PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MoneyGram and Western Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MoneyGram
Western Union

MoneyGram and Western Union Overview

Total reviews 2712 1033
Company responses 0 0
Issues resolved 30 7

MoneyGram and Western Union Consumer Ratings

Rank
65 out of 253 in Cash Services category
77 out of 253 in Cash Services category
Customer service
61 in category
74 in category
Product or Service Quality
61 in category
77 in category
Reliability
57 in category
71 in category
Website
68 in category
79 in category

MoneyGram and Western Union Rating Details

Customer service
1.7
(855 reviews)
1.5
(297 reviews)
Reviewer's quote

...Girl in customer service was very difficult to understand..

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...Unable to get anyone on customer service line and the chat was useless. I am not using western union again and contacting ATTY GENERAL AND BBB..

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Product or Service Quality
1.8
(756 reviews)
1.6
(285 reviews)
Reviewer's quote

...The service was very prompt and the representative was extremely polite. They processed my changes without issue and the transaction was a pleasure. It's very rare in this day and age to have such a pleasant transaction with customer service...

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Pitiful service Couldnt log in to send money Called 1st operator said 8 bucks to send got cut off Called back next lady says 26 bucks tried 2 cards both were turned down Went to Walmart both cards were fine..

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Reliability
1.8
(754 reviews)
1.6
(212 reviews)
Reviewer's quote

Its too much bad i will never send again how many times i send to my wallet always be like this i think this is the time for stop used for moneu gram transfer

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Had to change the recipient's name and this was taken care of on the phone. Glad I didnot have to go back to Western Union to get the change made.

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Website
1.9
(743 reviews)
1.8
(281 reviews)
Reviewer's quote

I already received the password reset website, it didn't work and it stopped working. I need to create my ID for a new password so I can send money to the country..

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Could not understand the people that the website kept sending me to due to the foreign nature of their voice and language. Two of the correspondence hung up on me when I ask for their information about their name, and where they were. I finally ended up having to call, your number and speaking to...

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MoneyGram and Western Union Pros and Cons

Pros
  • Turning them into the better business bereau
  • Reliability and ease of use
  • I use to like it because it was handy sending money from my home
  • Past transfers went well
  • Convenience
  • Wu wire service
Cons
  • Terrible customer service
  • Customer service was no help at all
  • Not correcting problems
  • Customer service
  • Customer service no resolution
  • Business tactics

MoneyGram and Western Union Most Positive Reviews

Top rated reviews
5

YyWanted to know when my canceled transaction would post back on my account 6897**** Dear Andrea, Your transaction has b...

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5

I'm so sorry for my problems

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5

Explain all I needs to hear..

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5

Had to change the recipient's name and this was taken care of on the phone. Glad I didnot have to go back to Western...

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MoneyGram and Western Union Most Critical Reviews

Lowest rated reviews
1

I was sending money to my brother in Pakistan, the online MoneyGram allowed me to make an account. Asked me for my...

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1

Few days ago while traveling abroad I sent to myself $6K to be picked up in US since I did not want to travel with this...

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1

Its too much bad i will never send again how many times i send to my wallet always be like this i think this is the...

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1

I need my refund asap .i am sender and receiver send money last month I went to pick up western union but refunded my...

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MoneyGram and Western Union Latest Reviews

Recent published reviews
No votes

I send money to India but still showing that it on the way. Kindly try to do the transaction as soon as possible.

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No votes

Received letter about $1500.00 transfer.
No details involved...can't guess whether real or false.
Absolutely no good help...

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No votes

Money send to me have not arrived I don't know why but they are saying they have received and they ware send to mobile...

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No votes

Put money in for my daughter n she didnt need it after all in Florida. Trying to get money back in publix

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