Vivint vs Monitronics: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and Monitronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Vivint

1.8

Monitronics

1.6

Vivint

Monitronics

Vivint and Monitronics Overview

Total reviews

678

723

Company responses

174

Issues resolved

Monitronics was first mentioned on PissedConsumer on Jan 3, 2008 and since then this brand received 723 reviews. It is 45 reviews more than Vivint received since Jun 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Monitronics customer support team than with Vivint customer service.

Vivint and Monitronics Consumer Ratings

Rank

43 out of 435 in Security and Protection Services category

50 out of 435 in Security and Protection Services category

Customer service

47 in category

42 in category

Product or Service Quality

52 in category

33 in category

Price Affordability

66 in category

61 in category

According to consumer ratings and reviews, Vivint ranks 7 points higher in the Security and Protection Services category than Monitronics. People gave Vivint 1.2 stars for Customer service criterion in Security and Protection Services category and it is 56 points higher than the worst rated brand in this category. At the same time, Monitronics was rated 1.3 stars for Customer service criterion in this category and it is 61 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Monitronics has a higher rating than Vivint. Regarding Price Affordability criterion, consumers gave Vivint 1.6 stars and it is 63% worse than other in category. Monitronics however was rated 1.7 stars and it is 58% worse than other in category.

Vivint and Monitronics Rating Details

Customer service

1.2 (275 reviews)

1.3 (261 reviews)

Reviewer's quote

I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock in my price until I made an...

PissedConsumer1705292

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C

Product or Service Quality

1.5 (246 reviews)

1.8 (239 reviews)

Reviewer's quote

I have tried to give the benefit of the doubt to Vivint. I have reset my alarm system so many times that I’ve actually gotten really good at it. I have had technicians out here at least a dozen times or more in the last two years. Every time they come out it is a new issue, and I have fixed every...

Robert H

Had service for full 5 years. Called after husband passed later in last of May. Service ended in early June! Found out it had to be done through Brinks! No notice in change, 'til called! All had to be done electronically with signature from singing in the beginning! Gave all info...

Mary

Price Affordability

1.6 (233 reviews)

1.7 (224 reviews)

Reviewer's quote

I chose the higher priced items I found for my comparison and discovered that over the five years of sending payments to Citizens Bank, it would cost me almost double the price…STRIKE TWO. The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for...

BIson W

...DO!!! I was told to bring my invisible fence equipment with me so guess what I did! If I would’ve known to bring it I would’ve!! The only way around the price is to extend my contract. Why would I want to extend my contract with a company who has made moving ridiculous?! I will NEVER RECOMMEND THEM TO ANYONE. They are awful at...

Heather J

Vivint and Monitronics Pros and Cons

Pros

Price
Speed when it worked
Service

No more service with this company
Disatisfied
Key pad

Cons

Customer service
Service
Cancellation policies

Customer service
Cancellation policy
Customer care

Vivint and Monitronics Most Positive Reviews

Top rated reviews

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

Vivint and Monitronics Most Critical Reviews

Lowest rated reviews

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

Vivint and Monitronics Latest Reviews

Recent published reviews

1.3

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook...

Read all 671 reviews

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews

Vivint and Monitronics Products and Services

Most reviewed product and services

Vivint Security System (203 reviews)
Vivint Customer Care (95 reviews)
Vivint Sales Representative (23 reviews)

Monitronics Security System (192 reviews)
Monitronics Customer Care (139 reviews)
Monitronics Security System Plan (36 reviews)

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