moving Help and Public Storage Most Critical Reviews

Lowest rated reviews
1

We had hired a moving company through moving help and they ended a no show. when I the manager finally called me back...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

The movers did not show. The point of contact for the moving company, Keith from For Heaven's Sake Flea Market, was not...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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Moving Help and Public Storage Latest Reviews

Recent published reviews
No votes

The mover for order summary DFC82559 came at 2pm on Friday July 31 and left at 2:46pm only staying 46 minutes and did...

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1

I have been a costumer with public storage for about 2 years I think. The storage unit has gotten more and more expensiv...

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No votes

I have been trying to call for the past 3 days to try to pay the 2 guys that help me move in for some odd reason it...

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1.8

Due to illness and physical limitations and health, I was not able to finish clearing out my unit they expect me to pay...

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Moving Help and Public Storage Products and Services

Most reviewed product and services
  • Moving Help Moving Service (95 reviews)
  • Moving Help Customer Care (31 reviews)
  • Moving Help Local Moving Service (14 reviews)
  • Public Storage Storage Unit (473 reviews)
  • Public Storage Customer Care (146 reviews)
  • Public Storage Manager (64 reviews)