PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moneygram and Western Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moneygram
Western Union

Moneygram and Western Union Overview

Total reviews
563
746
Company responses
0
0
Issues resolved
2
4

Western Union was first mentioned on PissedConsumer on Aug 12, 2007 and since then this brand received 746 reviews. It is 183 reviews more than Moneygram received since Feb 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Western Union customer support team than with Moneygram customer service.

Moneygram and Western Union Consumer Ratings

Rank
34 out of 305 in Cash Services category
33 out of 305 in Cash Services category
Customer service
30 in category
26 in category
Product or Service Quality
29 in category
22 in category
Website
28 in category
21 in category

According to consumer ratings and reviews, Western Union ranks 1 points higher in the Cash Services category than Moneygram. People gave Moneygram 1.2 stars for Customer service criterion in Cash Services category and it is 36 points higher than the worst rated brand in this category. At the same time, Western Union was rated 1.3 stars for Customer service criterion in this category and it is 40 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Western Union has a higher rating than Moneygram. Regarding Website criterion, consumers gave Moneygram 1.5 stars and it is 58% greater than other in category. Western Union however was rated 1.7 stars and it is 68% greater than other in category.

Moneygram and Western Union Rating Details

Customer service
1.2 (247 reviews)
1.3 (205 reviews)
Reviewer's quote

No customer service to call to place a hold on lost check WesternUnion have 24 hrs hot line..

Aleya

Western union account hacked, worse customer service..

PissedConsumer1618816
Product or Service Quality
1.3 (215 reviews)
1.4 (206 reviews)
Reviewer's quote

They are recording this call for vendor quality assurance, which you are not providing. So far, this call has been about 5 hours long, that they are recording and one of their corporate officers is listening to this call. It would be my recommendation that you allow this MoneyGram send to be...

PissedConsumer1721020

(This is the first time I am using WU, so it’s a combination of misunderstanding its range of services and a lack of understanding Spanish). The money was sent from WU Colon in Quito to WU in Arizona. Unfortunately my friend (who has an Arizona bank account) currently lives in Colombia and cannot...

Donnavan-John L
Website
1.5 (210 reviews)
1.7 (200 reviews)
Reviewer's quote

...They website is so awkward and calling by phone sucks!!! Agents are some idiots, acting like they do not hear you. When I chat on line I was told that my account was closed. Because of their asking higher credit card limit is the only reason...

Ismet S

...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

James R

Moneygram and Western Union Pros and Cons

Pros
  • Turning them into the better business bereau
  • Being royaly screwed
  • But then they rip you off
  • Wu wire service
  • Past transfers went well
  • Fair
Cons
  • Not correcting problems
  • Terrible customer service
  • Really bad customer service
  • Customer service
  • Will not use western union again
  • Customer service no resolution

Moneygram and Western Union Most Positive Reviews

Top rated reviews
5

Every time I call I can never ever ever talk to a representative I need to speak to someone in regards to why I cannot...

5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

Moneygram and Western Union Most Critical Reviews

Lowest rated reviews
1

I usually send money VIA money gram at a location close to me, however i decided to do it online instead,s because it...

1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

Moneygram and Western Union Latest Reviews

Recent published reviews

I want to talk to an agent because I misspelt the name of the receiver and therefore, she couldnt receive the money.
Than...

Read all 563 reviews

I received about 6 emails from WU informing me of 4 transaction for $125 each one of the email said that the money was...

Read all 746 reviews

Moneygram and Western Union Products and Services

Most reviewed product and services
  • Moneygram Money Transfer (212 reviews)
  • Moneygram Customer Care (59 reviews)
  • Moneygram International Money Transfer (41 reviews)
  • Western Union Money Transfer (366 reviews)
  • Western Union Money Order (100 reviews)
  • Western Union Customer Care (33 reviews)