PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanguard Group and Morgan Stanley as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanguard Group
Morgan Stanley

Vanguard Group and Morgan Stanley Overview

Total reviews 113 125
Company responses 0 0
Issues resolved 0 0

Vanguard Group and Morgan Stanley Consumer Ratings

Rank
217 out of 1882 in Financial Services category
331 out of 1882 in Financial Services category
Customer service
267 in category
287 in category
Product or Service Quality
167 in category
253 in category
Reliability
219 in category
241 in category
Website
150 in category
223 in category

Vanguard Group and Morgan Stanley Rating Details

Customer service
1.2 (49 reviews)
1.2 (46 reviews)
Reviewer's quote

Since my last contact, months ago, you seem to have terminated customer service. You send a "confirmation" that was our first notice that you moved 10% of our account to a new security. We want to know why this was done...

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...Colton from customer service told me that the settlement date is actually the transfer date and that it can take up to a week to receive the proceeds into my account. Why do they have such an archaic system when a payroll direct deposit would be in my account on the expected date?..

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Product or Service Quality
1.6 (41 reviews)
1.2 (46 reviews)
Reviewer's quote

...I used to be a Vanguard flagship account until they did away with this service. Now I must go through the standard support line, and every time I contact them, they are absolutely no help. I think I am going to move to another company that provides some level of customer support...

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...The experience is broken and disjointed, they are in bad need of a good product manager leader that can fix what is a complete mess. It's honestly laughable. I hope they can get some good product folks to straighten out the experience...

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Reliability
1.2 (36 reviews)
1.1 (36 reviews)
Reviewer's quote

She answered my question about the impact on my taxes

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They bought securities with out my consent .I email them about 10 times not to touch my money, and they did whatever they wanted and I loss almost all my money .Do yourself a favor and do not go there!!!!!

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Website
2.2 (33 reviews)
1.8 (42 reviews)
Reviewer's quote

...that told me the law requires end of day trades if made by 4:00PM are correct Vanguard will be fined and the the violation will be published on their website. I'm now concerned that the automatic year end RMD will still be made after reading the shocking reviews of Vanguard. If that happens, I'll have to come up with the withholding to get the money back...

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Prior to stock vesting morgan stanley told me due to the volume of customers they deal with they CAN not take my money through the website of my stock account OR over the phone to keep my stock invested in my company. i could sell my stock to cover the taxes and let the extra $ be returned to me OR...

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Vanguard Group and Morgan Stanley Pros and Cons

Pros
  • Low fees
  • Go to fidelity
  • Mutual funds offered
  • Very frustrating
  • Being effed with out a kiss
  • Parents were with them for some 50 years and very satisfied
Cons
  • Customer service
  • Disrespectful unprofessional customer service
  • Customer phone support
  • Lack of communication
  • Unethical behavior
  • Poor quality service

Vanguard Group and Morgan Stanley Most Positive Reviews

Top rated reviews
5

My father's estate had investments in 19 different firms. Vanguard made the entire process SO easy compared to other...

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5

My Morgan Stanley agent stole money from my account!!! I am furious to this day, even though I severed ties with Morgan...

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4.9

She answered my question about the impact on my taxes

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5

Parents were with MS and predecessors for probably 50 years. Always liked the representatives they had. The last parent...

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Vanguard Group and Morgan Stanley Most Critical Reviews

Lowest rated reviews
1

Was told this morning that I have to wait 30 days to get to my money back, understandably I was extremely upset, now I...

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1

My sons account was transferred to Morgan Stanley from another broker almost 5 years ago. It is a small account with...

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1

Lousy customer service, the worst ive ever seen , I had the misfortune of speaking with some witch named Martha watson,...

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1

Wayne Ward managed $86K of my parents money. He traded stocks often weekly accruing $6K in commissions in less that 20...

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Vanguard Group and Morgan Stanley Latest Reviews

Recent published reviews
2

Since my last contact, months ago, you seem to have terminated customer service. You send a "confirmation" that was our...

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1

Why you have a help desk when no body picks up. I only hear music for one hour

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3

Called and waited over 1 hour before giving up and I'm a Flagship level customer. Time before that 20 minute wait and 3...

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No votes

I am just over17 years into paying on a 25 year mortgage with variable rates based on Libor. Since the beginning we...

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Vanguard Group and Morgan Stanley Products and Services

Most reviewed product and services
  • Vanguard Group Customer Care (38 reviews)
  • Vanguard Group Account (6 reviews)
  • Vanguard Group Brokerage Account (4 reviews)
  • Morgan Stanley Account (39 reviews)
  • Morgan Stanley Financial Advisor (13 reviews)
  • Morgan Stanley Customer Care (9 reviews)