PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monitronics and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monitronics
Vivint

Monitronics and Vivint Overview

Total reviews
723
678
Company responses
0
174
Issues resolved
4
3

Monitronics was first mentioned on PissedConsumer on Jan 3, 2008 and since then this brand received 723 reviews. It is 45 reviews more than Vivint received since Jun 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Monitronics customer support team than with Vivint customer service.

Monitronics and Vivint Consumer Ratings

Rank
50 out of 435 in Security and Protection Services category
43 out of 435 in Security and Protection Services category
Customer service
42 in category
47 in category
Billing Practices
50 in category
49 in category
Product or Service Quality
33 in category
52 in category

According to consumer ratings and reviews, Vivint ranks 7 points higher in the Security and Protection Services category than Monitronics. People gave Monitronics 1.3 stars for Customer service criterion in Security and Protection Services category and it is 61 points higher than the worst rated brand in this category. At the same time, Vivint was rated 1.2 stars for Customer service criterion in this category and it is 56 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Vivint has a higher rating than Vivint. Regarding Product or Service Quality criterion, consumers gave Monitronics 1.8 stars and it is 68% greater than other in category. Vivint however was rated 1.5 stars and it is 50% worse than other in category.

Monitronics and Vivint Rating Details

Customer service
1.3 (261 reviews)
1.2 (275 reviews)
Reviewer's quote

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C

I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock in my price until I made an...

PissedConsumer1705292
Billing Practices
1.5 (244 reviews)
1.5 (233 reviews)
Reviewer's quote

I had service with Monitronics for over 5 years at my old home address. I did not have an issue with their service. However we sold that house and moved toa neighboring city. I informed Monitronics of our sale and was told to contact them when we bought the new home. The would suspend service until...

Hiram C

...I tried to cancel with them due to improper billing and broken equipment and they told me that I would be charged $3,000 and that I could cancel in 2021 for half that amount. I would NEVER recommend this company to anyone. A total rip off and scam..

Nicole
Product or Service Quality
1.8 (239 reviews)
1.5 (246 reviews)
Reviewer's quote

Had service for full 5 years. Called after husband passed later in last of May. Service ended in early June! Found out it had to be done through Brinks! No notice in change, 'til called! All had to be done electronically with signature from singing in the beginning! Gave all info...

Mary

I have tried to give the benefit of the doubt to Vivint. I have reset my alarm system so many times that I’ve actually gotten really good at it. I have had technicians out here at least a dozen times or more in the last two years. Every time they come out it is a new issue, and I have fixed every...

Robert H

Monitronics and Vivint Pros and Cons

Pros
  • No more service with this company
  • Disatisfied
  • Key pad
  • Price
  • Speed when it worked
  • Service
Cons
  • Customer service
  • Cancellation policy
  • Customer care
  • Customer service
  • Service
  • Cancellation policies

Monitronics and Vivint Most Positive Reviews

Top rated reviews
5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

Monitronics and Vivint Most Critical Reviews

Lowest rated reviews
1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

Monitronics and Vivint Latest Reviews

Recent published reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews
1.3

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook...

Read all 671 reviews

Monitronics and Vivint Products and Services

Most reviewed product and services
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Vivint Security System (203 reviews)
  • Vivint Customer Care (95 reviews)
  • Vivint Sales Representative (23 reviews)