PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Motobuys and West Marine as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Motobuys
West Marine

Motobuys and West Marine Overview

Total reviews
9
124
Company responses
0
0
Issues resolved
0
1

Motobuys and West Marine Consumer Ratings

Rank
43 out of 223 in Motorcycles and ATVs category
36 out of 207 in Water Transport category
Value for money
25 in category
29 in category
Turnaround Time
18 in category
25 in category
Product or Service Quality
59 in category
26 in category
Price Affordability
34 in category
33 in category

Motobuys and West Marine Rating Details

Value for money
1.7 (7 reviews)
2.1 (38 reviews)
Reviewer's quote

...I emailed them about the status and told them again that i wanted my tracking number if it supposedly shipped on 3/30/18 or they are required to give my money back in full based on my loan agreement. They emailed me back only stating it was not canceled. They didn't give me a tracking number again...

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For a company that states, "We strive to be the best supplier of boating-related products and services that provide outstanding value to every Customer. " From my personal experience with West Marine, it couldn't be further from the truth. I placed my order three weeks before leaving on a week-long...

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Turnaround Time
1.4 (7 reviews)
1.7 (35 reviews)
Reviewer's quote

Come to find out by speaking to sales agent, that orders in general were backed up,and that my order wasn't going to be shipped by next week sometime. well, next week is here! I hope I don't have to call and cancel my order if this delay continues to next week. i believe I can get faster service...

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I ordered a product on July 6th from West Marine at the time of order it said 7 to 14 days shipping. It has now been 23 days and I still don't have my product. I have called into West Marine customer service over 10 times and gotten no response, I have emailed West Marine customer service 7 times...

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Product or Service Quality
1 (6 reviews)
1.7 (40 reviews)
Reviewer's quote

August 28th 2018 I recieved the wrong product I ordered with wrong reciept. I called the company and spoke with Sam Haul and he was very rude to me on the phone, hung up on me, screened my calls when I tried to call back and when I finally got a hold of somebody it was Gary Kovner/...

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...scanned in the gift card code the computer said it had a negative balance! The manager tried to be helpful, but he has no direct line to company customer service and was #163 in the qeue. I need the items for tomorrow so I had to pay for them myself. The outcome remains...

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Price Affordability
2 (6 reviews)
2.5 (35 reviews)
Reviewer's quote

...They had the lowest price, but zero customer Service. The kart did not start right from the beginning. I got it to start but it has never started right up easily and now will not start...

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...Great response and quick delivery with the best price around. BUT on arrival, the antenna on the EPIRB had been rubbing in its sealed box and some of its insulation was worn off. I didn't want to take a chance on something that could save my life...

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Motobuys and West Marine Pros and Cons

Pros
No votes
  • Good quality
  • Way they fixed my problem
  • No complaints
Cons
  • Customer service
  • Customer service
  • People not doing right by me when they know theres a problem
  • Management staff

Motobuys and West Marine Most Positive Reviews

Top rated reviews
No votes
5

I purchased a pair of West Marine sailing gloves a long time ago, maybe a year and a half two years. One only one of t...

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No votes
5

Pinecrest store has no air. And the poor WM workers are still working in that heat. The boss or bosses better give them...

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Motobuys and West Marine Most Critical Reviews

Lowest rated reviews
1

Do NOT buy from Motobuys! Spread the word. They lies, steal your money, block your number, hang up on you. They are the...

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1

Don't ever purchase ANY of their products that promise a Rebate Coupon. They use a separate Company to process your...

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1

I had switched my order I had placed with motobuys on 3/30/18 and later that day attempted to cancel my order and asked...

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1

Working trying to get the boat ready to go in the water, my husband discovers that he bought the wrong color trilux 333....

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Motobuys and West Marine Latest Reviews

Recent published reviews
2.5

I purchased a gas scooter on 5-11-20. After 72 hrs, I then started calling in tracking my order. Come to find out by...

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1.4

I ordered a product on July 6th from West Marine at the time of order it said 7 to 14 days shipping. It has now been 23...

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1

He doesn’t pay his bills! He is a criminal con artist and you should never do business with him.

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No votes

Giving me a membership I didn't want charging my credit card

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Motobuys and West Marine Products and Services

Most reviewed product and services
  • Motobuys Customer Care (3 reviews)
  • Motobuys Shipping Service (3 reviews)
  • West Marine Manager (20 reviews)
  • West Marine Shipping Service (18 reviews)
  • West Marine Customer Care (15 reviews)