PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and Monitronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint
Monitronics

Vivint and Monitronics Overview

Total reviews
687
723
Company responses
174
0
Issues resolved
3
4

Monitronics was first mentioned on PissedConsumer on Jan 3, 2008 and since then this brand received 723 reviews. It is 36 reviews more than Vivint received since Jun 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Monitronics customer support team than with Vivint customer service.

Vivint and Monitronics Consumer Ratings

Rank
44 out of 294 in Security and Protection Services category
53 out of 294 in Security and Protection Services category
Customer service
49 in category
43 in category
Product or Service Quality
51 in category
33 in category
Billing Practices
50 in category
51 in category

According to consumer ratings and reviews, Vivint ranks 9 points higher in the Security and Protection Services category than Monitronics. People gave Vivint 1.2 stars for Customer service criterion in Security and Protection Services category and it is 57 points higher than the worst rated brand in this category. At the same time, Monitronics was rated 1.3 stars for Customer service criterion in this category and it is 63 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Monitronics has a higher rating than Vivint. Regarding Billing Practices criterion, consumers gave Vivint 1.5 stars and it is 53% greater than other in category. Monitronics however was rated 1.5 stars and it is 52% greater than other in category.

Vivint and Monitronics Rating Details

Customer service
1.2 (280 reviews)
1.3 (261 reviews)
Reviewer's quote

...When I brought that up to customer service, they said they would get in contact with the salesman to verify, but never got back to me. Thank god for military orders, finally getting out of this nightmare..

PissedConsumer1661703

...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

Hiram C
Product or Service Quality
1.5 (252 reviews)
1.8 (239 reviews)
Reviewer's quote

...I did the monitoring service for a few months, but $60. 00 per month is very high priced. I canceled the monitoring service and discover that I no longer had the monitoring app available on my phone...

Vernie M

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C
Billing Practices
1.5 (238 reviews)
1.5 (244 reviews)
Reviewer's quote

See all the terrible reviews and unhappy customers all over the web regarding improper billing and unfair billing practices. I signed a 60 month contract for equipment monitoring with existing equipment and instead they reinstated the original contract and terms from when the equipment was...

Kylei

...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

Naveah

Vivint and Monitronics Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • No more service with this company
  • Disatisfied
  • Key pad
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Customer service
  • Cancellation policy
  • Customer care

Vivint and Monitronics Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

Vivint and Monitronics Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

Vivint and Monitronics Latest Reviews

Recent published reviews
1.7

I purchased a Vivint security system in October of 2019. I did the monitoring service for a few months, but $60.00 per...

Read all 680 reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews

Vivint and Monitronics Products and Services

Most reviewed product and services
  • Vivint Security System (205 reviews)
  • Vivint Customer Care (97 reviews)
  • Vivint Sales Representative (23 reviews)
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)