PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monitronics and Safe Home Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monitronics
Safe Home Security

Monitronics and Safe Home Security Overview

Total reviews
723
288
Company responses
0
0
Issues resolved
4
1

Monitronics was first mentioned on PissedConsumer on Jan 3, 2008 and since then this brand received 723 reviews. It is 435 reviews more than Safe Home Security received since Jun 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Monitronics customer support team than with Safe Home Security customer service.

Monitronics and Safe Home Security Consumer Ratings

Rank
52 out of 293 in Security and Protection Services category
79 out of 293 in Security and Protection Services category
Customer service
43 in category
57 in category
Billing Practices
50 in category
55 in category
Product or Service Quality
35 in category
60 in category

According to consumer ratings and reviews, Monitronics ranks 27 points higher in the Security and Protection Services category than Safe Home Security. People gave Monitronics 1.3 stars for Customer service criterion in Security and Protection Services category and it is 63 points higher than the worst rated brand in this category. At the same time, Safe Home Security was rated 1.1 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Monitronics has a higher rating than Safe Home Security. Regarding Product or Service Quality criterion, consumers gave Monitronics 1.8 stars and it is 67% greater than other in category. Safe Home Security however was rated 1.2 stars and it is 56% worse than other in category.

Monitronics and Safe Home Security Rating Details

Customer service
1.3 (261 reviews)
1.1 (69 reviews)
Reviewer's quote

...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

Hiram C

All was fine and dandy with very minor customer service complaint until I moved June 2018. I called to cancel the services and they told me I was on a 60 month contract and wouy 90%. The unfortunate situation is considering I thought I was dealing with an honest company, and NEVER would have...

DAS
Billing Practices
1.5 (244 reviews)
1.3 (68 reviews)
Reviewer's quote

...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

Naveah

I told them I have already contacted the Consumer Affairs department of California and other departments and if necessary I will sue them for their practices. My next call and letter is to the State of California Attorney General's Office. Please also write to them so they can see what this company...

Mendy
Product or Service Quality
1.8 (239 reviews)
1.2 (67 reviews)
Reviewer's quote

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C

We have been trying for a couple of years to cancel our service with Safe Home Security. I spoke with Victoria on 7-12-2019 at 11:00 AM and she told me she cancelled the Account and because I made a payment on 7-8-19, I owe no more Payments and my balance is zero. Now 8-18-19, I get a call from my...

Lew A

Monitronics and Safe Home Security Pros and Cons

Pros
  • No more service with this company
  • Disatisfied
  • Key pad
  • Never deal with this compmay
  • Salesman
  • Service
Cons
  • Customer service
  • Cancellation policy
  • Customer care
  • Pricing contract terms
  • Customer service
  • Contract cancellation policy or payment issues

Monitronics and Safe Home Security Most Positive Reviews

Top rated reviews
5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed...

Monitronics and Safe Home Security Most Critical Reviews

Lowest rated reviews
1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

1

Two problems with this company, one is that since I did not give them 60 days notice, although I called within that time...

Monitronics and Safe Home Security Latest Reviews

Recent published reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews
1

READY TO FILE CLASS ACTION LAWSUIT
Safe Home Security
Very long post. I'm here in Colorado, when I signed up for Safehome...

Read all 288 reviews

Monitronics and Safe Home Security Products and Services

Most reviewed product and services
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Safe Home Security Customer Care (87 reviews)
  • Safe Home Security Security System (16 reviews)
  • Safe Home Security Security System Plan (7 reviews)