PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Union and Moneygram as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Union
Moneygram

Western Union and Moneygram Overview

Total reviews 784 1075
Company responses 0 0
Issues resolved 4 5

Western Union and Moneygram Consumer Ratings

Rank
41 out of 221 in Cash Services category
37 out of 221 in Cash Services category
Customer service
35 in category
No votes
Product or Service Quality
33 in category
No votes
Website
34 in category
No votes
Privacy and Data Security
26 in category
No votes

Western Union and Moneygram Rating Details

Customer service
1.3 (216 reviews)
No votes
Reviewer's quote

By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

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The worse customer service ever and the representatives..

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Product or Service Quality
1.5 (215 reviews)
No votes
Reviewer's quote

...Every time I call them the customer service rep transfer me to the money order department. I have to hold on for a half hr. , then someone on their end hangs up..

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I'm not happy with your service and I will never in life use it again..

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Website
1.7 (208 reviews)
No votes
Reviewer's quote

...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

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...i insist that the reference i gave was correct and i even check it to MoneyGram website of my reference number and it was there. they email their head office to verify my reference until I wait to long for more than 1hours of waiting. i decided to transfer and look for other bank...

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Privacy and Data Security
1.9 (194 reviews)
No votes
Reviewer's quote

I am reviewing Western Union based on their lack of security and lack of concern regarding financial transactions through their service. It seems at least every other month their Website is down and when you call they say it is because of an update. Currently I am on the phone with a WU agent, who...

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Then filling out the rest of the required personal data, to send by pressing [ submit ] did not do anything to forward everything there. Partly because I believe it's probably my phone model, to it's adaptive interfacing with online secured material. It needs to be completed on a PC rather than...

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Western Union and Moneygram Pros and Cons

Pros
  • Past transfers went well
  • Wu wire service
  • Fair
  • Turning them into the better business bereau
  • Quickness that it is sent
  • Reliability and ease of use
Cons
  • Customer service
  • Business tactics
  • Will not use western union again
  • Terrible customer service
  • Customer service was no help at all
  • Not correcting problems

Western Union and Moneygram Most Positive Reviews

Top rated reviews
5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

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5

Every time I call I can never ever ever talk to a representative I need to speak to someone in regards to why I cannot...

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5

DEAR WESTREN UNION


That's a complain letter to Western union in America

16/06/2015 Yesterday my Mot...

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5

Have been flag by western Union and how many month will it take to send money again

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Western Union and Moneygram Most Critical Reviews

Lowest rated reviews
1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

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1

I usually send money VIA money gram at a location close to me, however i decided to do it online instead,s because it...

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1

My church group sponsors some people in Costa Rica. In the last 10 weeks we have had 11 members blacklisted from using t...

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1

Unable to send money to my family. They're excuse is I've sent over multiple transactions within one month & I have...

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Western Union and Moneygram Latest Reviews

Recent published reviews
1

It didnt allow me to transfer my money transfer sent by my father. It didnt allow me to move the money to my netspend...

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4

I was talked through the system and am now able to find my history very easily. Thank you. Mary Cox

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1

I sent in my money order refund request. I want to know when I can expect a refund back and be notified it was received.

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3.2

I went to collect a transaction that was available for pick up. Upon my arrival I was informed that money gram internati...

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Western Union and Moneygram Products and Services

Most reviewed product and services
  • Western Union Money Transfer (376 reviews)
  • Western Union Money Order (105 reviews)
  • Western Union International Money Transfer (30 reviews)
  • Moneygram Money Transfer (272 reviews)
  • Moneygram International Money Transfer (70 reviews)
  • Moneygram Money Order (60 reviews)