PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Parts Direct and Monster Transmission as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Parts Direct
Monster Transmission

Sears Parts Direct and Monster Transmission Overview

Total reviews
374
435
Company responses
0
39
Issues resolved
5
6

Sears Parts Direct and Monster Transmission Consumer Ratings

Rank
219 out of 931 in Equipment category
93 out of 411 in Auto Parts and Accessories category
Product or Service Quality
137 in category
76 in category
Exchange, Refund and Cancellation Policy
121 in category
61 in category
Turnaround Time
137 in category
66 in category
Value for money
132 in category
97 in category

Sears Parts Direct and Monster Transmission Rating Details

Product or Service Quality
1.4 (169 reviews)
1.5 (221 reviews)
Reviewer's quote

...Sears hasnt posted a profit since 2010, theyre bankrupt, and their customer service shows it..

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Former Employee review of the inner workings of their product..

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Exchange, Refund and Cancellation Policy
1.2 (165 reviews)
1.4 (204 reviews)
Reviewer's quote

...It took 2 hours to get them to cancel my order and give a refund, nobody spoke good english and they were all rude..

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...After two weeks of their lies I asked for the order to be canceled and a refund. I was told my card would be credited within 5-7 business days. One month later, no refund, so I called to ask why...

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Turnaround Time
1.2 (162 reviews)
1.7 (192 reviews)
Reviewer's quote

...I am a long time sears customer but no more. I am cutting up my card. Finished with sears..

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I will get my money and I plan to go for more than they owe for my business's downtime that accrued between november 18th 2019 and june of 2020, the cost of another transmission, 3 installs and removal, and all associated costs that I had to pay the bill on. This will be easily a 12k dollar...

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Value for money
1.6 (157 reviews)
1.5 (199 reviews)
Reviewer's quote

...Can't get our money back from Sears Part Direct and when you call the company hangs up on you..

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...Typically they tell their employees they'll pay them money (different amounts depending on how bright that worker is) to post positive reviews. The last 5 Google reviews are classic examples of these frauds at work. They can't keep quality help...

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Sears Parts Direct and Monster Transmission Pros and Cons

Pros
  • I found the part on the web site
  • Price
  • It was easy to order
  • Were very quick in taking money
  • Website
  • Only lie when their lips are moving
Cons
  • Poor customer service
  • Poor service
  • Customer sevice
  • Customer service
  • Quality of work
  • Monster transmission in whole poor quality and business beliefs

Sears Parts Direct and Monster Transmission Most Positive Reviews

Top rated reviews
5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

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5

I ordered a 700r4 with nonlockup, 2400 stall, constant pressure, and level 3 shift. Had it installed by a local trans...

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5

This company is great and very helpful I bought filters for my whirlpool fridg got 4 waters filters 4 for the cost of...

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5

My name is Bryan from, Salem Nh. Got a 700r4 from the crooks at monster transmission. After getting it in the vehical,...

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Sears Parts Direct and Monster Transmission Most Critical Reviews

Lowest rated reviews
1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

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1

My transmision never work whould not down shift call and got run around will not back what thay sale just take your...

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1

It was pouring down rain and I took a lawn mower through the front door. No ramp, and then when I got in two ladies...

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1

Third time coming out of my truck in the last two weeks customer service is horrible first thing they did was deflect...

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Sears Parts Direct and Monster Transmission Latest Reviews

Recent published reviews
1.3

ordered parts 29 June 2020 from your catalogue. three mower blades and sway bar del 17 july. not delivered on 17 th....

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1

received wrong transmission missing tabs for shifter cable bracket put on hold for ever its been 3 months and no reply!...

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1

I found out SearsPartsDirect has No Association with the American Company Sears Corporation. This is some third party...

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1

I purchased a Black Beauty 48re transmission from Monster, paid to keep my core, after weeks about 8 to finally ship it...

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Sears Parts Direct and Monster Transmission Products and Services

Most reviewed product and services
  • Sears Parts Direct Shipping Service (120 reviews)
  • Sears Parts Direct Customer Care (90 reviews)
  • Sears Parts Direct Delivery Service (10 reviews)
  • Monster Transmission Customer Care (44 reviews)
  • Monster Transmission Shipping Service (28 reviews)
  • Monster Transmission Auto Part (8 reviews)