PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Motel 6 and Sleep Inn Hotels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Motel 6
Sleep Inn Hotels

Motel 6 and Sleep Inn Hotels Overview

Total reviews 1921 61
Company responses 0 0
Issues resolved 6 0

Motel 6 and Sleep Inn Hotels Consumer Ratings

Rank
209 out of 1322 in Hotels and Resorts category
159 out of 1322 in Hotels and Resorts category
Customer service
120 in category
86 in category
Price Affordability
117 in category
110 in category
Location
170 in category
88 in category
Facilities and Services
177 in category
92 in category

Motel 6 and Sleep Inn Hotels Rating Details

Customer service
1.5 (970 reviews)
1.8 (28 reviews)
Reviewer's quote

...Not only did I sleep in a cold car but the customer service was terrible and the front desk refused to provide cooperate information. Three out of 5 of us had bedbug bites all over our body, even our face..

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Then thisresidentn showed me a note on the desk that was off to the side that apparently said no housekeeping service if youre overnight. I said to the clerk despite it was not she showing me the paper that I was not told this when made reservation and having it on the front desk means I have to...

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Price Affordability
2.3 (879 reviews)
2.5 (24 reviews)
Reviewer's quote

...look at the bed and there was a roach and a fly on the bed speaking of the bed the room only had one king size bed and I reserved two queen-size beds andthe price was like $45 or $47 but it was $52. 19 after taxes. So when I went back down to the office I told the girl with the problem was she immediately started to give me another room so I mentioned to her that I only had one king size bed but I reserved a room with two queen size bed then she started going back and forth with me saying that we don't have any room Wicked with two queen size beds with a deal like that for the price that I'm talking about and I said no ma'am I said that's not true because I've gotten two queen-size beds before for the same price she kept going back and forth...

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CHECKED IN AND WAS MISQUOTED ON PRICE, AND TWO ROOMS AND THEY ONLY HAD ONE. REQUESTED ADJOINING ROOMS. WE BOTH HAD ADJOINING ROOMS TO OTHER PEOPLE! SO SIMPLE TO AT BEGINNING OF YOUR SHIFT TO PREASSIGN ROOMS...

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Location
2.6 (876 reviews)
3.6 (24 reviews)
Reviewer's quote

...not working along with the bites I have recieved at this location. I sent jimmy the picture of the t. v a couple of days ago and also have the recording of our conversation...

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Need a room for tonight I’m currently in a sleep in location and need help with pricing..

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Facilities and Services
1.5 (831 reviews)
2 (22 reviews)
Reviewer's quote

...I don't understand why this woman is this way, but it's definitely not customer service when I'm being deprived of good services when we are spending our money here..

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Hotel is well run down. Carpets are and worn, room colors are horrible. Toilet was broken, towel rack on shower doors missing, shower door wouldnt stay closed, tile missing, shower head clogged, and overall this hotel is badly run down. On the bright side the beds and pillows were great. The staff...

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Motel 6 and Sleep Inn Hotels Pros and Cons

Pros
  • Location
  • Easy access to get on and off interstate
  • Cheap
  • Locations
  • Clean
  • Room was clean and modern
Cons
  • Customer service
  • Not treated as valued customer
  • Bugs
  • Customer service was terrible
  • Customer service
  • Terrible room condition

Motel 6 and Sleep Inn Hotels Most Positive Reviews

Top rated reviews
5

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...

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4.9

My vehicle was struck and damaged while parked in the parking lot of the hotel on 08/22/2020 between 8:30-11:30 pm by an...

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5

I was attacked by bed bugs at motel 6 phx. AZ. Indian school an I 17 freeway Jan. 17 2016 room 343 Paul Roberts ...

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4.8

Sleep Inn, which we had not heard of before--clever name!--, exceeded our expectations. Especially pleased by generous...

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Motel 6 and Sleep Inn Hotels Most Critical Reviews

Lowest rated reviews
1

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...

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1

First night of a two night stay, I left the hotel at 7 AM and saw a white truck parked inside my white line in my parkin...

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1

I stayed here for a week Police were there on a regular basis there were lots of shady characters around the property a...

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1

Checked in at 5:30 PM and logged into my computer. The wifi signal was terrible. I called the front desk and was told...

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Motel 6 and Sleep Inn Hotels Latest Reviews

Recent published reviews
1

Poor accomodations, my feet were dirty from my rooms filthy floors so I washed them with a washcloth and the hotel...

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3.1

Hotel is well run down. Carpets are and worn, room colors are horrible. Toilet was broken, towel rack on shower doors...

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1

Because I booked third party they cant help me but the over charge wasn't from hotels.com it was thru studio 6 itself...

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1

They have still yet to refund me my money that was took off extra

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