PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moneygram and Xoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moneygram
Xoom

Moneygram and Xoom Overview

Total reviews 990 87
Company responses 0 0
Issues resolved 4 2

Moneygram and Xoom Consumer Ratings

Rank
34 out of 215 in Cash Services category
41 out of 215 in Cash Services category
Customer service
24 in category
45 in category
Website
32 in category
29 in category
Product or Service Quality
24 in category
36 in category
Reliability
27 in category
37 in category

Moneygram and Xoom Rating Details

Customer service
1.5 (386 reviews)
1.2 (39 reviews)
Reviewer's quote

The worse customer service ever and the representatives..

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...Xoom has stopped replying to emails, and there is no way to get through to Customer Service. A horrible experience..

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Website
1.7 (334 reviews)
1.7 (31 reviews)
Reviewer's quote

...i insist that the reference i gave was correct and i even check it to MoneyGram website of my reference number and it was there. they email their head office to verify my reference until I wait to long for more than 1hours of waiting. i decided to transfer and look for other bank...

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...On July 21st my niece called JMMB and was asked for the same information I had filled out on Xoom website when I sent the money. Today is July 30th she is yet to get the money deposited to her account. Do not use Xoom...

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Product or Service Quality
1.6 (334 reviews)
1.3 (34 reviews)
Reviewer's quote

...i am so disappointed with this service, i will just go ahead and delete the app from my phone and use other service providers..

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...There is no customer service stay well clearstay..

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Reliability
1.6 (319 reviews)
1.3 (36 reviews)
Reviewer's quote

I am disappointed in everything moneygram. I want my money back period.

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I transfer money from my account to my brother in law edwin josue cordon

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Moneygram and Xoom Pros and Cons

Pros
  • Turning them into the better business bereau
  • Quickness that it is sent
  • But then they rip you off
  • When they let you send money its great
  • But only use debit card
  • Easy when it works
Cons
  • Terrible customer service
  • Customer service was no help at all
  • Not correcting problems
  • Incompetent
  • Bad customer care
  • Repeated delays

Moneygram and Xoom Most Positive Reviews

Top rated reviews
5

Every time I call I can never ever ever talk to a representative I need to speak to someone in regards to why I cannot...

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4.6

I transfer money from my account to my brother in law edwin josue cordon

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5

Have been flag by western Union and how many month will it take to send money again

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4

I have used XOOM over 100 times to send from U.S>. to Philippines. WU and Moneygram constantly gave me problems. I felt...

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Moneygram and Xoom Most Critical Reviews

Lowest rated reviews
1

I usually send money VIA money gram at a location close to me, however i decided to do it online instead,s because it...

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1

Send money to Honduras, they never said it was going to take 5 days for a transfer. Tried every day to cancel the transa...

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1

Unable to send money to my family. They're excuse is I've sent over multiple transactions within one month & I have...

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1

Xoom want to verify what you do with the US$100.00 you send to someone. They act like they are the IRS, the DEA. They...

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Moneygram and Xoom Latest Reviews

Recent published reviews
No votes

The sender told me that my name LOURDES MONTOYA is BLOCKED in MoneyGram. May I know what happened? How happened that my...

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1.9

I have been trying to use Xoom for 6 months to transfer money from the UK to Denmark, and have had exactly one...

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No votes

Need to talk to an agent ,you don't give us that option

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No votes

Some one accessed my account doing a money tranfer without my consent the amount is 5500 dollars im going to file a...

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Moneygram and Xoom Products and Services

Most reviewed product and services
  • Moneygram Money Transfer (267 reviews)
  • Moneygram Customer Care (73 reviews)
  • Moneygram International Money Transfer (66 reviews)
  • Xoom Money Transfer (46 reviews)
  • Xoom Customer Care (6 reviews)