PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moving Help and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moving Help
Public Storage

Moving Help and Public Storage Overview

Total reviews 241 1001
Company responses 0 0
Issues resolved 1 4

Moving Help and Public Storage Consumer Ratings

Rank
75 out of 606 in Moving and Storage category
74 out of 606 in Moving and Storage category
Customer service
70 in category
63 in category
Price Affordability
54 in category
77 in category
Product or Service Quality
63 in category
55 in category
Exchange, Refund and Cancellation Policy
42 in category
45 in category

Moving Help and Public Storage Rating Details

Customer service
1.4 (111 reviews)
1.5 (397 reviews)
Reviewer's quote

Need a code number to pay my movers been on hold for over 45 minutes with no customer service..

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Price Affordability
2.2 (93 reviews)
1.6 (319 reviews)
Reviewer's quote

I cant get in touch with anyone and yes I have all of my documentation

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They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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Product or Service Quality
1.4 (93 reviews)
1.7 (349 reviews)
Reviewer's quote

...There is better service out there for cheap and no complains. I felt rob..

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...I understand furniture not being allowed to be thrown away but trash because it would Always be full this is why we have waste management service. Greed and selfishness should be the slogan for your company. I will make sure to let everyone know how you treat your customers..

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Exchange, Refund and Cancellation Policy
1.5 (90 reviews)
1.4 (285 reviews)
Reviewer's quote

...Been waiting about an hour for someone to respond to chat for a refund, and waiting about half an hour on the phone. Will keep calling until I get a refund. This is absolutely a breach of contract..

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...No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards. My $400 gift card was used to fund an extensive plumbing project...

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Moving Help and Public Storage Pros and Cons

Pros
  • Convenient booking via website
  • Convenience
  • Movers
  • Customer service and price at begining
  • Apparently reasonable rate
  • Move in rate
Cons
  • Poor customer service
  • No customer service
  • Unreliable
  • Customer service
  • Fees
  • Rate increases

Moving Help and Public Storage Most Positive Reviews

Top rated reviews
5

Anthonys accurate movers .did a great job on our move.very respectful,and careful .we will use accurate movers for all...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

I saw your cute review. Mount Shasta is in the middle of nowhere. So Brett's questions were normal considering he...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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Moving Help and Public Storage Most Critical Reviews

Lowest rated reviews
1

We had hired a moving company through moving help and they ended a no show. when I the manager finally called me back...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

The movers did not show. The point of contact for the moving company, Keith from For Heaven's Sake Flea Market, was not...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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Moving Help and Public Storage Latest Reviews

Recent published reviews
1

We hired movers just to move our furniture. Shouldn't have taken more than 2.5 hours. Instead I ended up with damage at...

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1

They will not leave me alone! Constantly Harassing me!!!!!!!!

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1

Will not Allow me to cancel order. Have tried numerous times today. Local U-Haul stores unable to assist. Please cancel...

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No votes

My lock was changed no one knows who did it. Management try to blame it on my emergency contact then quickly change...

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Moving Help and Public Storage Products and Services

Most reviewed product and services
  • Moving Help Moving Service (94 reviews)
  • Moving Help Local Moving Service (15 reviews)
  • Moving Help Loading Service (4 reviews)
  • Public Storage Storage Unit (475 reviews)
  • Public Storage Manager (65 reviews)
  • Public Storage Self-storage Storage Unit (46 reviews)