PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monitronics and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monitronics
Vivint

Monitronics and Vivint Overview

Total reviews
723
686
Company responses
0
174
Issues resolved
4
3

Monitronics was first mentioned on PissedConsumer on Jan 3, 2008 and since then this brand received 723 reviews. It is 37 reviews more than Vivint received since Jun 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Monitronics customer support team than with Vivint customer service.

Monitronics and Vivint Consumer Ratings

Rank
52 out of 293 in Security and Protection Services category
43 out of 293 in Security and Protection Services category
Customer service
43 in category
50 in category
Billing Practices
50 in category
49 in category
Product or Service Quality
35 in category
52 in category

According to consumer ratings and reviews, Vivint ranks 9 points higher in the Security and Protection Services category than Monitronics. People gave Monitronics 1.3 stars for Customer service criterion in Security and Protection Services category and it is 63 points higher than the worst rated brand in this category. At the same time, Vivint was rated 1.2 stars for Customer service criterion in this category and it is 56 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Vivint has a higher rating than Vivint. Regarding Product or Service Quality criterion, consumers gave Monitronics 1.8 stars and it is 67% greater than other in category. Vivint however was rated 1.5 stars and it is 51% greater than other in category.

Monitronics and Vivint Rating Details

Customer service
1.3 (261 reviews)
1.2 (279 reviews)
Reviewer's quote

...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

Hiram C

...When I brought that up to customer service, they said they would get in contact with the salesman to verify, but never got back to me. Thank god for military orders, finally getting out of this nightmare..

PissedConsumer1661703
Billing Practices
1.5 (244 reviews)
1.5 (237 reviews)
Reviewer's quote

...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

Naveah

See all the terrible reviews and unhappy customers all over the web regarding improper billing and unfair billing practices. I signed a 60 month contract for equipment monitoring with existing equipment and instead they reinstated the original contract and terms from when the equipment was...

Kylei
Product or Service Quality
1.8 (239 reviews)
1.5 (251 reviews)
Reviewer's quote

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C

...Just an abysmal product with horrendous support. Use anyone else. Get a dog for security..

Clifton C

Monitronics and Vivint Pros and Cons

Pros
  • No more service with this company
  • Disatisfied
  • Key pad
  • Price
  • Speed when it worked
  • Service
Cons
  • Customer service
  • Cancellation policy
  • Customer care
  • Customer service
  • Service
  • Cancellation policies

Monitronics and Vivint Most Positive Reviews

Top rated reviews
5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

Monitronics and Vivint Most Critical Reviews

Lowest rated reviews
1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

Monitronics and Vivint Latest Reviews

Recent published reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews
1.2

It seemed strange that I get a email from this forum after several months today. I have had the same problems with the...

Read all 679 reviews

Monitronics and Vivint Products and Services

Most reviewed product and services
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Vivint Security System (204 reviews)
  • Vivint Customer Care (97 reviews)
  • Vivint Internet Service (23 reviews)