PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moneygram and PayMaya as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Moneygram and PayMaya Overview

Total reviews
Company responses
Issues resolved

Moneygram was first mentioned on PissedConsumer on Feb 15, 2009 and since then this brand received 557 reviews. It is 545 reviews more than PayMaya received since Jul 28, 2018.

Moneygram and PayMaya Consumer Ratings

34 out of 305 in Cash Services category
32 out of 305 in Cash Services category
Customer service
30 in category
29 in category
Product or Service Quality
29 in category
28 in category
29 in category
39 in category

According to consumer ratings and reviews, PayMaya ranks 2 points higher in the Cash Services category than Moneygram. People gave Moneygram 1.2 stars for Customer service criterion in Cash Services category and it is 36 points higher than the worst rated brand in this category. At the same time, PayMaya was rated 1.3 stars for Customer service criterion in this category and it is 37 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that PayMaya has a higher rating than PayMaya. Regarding Website criterion, consumers gave Moneygram 1.5 stars and it is 56% greater than other in category. PayMaya however was rated 1.2 stars and it is 58% worse than other in category.

Moneygram and PayMaya Rating Details

Customer service
1.2 (246 reviews)
1.3 (8 reviews)
Reviewer's quote

My first time using them and they barred me this is after they refunded the money and told me to try and next service ,no reason no explanation out of respect for a customer..


I decided to call the customer service again on first week of July to ask if there's any reported issue about payments using the paymaya acct but I was shocked when the representative mentioned that both existing and new acct that I registered on June was cancelled by their processing department. I...

Elaine J
Product or Service Quality
1.3 (215 reviews)
1.3 (7 reviews)
Reviewer's quote

They are recording this call for vendor quality assurance, which you are not providing. So far, this call has been about 5 hours long, that they are recording and one of their corporate officers is listening to this call. It would be my recommendation that you allow this MoneyGram send to be...


...Hahahaha! Tangina niyo po! Mga walang silbi! The most incompetent customer service I have ever experienced. I tried Grab, Shopee and Lazada with the same concern and they resolved it within a week. Until now, Paymaya hasn't give any positive feedback...

Christ I
1.5 (209 reviews)
1.2 (6 reviews)
Reviewer's quote

...They website is so awkward and calling by phone sucks!!! Agents are some idiots, acting like they do not hear you. When I chat on line I was told that my account was closed. Because of their asking higher credit card limit is the only reason...

Ismet S

i download pay maya mobile app because no any remitances open to my family in province . i load money in 7-eleven then i was going to send the money on my family pay maya said need to upgrade my account i upgrade my account pay maya said wait until 24 hours . My god its almost 48 Hours my account...

LearJoy M

Moneygram and PayMaya Pros and Cons

  • Turning them into the better business bereau
  • Being royaly screwed
  • But then they rip you off
  • Functionality of their app to different financial service
  • Qr code
  • Log in error
  • Not correcting problems
  • Terrible customer service
  • Really bad customer service
  • Not being able to cancel any transaction that i have initiated
  • Virtual card minimum balance
  • Not able to open my account

Moneygram and PayMaya Most Positive Reviews

Top rated reviews

Every time I call I can never ever ever talk to a representative I need to speak to someone in regards to why I cannot...

No votes

Moneygram and PayMaya Most Critical Reviews

Lowest rated reviews

I usually send money VIA money gram at a location close to me, however i decided to do it online instead,s because it...


I requested to change my contact number lastt January 9, 2019. The agent said it will be processed after 2 business days...

Moneygram and PayMaya Latest Reviews

Recent published reviews

After careful review, my online profile has been closed. I don't understand why ?

Read all 557 reviews

what happened to my account

Read all 12 reviews

Moneygram and PayMaya Products and Services

Most reviewed product and services
  • Moneygram Money Transfer (212 reviews)
  • Moneygram Customer Care (59 reviews)
  • Moneygram International Money Transfer (41 reviews)
  • Paymaya Money Transfer (3 reviews)
  • Paymaya Customer Care (1 review)