PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Union and Moneygram as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Union
Moneygram

Western Union and Moneygram Overview

Total reviews
779
791
Company responses
0
0
Issues resolved
4
4

Western Union and Moneygram Consumer Ratings

Rank
37 out of 203 in Cash Services category
31 out of 203 in Cash Services category
Customer service
27 in category
24 in category
Product or Service Quality
26 in category
25 in category
Website
28 in category
29 in category
Privacy and Data Security
24 in category
28 in category

Western Union and Moneygram Rating Details

Customer service
1.4 (216 reviews)
1.4 (317 reviews)
Reviewer's quote

By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

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NONE of the Customer Service is knowledgeable about the issues. One said that the money is available to pick up, the other one said there's an issue and money cant be released to me and the last one I spoke with, he couldn't even find the transaction using the Ref. # my sister gave me! Worse, they...

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Product or Service Quality
1.5 (213 reviews)
1.5 (266 reviews)
Reviewer's quote

After five years of excellent service Western Union leaves me stranded in a locked down Corona Virus zone with no affordable way to get cash to myself or to the family that I support, and the company doesn't care. There is a software glitch in Western Union's computer's handling of my...

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Lost on mail! No feedback or customer suppprt, whatsoever!!! Terrible service! Fraudulent!!!..

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Website
1.7 (207 reviews)
1.7 (275 reviews)
Reviewer's quote

...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

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...Their website says it should only be a matter of a few hours to go through. I tried to track the money on their website but they want an authorization number. My sister was never given an authorization number! Furthermore, she is getting a message the payment is still processing on her end...

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Privacy and Data Security
2 (194 reviews)
1.9 (254 reviews)
Reviewer's quote

I am reviewing Western Union based on their lack of security and lack of concern regarding financial transactions through their service. It seems at least every other month their Website is down and when you call they say it is because of an update. Currently I am on the phone with a WU agent, who...

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...Call money gram and customer services was not able to provide me with more information due to their security. Im assuming someone is using my account and washing their own money. Last transaction I made I was charge $5...

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Western Union and Moneygram Pros and Cons

Pros
  • Wu wire service
  • Past transfers went well
  • I liked it and i have been using it for 5 years
  • Turning them into the better business bereau
  • But then they rip you off
  • Quickness that it is sent
Cons
  • Customer service
  • Business tactics
  • Will not use western union again
  • Customer service was no help at all
  • Terrible customer service
  • Not correcting problems

Western Union and Moneygram Most Positive Reviews

Top rated reviews
5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

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5

Every time I call I can never ever ever talk to a representative I need to speak to someone in regards to why I cannot...

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5

DEAR WESTREN UNION


That's a complain letter to Western union in America

16/06/2015 Yesterday m...

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5

Have been flag by western Union and how many month will it take to send money again

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Western Union and Moneygram Most Critical Reviews

Lowest rated reviews
1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

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1

I usually send money VIA money gram at a location close to me, however i decided to do it online instead,s because it...

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1

My church group sponsors some people in Costa Rica. In the last 10 weeks we have had 11 members blacklisted from using t...

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1

Unable to send money to my family. They're excuse is I've sent over multiple transactions within one month & I have...

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Western Union and Moneygram Latest Reviews

Recent published reviews
1.2

All of the staff is located over seas and either cant help or dont care

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1

I prepared my profile this morning, tried to send money to my boyfriend only to learn that my brand new account had...

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1

I need a refund on a lost money order

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No votes

I send money but spelling wrong i need chenge the name of reciver

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Western Union and Moneygram Products and Services

Most reviewed product and services
  • Western Union Money Transfer (374 reviews)
  • Western Union Money Order (106 reviews)
  • Western Union Customer Care (38 reviews)
  • Moneygram Money Transfer (245 reviews)
  • Moneygram Customer Care (70 reviews)
  • Moneygram Money Order (51 reviews)