PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Payoneer and Moneygram as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Payoneer

Payoneer

Has verified representatives
2.3
Moneygram

Moneygram

1.6
Payoneer
Moneygram

Payoneer and Moneygram Overview

Total reviews
154
597
Company responses
91
0
Issues resolved
9
2

Moneygram was first mentioned on PissedConsumer on Feb 15, 2009 and since then this brand received 597 reviews. It is 443 reviews more than Payoneer received since Feb 13, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Payoneer customer support team than with Moneygram customer service.

Payoneer and Moneygram Consumer Ratings

Rank
13 out of 293 in Cash Services category
29 out of 293 in Cash Services category
Customer service
28 in category
27 in category
Reliability
26 in category
23 in category
Staff
27 in category
26 in category

According to consumer ratings and reviews, Payoneer ranks 16 points higher in the Cash Services category than Moneygram. People gave Payoneer 1.3 stars for Customer service criterion in Cash Services category and it is 38 points higher than the worst rated brand in this category. At the same time, Moneygram was rated 1.3 stars for Customer service criterion in this category and it is 39 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Moneygram has a higher rating than Payoneer. Regarding Staff criterion, consumers gave Payoneer 1.3 stars and it is 59% greater than other in category. Moneygram however was rated 1.3 stars and it is 61% greater than other in category.

Payoneer and Moneygram Rating Details

Customer service
1.3 (100 reviews)
1.3 (257 reviews)
Reviewer's quote

Customer service sucks. Just a load of lazy employee that doesn't even want to help the consumer and suggested to not use that service! Honestly good company but poor management is what I see. What's even the point of having one when the one doing the job is not helping at all?..

Lloyd Arwin Jhon P

I dont know whats going on but MoneyGram will not let me send money and of African country I dont know i keep calling the customer service they say Im not black but if I tried to send the money I cannot send money you know this is crazy and this is stupid..

Ermal
Reliability
1.3 (98 reviews)
1.4 (205 reviews)
Reviewer's quote

Hello,I have always trusted Payoneer's service, but today I have a very serious issue concerns the security of their clients' accounts.My problem started on 21st Dec, 2019 when I found an unauthorized transaction for 2540 USD on my account there. That transaction was transferred from my Payoneer...

Shayn

Open account, trying to send money, account got locked right on, got message from money gram “account Locke for security reason, stop by at our agent location” so stoped at several locations, they can’t help me with this issue, one of the agent call you, and that also didn’t help! This is worst...

PissedConsumer1761751
Staff
1.3 (94 reviews)
1.3 (209 reviews)
Reviewer's quote

It has been 14 days that I am expecting a payment from Payoneer, and nothing. I have sent over 10 e-mails, most of them are not replied, and the ones that are had generic answers such as "we will contact you once we sort this out". It is not a small amount. In fact, I am expecting 14,400 USD from...

Marcelo P

...The staff called me and asked many questions about the receiver. I don't speak English very well but I tried to do my best to explain that I'm sure of what I was doing. But instead of doing the business they canceled the transaction and delete my account on their site...

Findley

Payoneer and Moneygram Pros and Cons

Pros
  • Website
  • Very much
  • Technology and fees
  • Turning them into the better business bereau
  • But then they rip you off
  • Being royaly screwed
Cons
  • Poor customer service
  • Bad support
  • No more help
  • Not correcting problems
  • Terrible customer service
  • Really bad customer service

Payoneer and Moneygram Most Positive Reviews

Top rated reviews
5

Several months ago, a company that I do surveys for sent approximately $20 to Payoneer to pay me. They ignore me...

5

Every time I call I can never ever ever talk to a representative I need to speak to someone in regards to why I cannot...

Payoneer and Moneygram Most Critical Reviews

Lowest rated reviews
1

After several months of back and forth with their customer service, I've still not received my payment, and was given th...

1

I usually send money VIA money gram at a location close to me, however i decided to do it online instead,s because it...

Payoneer and Moneygram Latest Reviews

Recent published reviews
1.6

My last withdrawal was rejected by the bank on Dec. 30th, it takes payoneer 14 working days to show the amount back in t...

Read all 154 reviews

I typed in the wrong name.

Read all 597 reviews

Payoneer and Moneygram Products and Services

Most reviewed product and services
  • Payoneer Account (64 reviews)
  • Payoneer Customer Care (21 reviews)
  • Payoneer Banking Service (16 reviews)
  • Moneygram Money Transfer (216 reviews)
  • Moneygram Customer Care (60 reviews)
  • Moneygram Money Order (42 reviews)