PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monitronics and Safe Home Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monitronics
Safe Home Security

Monitronics and Safe Home Security Overview

Total reviews
723
287
Company responses
0
0
Issues resolved
4
1

Monitronics was first mentioned on PissedConsumer on Jan 3, 2008 and since then this brand received 723 reviews. It is 436 reviews more than Safe Home Security received since Jun 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Monitronics customer support team than with Safe Home Security customer service.

Monitronics and Safe Home Security Consumer Ratings

Rank
50 out of 435 in Security and Protection Services category
77 out of 435 in Security and Protection Services category
Customer service
42 in category
56 in category
Billing Practices
50 in category
55 in category
Product or Service Quality
33 in category
59 in category

According to consumer ratings and reviews, Monitronics ranks 27 points higher in the Security and Protection Services category than Safe Home Security. People gave Monitronics 1.3 stars for Customer service criterion in Security and Protection Services category and it is 61 points higher than the worst rated brand in this category. At the same time, Safe Home Security was rated 1.1 stars for Customer service criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Monitronics has a higher rating than Safe Home Security. Regarding Product or Service Quality criterion, consumers gave Monitronics 1.8 stars and it is 68% greater than other in category. Safe Home Security however was rated 1.2 stars and it is 56% worse than other in category.

Monitronics and Safe Home Security Rating Details

Customer service
1.3 (261 reviews)
1.1 (68 reviews)
Reviewer's quote

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C

I had a home security service with this company for more than a year. Based on our agreement, they have to install image sensor in my home. They were unable to do so because they kept ordering wrong part for (more four times) that dose not much with the system...

Shadeed
Billing Practices
1.5 (244 reviews)
1.3 (67 reviews)
Reviewer's quote

I had service with Monitronics for over 5 years at my old home address. I did not have an issue with their service. However we sold that house and moved toa neighboring city. I informed Monitronics of our sale and was told to contact them when we bought the new home. The would suspend service until...

Hiram C

Dishonest, deceptive, predatory, abusive practices. Is this the kind of company you want protecting your home?! You should be less worried about the thieves out there as you're inviting the real criminals right in! Safe Home Security, Alliance, Alarm. com and whoever else they're swindling with are...

Andrej
Product or Service Quality
1.8 (239 reviews)
1.2 (66 reviews)
Reviewer's quote

Had service for full 5 years. Called after husband passed later in last of May. Service ended in early June! Found out it had to be done through Brinks! No notice in change, 'til called! All had to be done electronically with signature from singing in the beginning! Gave all info...

Mary

Called customer service 3 times, phone just kept ringing...

STEPHANIE A

Monitronics and Safe Home Security Pros and Cons

Pros
  • No more service with this company
  • Disatisfied
  • Key pad
  • Never deal with this compmay
  • Salesman
  • Service
Cons
  • Customer service
  • Cancellation policy
  • Customer care
  • Pricing contract terms
  • Customer service
  • Contract cancellation policy or payment issues

Monitronics and Safe Home Security Most Positive Reviews

Top rated reviews
5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed...

Monitronics and Safe Home Security Most Critical Reviews

Lowest rated reviews
1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

1

Two problems with this company, one is that since I did not give them 60 days notice, although I called within that time...

Monitronics and Safe Home Security Latest Reviews

Recent published reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews

I still have not recieved my refund and i am not happy about it. It has been a couple weeks and i am still very pissed.

Read all 287 reviews

Monitronics and Safe Home Security Products and Services

Most reviewed product and services
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Safe Home Security Customer Care (75 reviews)
  • Safe Home Security Security System (15 reviews)
  • Safe Home Security Security System Plan (7 reviews)