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Monitronics

Home Security
  • 3 ISSUES RESOLVED
  • 557 TOTAL REVIEWS
  • $960K CLAIMED LOSSES
  • $5.6K AVERAGE LOSS
1.5
Customer service
Billing Practices
Reliability
Website
Diversity of Products or Services
  • No more service with this company 5
  • Disatisfied 5
  • Key pad 5
  • Equipment 3
  • When it worked 2

Customers don't like

  • Cancellation policy14
  • Customer care12
  • Customer service11
  • Sales techniques10
  • Poor attitude9
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Vivint

Home Security
  • 3 ISSUES RESOLVED
  • 510 TOTAL REVIEWS
  • $270K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.1
Customer service
Billing Practices
Reliability
Website
Diversity of Products or Services
  • Price 5
  • Service 4
  • Speed when it worked 4
  • Equiptment at first 3
  • Service was okay until you have to contact them 2

Customers don't like

  • Customer service8
  • Cancellation policies5
  • Lack of resoution4
  • Service4
  • Scripted answers from service reps4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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