PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monitronics and Safe Home Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monitronics
Safe Home Security

Monitronics and Safe Home Security Overview

Total reviews 732 322
Company responses 0 0
Issues resolved 4 1

Monitronics and Safe Home Security Consumer Ratings

Rank
58 out of 248 in Security and Protection Services category
81 out of 248 in Security and Protection Services category
Customer service
48 in category
62 in category
Billing Practices
60 in category
62 in category
Product or Service Quality
40 in category
63 in category
Reliability
35 in category
60 in category

Monitronics and Safe Home Security Rating Details

Customer service
1.3 (264 reviews)
1.2 (86 reviews)
Reviewer's quote

...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

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I continue to try to reach customer service, not responding to me with the content of my concern..

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Billing Practices
1.5 (248 reviews)
1.4 (82 reviews)
Reviewer's quote

...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

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I told them I have already contacted the Consumer Affairs department of California and other departments and if necessary I will sue them for their practices. My next call and letter is to the State of California Attorney General's Office. Please also write to them so they can see what this company...

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Product or Service Quality
1.7 (243 reviews)
1.4 (85 reviews)
Reviewer's quote

...Want to cancel the service, but they would not do it unless I paid $500. Said I had a phone contract. We never made a phone contract...

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November 17, 2020 Dear Sir/Madam; I am writing this letter to give you my 30 day notice for the cancellation of my security service at my home residence which is listed below. The cancellation will be effective 30 days from the date of this letter. If you have any questions, I can be reached at 702...

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Reliability
1.8 (236 reviews)
1.4 (79 reviews)
Reviewer's quote

Worst product ever! Save your money and time. What a scam.

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Company forged and changed DocUsign contract with Safeguard America. I now have 2 contracts one I signed and one with a fake DocUsigned folder number which I didn't sign. Now Safe Home Security Safeguard America says I'm on another contract for alarm monitoring which is an old contract with...

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Monitronics and Safe Home Security Pros and Cons

Pros
  • No more service with this company
  • Disatisfied
  • Key pad
  • Never deal with this compmay
  • Salesman
  • It serve its purpose
Cons
  • Customer service
  • Cancellation policy
  • Customer care
  • Customer service
  • Pricing contract terms
  • Service

Monitronics and Safe Home Security Most Positive Reviews

Top rated reviews
5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

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5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed...

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5

Chris Pellington came to my house to sell the new system. I had ADT alarm system. I called ADT and they told me I would...

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5

This is to inform you that I'm moving effective May 7th. I'm moving into an apartment so can't use your good service any...

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Monitronics and Safe Home Security Most Critical Reviews

Lowest rated reviews
1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

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1

Two problems with this company, one is that since I did not give them 60 days notice, although I called within that time...

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1

They came to my house back in April 2013. They said updated to my security. They failed to ask me if this was my...

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1

I have been trying to cancel my mothers contract for 1 year with safe home security , they will not let me cancel. ...

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Monitronics and Safe Home Security Latest Reviews

Recent published reviews
1.6

My alarm system malfunctions sometimes. The last time I could not turn it off. It beeped all day and night. Want to...

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1

Company forged and changed DocUsign contract with Safeguard America. I now have 2 contracts one I signed and one with a...

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1

Worst product ever! Save your money and time. What a scam.

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1

November 17, 2020
Dear Sir/Madam;
I am writing this letter to give you my 30 day notice for the cancellation of my securit...

Read full review

Monitronics and Safe Home Security Products and Services

Most reviewed product and services
  • Monitronics Security System (198 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Monitronics Service Transfer (7 reviews)
  • Safe Home Security Security System (18 reviews)
  • Safe Home Security Security System Plan (11 reviews)
  • Safe Home Security Sales Representative (6 reviews)