PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Super 8 and Motel 6 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Super 8
Motel 6

Super 8 and Motel 6 Overview

Total reviews 263 1856
Company responses 0 0
Issues resolved 2 6

Super 8 and Motel 6 Consumer Ratings

Rank
232 out of 1322 in Hotels and Resorts category
207 out of 1322 in Hotels and Resorts category
Customer service
149 in category
140 in category
Exchange, Refund and Cancellation Policy
124 in category
97 in category
Price Affordability
140 in category
120 in category
Value for money
131 in category
135 in category

Super 8 and Motel 6 Rating Details

Customer service
1.4 (111 reviews)
1.5 (931 reviews)
Reviewer's quote

...to leave the room and there is no way possible because we were already in Tennessee, he says Aaron the manager would say the same thing and I have been in customer service for 20yrs, I have never been spoken to this way ,I just simply ended with show me proof that it's what your saying and proof its ours, he said no,, so we started investigating, the reviews show this hotel is consistently dirty , drinking in the parking lot and employees who live there and stealing money on lies consistantly, Be Warned, Dont stay here unless you want to be belittled and and stolen fromsomewhere else, ask to speak to a manager before checkin and you will...

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Ive been on hold with customer service for nearly 20 minutes. I just stayed at your location in Waterloo Iowa (off Laporte). While the price was decent and the room ok, the building itself was unsafe...

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Exchange, Refund and Cancellation Policy
1.4 (102 reviews)
1.6 (769 reviews)
Reviewer's quote

...I have not received a partial or full refund 30 days later. Your operator said there was nothing she could do about and she didn't even want my customer feedback. Shame on Super 8 Corporate, the local S8 management and Priceline...

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Fitted sheet was dingy dirty, almost a grayish tint to it! Went to the front desk for a refund and was told that the dead insects on the floors were normal and it was past the 15 minute policy for getting a refund! First of all, just getting back to my car, driving around to the side entrance,...

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Price Affordability
2.1 (101 reviews)
2.3 (838 reviews)
Reviewer's quote

...00 THE PRICE OF TWO ROOMS . YOUR EMPLOYEE CHARGED ME FOR HIS FREE STAY IN A ROOM AND 1 OTHER..

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...up behind me to rent the guy lied he asked the girl if she had Id and the other two told me they shut down half the motel due to COVID and they raised the prices to cover for that my question why rent any if thats the case if you rent some why not all thats a excuse to charge people way to much money he said well if we dont we would go out if business how so its lots of people here every night and Ive seen almost every room booked on the daily I have...

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Value for money
1.7 (97 reviews)
1.7 (771 reviews)
Reviewer's quote

...Stole some of my money and they had called the cops on me to have me removed by 210 pm. H..

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...I feel the thing that matters was money and not really how the rooms are kept or safe the environment is..

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Super 8 and Motel 6 Pros and Cons

Pros
  • Location
  • Location was good
  • No pros disgusting
  • Location
  • Easy access to get on and off interstate
  • Cheap
Cons
  • Poor customer service
  • Dirty
  • Bad coustomer service
  • Customer service
  • Not treated as valued customer
  • Bugs

Super 8 and Motel 6 Most Positive Reviews

Top rated reviews
5

bed bugs ,stains blood all over burn marks odors huge matress stains hairs all over the room drug deals noises all...

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5

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...

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5

I requested a non-smoking room when i made res ovr the phone with customer service rep on july 22, 2015 we checked in...

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5

I was attacked by bed bugs at motel 6 phx. AZ. Indian school an I 17 freeway Jan. 17 2016 room 343 Paul Roberts ...

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Super 8 and Motel 6 Most Critical Reviews

Lowest rated reviews
1

We had 2 rooms for 2 nights in Super 8 San Diego Mission Valley.We requested to make the payment by 2 different credit...

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1

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...

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1

I was in Idaho falls for a family emergency, and I really needed an economical room and I am a wyndam reward member. I...

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1

I stayed here for a week Police were there on a regular basis there were lots of shady characters around the property a...

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Super 8 and Motel 6 Latest Reviews

Recent published reviews
1

I am a diamond level customer and i was staying at the kelso super 8 for over two months straight. The day j was...

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No votes

Could you have a manager call me at 717-817-1763 I am irritated that they wanted me to sleep in a bed if somebody else...

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No votes

We were kicked out of our room after having paid for a full week in advance and need a refund

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No votes

Having no water for more than 8 hours and it's going to be for a week we have kids here no water can use the restrooms

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Super 8 and Motel 6 Products and Services

Most reviewed product and services
  • Super 8 Room (54 reviews)
  • Super 8 Customer Care (36 reviews)
  • Super 8 Manager (22 reviews)
  • Motel 6 Room (438 reviews)
  • Motel 6 Sanitary Conditions (315 reviews)
  • Motel 6 Customer Care (259 reviews)