PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monster Transmission and Sears Parts Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monster Transmission
Sears Parts Direct

Monster Transmission and Sears Parts Direct Overview

Total reviews
405
354
Company responses
39
0
Issues resolved
6
5

Monster Transmission was first mentioned on PissedConsumer on Jan 29, 2010 and since then this brand received 405 reviews. It is 51 reviews more than Sears Parts Direct received since Nov 13, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Monster Transmission customer support team and Sears Parts Direct customer service.

Monster Transmission and Sears Parts Direct Consumer Ratings

Rank
62 out of 541 in Auto Parts and Accessories category
183 out of 1820 in Equipment category
Product or Service Quality
63 in category
112 in category
Price Affordability
90 in category
174 in category
Exchange, Refund and Cancellation Policy
50 in category
90 in category

Monster Transmission and Sears Parts Direct Rating Details

Product or Service Quality
1.5 (199 reviews)
1.4 (161 reviews)
Reviewer's quote

It leaked from the pan and governor housing,waited to week's for the part, drove 100miles trans wouldn't shift I called started getting the song and dance told them it was time to lawyer up and they blocked me told me contact legal department I did and they blocked me, so I had it pulled out and...

PissedConsumer1699882

Purchased a product paid for with my ATM card, product deliv ered, wrong pt# did not match what I gave them. They send me a UPS label to return product. I did so the very same day I received the wrong product...

PissedConsumer1702242
Price Affordability
2 (193 reviews)
2 (148 reviews)
Reviewer's quote

...i didnt and im paying the price! 345 complaints and 6 resolved! MONSTER TRANSMISSION IS A JOKE in my experience!..

PissedConsumer1512547

...I'll find a reliable supplier, pay the same price, and actually get the part..

Hendrik S
Exchange, Refund and Cancellation Policy
1.4 (187 reviews)
1.2 (155 reviews)
Reviewer's quote

Nothing he could do so I'm still left with a malfunctioning transmission mynextep request a full refund. That was quickly shut down. Another thing I'd like to mention is everything they say to you seems to be rehearsed, this particular gentleman had an overwhelming need to continuously call me...

Dustin C

...that took the order said they did but neither here or there I told him I says well what do we need to do for me to ship you the part back and me to get a refund so I got a UPS label hand within 24-hours I went to UPS store shift it back to him and they had it within 3 or 4 days I called in gentleman says yep they got it in he was going to fill the paperwork out to get my refund I should see the refund within by Tuesday or Wednesday of the following week well that time cane and I had no refund I called back in and that gentleman says well he didn't see no notes...

Belinda

Monster Transmission and Sears Parts Direct Pros and Cons

Pros
  • Were very quick in taking money
  • Website
  • Only lie when their lips are moving
  • I found the part on the web site
  • Price
  • It was easy to order
Cons
  • Customer service
  • Quality of work
  • Monster transmission in whole poor quality and business beliefs
  • Poor customer service
  • Customer sevice
  • Unreliable at supplying parts

Monster Transmission and Sears Parts Direct Most Positive Reviews

Top rated reviews
5

I ordered a 700r4 with nonlockup, 2400 stall, constant pressure, and level 3 shift. Had it installed by a local trans...

5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

Monster Transmission and Sears Parts Direct Most Critical Reviews

Lowest rated reviews
1

My transmision never work whould not down shift call and got run around will not back what thay sale just take your...

1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

Monster Transmission and Sears Parts Direct Latest Reviews

Recent published reviews
1

I ordered a brand new 400 Turbo transmission from monster transmission and they gave me a broken one that does not work...

Read all 405 reviews
1

can't get help with parts that were wrong every time call they tell me that they will get me the right i waited 1 1/2...

Read all 354 reviews

Monster Transmission and Sears Parts Direct Products and Services

Most reviewed product and services
  • Monster Transmission Customer Care (44 reviews)
  • Monster Transmission Shipping Service (28 reviews)
  • Monster Transmission Auto Part (8 reviews)
  • Sears Parts Direct Shipping Service (119 reviews)
  • Sears Parts Direct Customer Care (87 reviews)
  • Sears Parts Direct Delivery Service (9 reviews)