PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about moneygram and Western Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

moneygram
Western Union

moneygram and Western Union Overview

Total reviews 1002 784
Company responses 0 0
Issues resolved 4 4

moneygram and Western Union Consumer Ratings

Rank
34 out of 217 in Cash Services category
41 out of 217 in Cash Services category
Customer service
26 in category
33 in category
Website
31 in category
32 in category
Product or Service Quality
25 in category
29 in category
Reliability
29 in category
30 in category

moneygram and Western Union Rating Details

Customer service
1.5 (391 reviews)
1.3 (217 reviews)
Reviewer's quote

The worse customer service ever and the representatives..

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By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

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Website
1.7 (337 reviews)
1.7 (208 reviews)
Reviewer's quote

...i insist that the reference i gave was correct and i even check it to MoneyGram website of my reference number and it was there. they email their head office to verify my reference until I wait to long for more than 1hours of waiting. i decided to transfer and look for other bank...

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...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

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Product or Service Quality
1.6 (335 reviews)
1.5 (214 reviews)
Reviewer's quote

...i am so disappointed with this service, i will just go ahead and delete the app from my phone and use other service providers..

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After five years of excellent service Western Union leaves me stranded in a locked down Corona Virus zone with no affordable way to get cash to myself or to the family that I support, and the company doesn't care. There is a software glitch in Western Union's computer's handling of my...

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Reliability
1.6 (322 reviews)
1.4 (141 reviews)
Reviewer's quote

Sounds like the person is working outside with a ton of wind and poor connection

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I sent a request for a refund on a money order and I have been trying to get in touch with you all about a refund I have been waiting for almost a month and I still haven't received a response I know that it doesn't take a month for a letter from saint louis to Colorado I called you all and when I...

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moneygram and Western Union Pros and Cons

Pros
  • Turning them into the better business bereau
  • Quickness that it is sent
  • But then they rip you off
  • Past transfers went well
  • Wu wire service
  • Fair
Cons
  • Terrible customer service
  • Customer service was no help at all
  • Not correcting problems
  • Customer service
  • Business tactics
  • Will not use western union again

moneygram and Western Union Most Positive Reviews

Top rated reviews
5

Every time I call I can never ever ever talk to a representative I need to speak to someone in regards to why I cannot...

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5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

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5

Have been flag by western Union and how many month will it take to send money again

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5

DEAR WESTREN UNION


That's a complain letter to Western union in America

16/06/2015 Yesterday m...

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moneygram and Western Union Most Critical Reviews

Lowest rated reviews
1

I usually send money VIA money gram at a location close to me, however i decided to do it online instead,s because it...

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1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

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1

Unable to send money to my family. They're excuse is I've sent over multiple transactions within one month & I have...

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1

My church group sponsors some people in Costa Rica. In the last 10 weeks we have had 11 members blacklisted from using t...

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moneygram and Western Union Latest Reviews

Recent published reviews
1

Sounds like the person is working outside with a ton of wind and poor connection

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No votes

Just little to no information regarding WU money order refund request that was sent WU 10 days ago. No tracking....

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No votes

What happened with my refund??
It's been since May 2020

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No votes

Whenever money is sent to me I cannot get it

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moneygram and Western Union Products and Services

Most reviewed product and services
  • Moneygram Money Transfer (268 reviews)
  • Moneygram Customer Care (74 reviews)
  • Moneygram International Money Transfer (66 reviews)
  • Western Union Money Transfer (376 reviews)
  • Western Union Money Order (105 reviews)
  • Western Union Customer Care (37 reviews)