PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moneygram and PayMaya as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moneygram
PayMaya

Moneygram and PayMaya Overview

Total reviews
978
171
Company responses
0
0
Issues resolved
5
1

Moneygram and PayMaya Consumer Ratings

Rank
34 out of 211 in Cash Services category
31 out of 211 in Cash Services category
Customer service
26 in category
29 in category
Website
33 in category
28 in category
Product or Service Quality
26 in category
15 in category
Reliability
30 in category
21 in category

Moneygram and PayMaya Rating Details

Customer service
1.5 (373 reviews)
1.5 (39 reviews)
Reviewer's quote

Customer Service Representative was very helpful and knowledgeable of her job..

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...Called customer service and waited on queue for more than 30 mins, the IVR keep on giving longer waiting time. I was routed to a rude and very incompetent customer service rep. Her name is DJ, to summarize it: 1...

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Website
1.7 (323 reviews)
1.8 (32 reviews)
Reviewer's quote

...Their website says it should only be a matter of a few hours to go through. I tried to track the money on their website but they want an authorization number. My sister was never given an authorization number! Furthermore, she is getting a message the payment is still processing on her end...

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Eulhan Jude Zonio09214028376I would like to cancel this account which is 09214028376. Because I have another account which is 09307122858. Please help me

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Product or Service Quality
1.6 (317 reviews)
1.9 (36 reviews)
Reviewer's quote

I don't like the service, I will never recommend to my family or friends. I put a complain, I explained to the associated, She give me a wrong information. I called because there was a scam, they told me that they had canceled the check and that I could get my money back and 4 days later they tell...

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...your call support was great but i would recommend if you can improve your service since i already waste most of my time dealing with this..

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Reliability
1.6 (305 reviews)
1.9 (40 reviews)
Reviewer's quote

Status of a money order I want to know if my money order has been cashed.

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Please i need your master card services available 24/7. For my special account because I'm receiving money on a daily basis,(international via master card) even though it's not reaching the daily limit, I've upgraded my account already with all the processes required. Kindly open up my services...

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Moneygram and PayMaya Pros and Cons

Pros
  • Turning them into the better business bereau
  • Quickness that it is sent
  • But then they rip you off
  • Convinient to use
  • Refunding the error
  • Transaction rejected
Cons
  • Terrible customer service
  • Customer service was no help at all
  • Any part of it
  • No customer service replies
  • Lots of technical issue and poor cs
  • Money was not credited or added to my paymaya account

Moneygram and PayMaya Most Positive Reviews

Top rated reviews
5

Every time I call I can never ever ever talk to a representative I need to speak to someone in regards to why I cannot...

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5

This is thw first time that my money was drafted on my bank account but not credited to my paymaya account and the lady...

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5

Have been flag by western Union and how many month will it take to send money again

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5

I did not ask her clearly that she used another number on her paymaya account,and the number which i sent my money is...

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Moneygram and PayMaya Most Critical Reviews

Lowest rated reviews
1

I usually send money VIA money gram at a location close to me, however i decided to do it online instead,s because it...

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1

I requested to change my contact number lastt January 9, 2019. The agent said it will be processed after 2 business days...

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1

Unable to send money to my family. They're excuse is I've sent over multiple transactions within one month & I have...

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1

I requested to update my contact number siince I wasn't able to open my app anymore since the OPT was being sent to my...

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Moneygram and PayMaya Latest Reviews

Recent published reviews
No votes

The receiver is yet to receive the money in his account.

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No votes

Please help me i misspelled my name from ARNEL HANIQUED to ARNEL BANIQUED

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No votes

I would like to speak with a representative

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No votes

Dear sir/ ma’am I want to say you that I don’t have last name in my passport; I will place blank then pay maya will not...

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Moneygram and PayMaya Products and Services

Most reviewed product and services
  • Moneygram Money Transfer (262 reviews)
  • Moneygram Customer Care (73 reviews)
  • Moneygram International Money Transfer (61 reviews)
  • Paymaya Money Transfer (21 reviews)
  • Paymaya Customer Care (13 reviews)
  • Paymaya Account (11 reviews)