PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanguard Group and Morgan Stanley as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanguard Group
Morgan Stanley

Vanguard Group and Morgan Stanley Overview

Total reviews
103
116
Company responses
0
0
Issues resolved
0
0

Morgan Stanley was first mentioned on PissedConsumer on Sep 26, 2008 and since then this brand received 116 reviews. It is 13 reviews more than Vanguard Group received since Apr 16, 2010.

Vanguard Group and Morgan Stanley Consumer Ratings

Rank
209 out of 2601 in Financial Services category
286 out of 2601 in Financial Services category
Customer service
230 in category
255 in category
Staff
216 in category
225 in category
Product or Service Quality
155 in category
218 in category

According to consumer ratings and reviews, Vanguard Group ranks 77 points higher in the Financial Services category than Morgan Stanley. People gave Vanguard Group 1.3 stars for Customer service criterion in Financial Services category and it is 418 points higher than the worst rated brand in this category. At the same time, Morgan Stanley was rated 1.2 stars for Customer service criterion in this category and it is 393 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Morgan Stanley has a higher rating than Morgan Stanley. Regarding Product or Service Quality criterion, consumers gave Vanguard Group 1.5 stars and it is 76% greater than other in category. Morgan Stanley however was rated 1.3 stars and it is 66% greater than other in category.

Vanguard Group and Morgan Stanley Rating Details

Customer service
1.3 (43 reviews)
1.2 (44 reviews)
Reviewer's quote

...Worst customer service ever. Thank goddess I move most of my investments away from them..

Eesa

Prior to stock vesting morgan stanley told me due to the volume of customers they deal with they CAN not take my money through the website of my stock account OR over the phone to keep my stock invested in my company. i could sell my stock to cover the taxes and let the extra $ be returned to me OR...

ken m
Staff
1.3 (36 reviews)
1.3 (37 reviews)
Reviewer's quote

...What a profoundly awful customer service staff. I asked for information regarding my Washington NationalInsurance company retirement plan. I could not give the exact month and date of my hire as well as when I left 18 years later because it's been more than 20 years ago...

PissedConsumer994584

Their staff is not attentive and does not return a phone call. A simple mortgage was not processed properly and ignored and when the buyer went to another mortgage company they breezed through the mortgage and were ready to settle in 3 weeks. Morgan Stanley deserves the lowest rating possible on...

PissedConsumer1097105
Product or Service Quality
1.5 (35 reviews)
1.3 (43 reviews)
Reviewer's quote

The IRS allows tax free withdrawals if made directly from a. 401k from the account to a charity. Vanguard makes this very difficult. You have to go to a bank to get a medallion stamp and the bank is not happy about the intrusion on there time. You can't just go to notary to verify you signature. ...

PissedConsumer846911

After >10 years with Morgan Stanley and paying a "management fee" with minimal growth in my IRA account, I decided to just roll my money into my employer's 401K account. This would allow me to better manage my retirement money and the investment options are better with my employer's 401K...

PissedConsumer1669887

Vanguard Group and Morgan Stanley Pros and Cons

Pros
  • Go to fidelity
  • Mutual funds offered
  • Low fees
  • Very frustrating
  • Being effed with out a kiss
  • Parents were with them for some 50 years and very satisfied
Cons
  • Customer service
  • Disrespectful unprofessional customer service
  • Customer phone support
  • Unethical behavior
  • Poor quality service
  • Lack of customer service

Vanguard Group and Morgan Stanley Most Positive Reviews

Top rated reviews
5

My father's estate had investments in 19 different firms. Vanguard made the entire process SO easy compared to other...

5

My Morgan Stanley agent stole money from my account!!! I am furious to this day, even though I severed ties with Morgan...

Vanguard Group and Morgan Stanley Most Critical Reviews

Lowest rated reviews
1

Was told this morning that I have to wait 30 days to get to my money back, understandably I was extremely upset, now I...

1

My sons account was transferred to Morgan Stanley from another broker almost 5 years ago. It is a small account with...

Vanguard Group and Morgan Stanley Latest Reviews

Recent published reviews
2.4

The representatives at Vanguard all year have been telling me my account but disputes Oct 2019. I called in late Oct...

Read all 103 reviews
1

This firm is not one you should purchase assets from. Their products have HIGH fees and deceptive Load fees. Do not...

Read all 116 reviews

Vanguard Group and Morgan Stanley Products and Services

Most reviewed product and services
  • Vanguard Group Customer Care (36 reviews)
  • Vanguard Group Account (5 reviews)
  • Vanguard Group Brokerage Account (4 reviews)
  • Morgan Stanley Account (38 reviews)
  • Morgan Stanley Financial Advisor (12 reviews)
  • Morgan Stanley Customer Care (8 reviews)