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Moneygram

1.5
?

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  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 474 TOTAL REVIEWS
Rank
27 out of 277
in Cash Services category
Rating Details
Customer service
Product or Service Quality
Website
Privacy and Data Security
Statistics of Customer Service Calls
  • TOTAL CALLS
    351
  • SUCCESSFUL
    96%
  • AVG CALL DURATION
    04:04
  • ISSUES RESOLVED
    16%
Top Products and Services
1.5
190 reviews
1.1
32 reviews

Western Union

1.5
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 722 TOTAL REVIEWS
Rank
26 out of 277
in Cash Services category
Rating Details
Customer service
Product or Service Quality
Website
Privacy and Data Security
Statistics of Customer Service Calls
  • TOTAL CALLS
    17
  • SUCCESSFUL
    94%
  • AVG CALL DURATION
    01:21
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
355 reviews
1.4
98 reviews

How do you compare Moneygram vs Western Union?

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Anonymous
#1541312

don't use western union. They took the money twice from my bank account and will not return it.

This has been going on for 7 weeks and they are so hard to get a hold of. you get a different person each time and have to repeat the whole story over and over and still nothing gets done.

False promises they will give your money back on a certain date and when that date arrives, nothing, so you have to call again and again and still no light at the end of the tunnel. Do not trust them.

Anonymous
#1493237

money gram don't care , for example their in Walmart, the cashier doesn't like the small town know it all, and they want to be , they, the cashier, wants to be the banker, judge, jury, lawyer, and doctor, so they do as SHE pleases, and business people like me, can't send money to my business in Africa, because it's her call, not money gram , so money gram needs to straighten walmart out, or get out of walmart

Anonymous
#1388534

I can say that I used MoneyGram once to send a bit of cash to a friend of mine in Nigeria. Yes, a friend!

Not a scammer, an identity thief, a friend who happens to live in Africa. I was not questioned as to whether I thought my friend was a legitimate person or not. They treated me like an adult and happily granted my request. It was done, my friend got his money that evening.

Unlike Western Union who decided to intervene a transfer on my behalf because of who they thought to be a fraudulent receiver, whose name by the way was Mohammed, didn't treat me anything but a criminal myself. I was kept on the phone that evening for over an hour, having to explain things about my life they had absolutely no right to know! And, as an update to my previous complaints about WU, it has been 28 days now and they still haven't sent my money back to me!!! Last time I spoke with them, today for the 8th time, they said it would be another 3-5 days!

I started crying, I was so upset over the injustice, and feelings of being "raped" of my sense of ownership over $7,000 that is rightly mine and not theirs to keep and earn a month's interest on!! So far...does anyone know a cheap lawyer? I told the support gentleman I spoke with today just how much money I have lost on my own money to them and felt I should be compensated for it. He chuckled at me!

I even asked for the number to their complaint department and they refused. This isn't over until I have justice and an apology--from someone in high position.

Anonymous
#1358772

WU>>MG. Had issues in the past, all resolved.

Main problem is rates jumping up by 100-120% after crossing a threshold of a cent more sent.

Just use percentage, or exchange rate, depending on how sent and how received. Either is simpler and we understand the cost.

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