PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moneygram and Xoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moneygram
Xoom

Moneygram and Xoom Overview

Total reviews
893
72
Company responses
0
0
Issues resolved
5
2

Moneygram and Xoom Consumer Ratings

Rank
30 out of 208 in Cash Services category
43 out of 208 in Cash Services category
Customer service
24 in category
40 in category
Website
32 in category
28 in category
Product or Service Quality
25 in category
32 in category
Reliability
27 in category
34 in category

Moneygram and Xoom Rating Details

Customer service
1.5 (349 reviews)
1.2 (33 reviews)
Reviewer's quote

No customer service no body calls no body unsure no body help..

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...In case of errors or questions about your electronic transfers: •Telephone us at (877) 815-1531 (toll free) or +1 (415) 395-4225; •Write to us at Xoom Customer Service, 425 Market Street, San Francisco, CA 94105 or •Write to us through the Contact Us page. Contact us as soon as you can, if you think your statement or receipt is wrong or...

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Website
1.7 (300 reviews)
1.7 (27 reviews)
Reviewer's quote

...Their website says it should only be a matter of a few hours to go through. I tried to track the money on their website but they want an authorization number. My sister was never given an authorization number! Furthermore, she is getting a message the payment is still processing on her end...

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I sent over 900 dollars to my family friend traveling abroad and the transfers were all canceled and they took the money out of my account and I never got it back.

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Product or Service Quality
1.5 (293 reviews)
1.4 (29 reviews)
Reviewer's quote

I called cust service & was hung up on the first time after waiting about 20 minutes, so i called right back & after another 15 min wait, i spoke to a gentlemen that claimed everything was approved & the funds would arrive in his account shortly, after i was interrogated by this man, he...

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Dont use this service if the person youre sending money to needs it quickly! They put my transfer under review and needed a customer verification. After 5 meaningless questions they finally decided to send it after 4 days. Person need the money for baby food etc...

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Reliability
1.6 (282 reviews)
1.2 (30 reviews)
Reviewer's quote

No response to all customer care calls can you please call me back on +97430169341

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I used Xoom to send money on Saturday morning 9:30 for my son's birthday on Monday and to pay rent. The money did not arrive until 3ish Wednesday afternoon. Two days after my son's birthday and 4 days after I send it for delivery same day Saturday. I reached out 4 times to Xoom to inquire about the...

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Moneygram and Xoom Pros and Cons

Pros
  • Turning them into the better business bereau
  • But then they rip you off
  • Quickness that it is sent
  • When they let you send money its great
  • But only use debit card
  • Fast transaction at times
Cons
  • Customer service was no help at all
  • Any part of it
  • Terrible customer service
  • Incompetent
  • Bad customer care
  • Repeated delays

Moneygram and Xoom Most Positive Reviews

Top rated reviews
5

Every time I call I can never ever ever talk to a representative I need to speak to someone in regards to why I cannot...

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4

I have used XOOM over 100 times to send from U.S>. to Philippines. WU and Moneygram constantly gave me problems. I felt...

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5

Have been flag by western Union and how many month will it take to send money again

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3.5

Horrible service, they lie about if you transfer money to an account and paying the fee with you debit card the...

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Moneygram and Xoom Most Critical Reviews

Lowest rated reviews
1

I usually send money VIA money gram at a location close to me, however i decided to do it online instead,s because it...

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1

Send money to Honduras, they never said it was going to take 5 days for a transfer. Tried every day to cancel the transa...

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1

Unable to send money to my family. They're excuse is I've sent over multiple transactions within one month & I have...

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1

Xoom want to verify what you do with the US$100.00 you send to someone. They act like they are the IRS, the DEA. They...

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Moneygram and Xoom Latest Reviews

Recent published reviews
1.6

No response to all customer care calls can you please call me back on +97430169341

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No votes

No phone calls. Not answer!

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2

My transaction was rejected for no valid reason. How in the world is sending money to my mother a crime.
Pissed

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1

I sent over 900 dollars to my family friend traveling abroad and the transfers were all canceled and they took the...

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Moneygram and Xoom Products and Services

Most reviewed product and services
  • Moneygram Money Transfer (253 reviews)
  • Moneygram Customer Care (73 reviews)
  • Moneygram International Money Transfer (59 reviews)
  • Xoom Money Transfer (41 reviews)
  • Xoom Customer Care (6 reviews)