PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moneygram and PayMaya as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moneygram
PayMaya

Moneygram and PayMaya Overview

Total reviews 1033 331
Company responses 0 0
Issues resolved 4 1

Moneygram and PayMaya Consumer Ratings

Rank
34 out of 218 in Cash Services category
25 out of 218 in Cash Services category
Customer service
24 in category
20 in category
Product or Service Quality
21 in category
11 in category
Website
26 in category
18 in category
Reliability
25 in category
11 in category

Moneygram and PayMaya Rating Details

Customer service
1.5 (401 reviews)
1.7 (69 reviews)
Reviewer's quote

The worse customer service ever and the representatives..

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...poor customer service!..

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Product or Service Quality
1.6 (344 reviews)
2.2 (69 reviews)
Reviewer's quote

I'm not happy with your service and I will never in life use it again..

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...your call support was great but i would recommend if you can improve your service since i already waste most of my time dealing with this..

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Website
1.7 (344 reviews)
2 (67 reviews)
Reviewer's quote

...i insist that the reference i gave was correct and i even check it to MoneyGram website of my reference number and it was there. they email their head office to verify my reference until I wait to long for more than 1hours of waiting. i decided to transfer and look for other bank...

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...When I tried to reach out to them (for countless times through email, chat support on the website, Facebook), I did not get any response or update. SYSTEM SUCKS AND SAFE TO SAY THEY ARE A FRAUD..

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Reliability
1.6 (333 reviews)
2 (72 reviews)
Reviewer's quote

I was denied sending money and not told why thats crazy and pullshit

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i want to refund the Php4699 that you deducted me for Microsoft Subscription. You should notify me before that day and you should ask my permission to deduct that amount of money. Please help me with the refund. Thank you.

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Moneygram and PayMaya Pros and Cons

Pros
  • Turning them into the better business bereau
  • Quickness that it is sent
  • But then they rip you off
  • Convinient to use
  • Transaction rejected
  • Refunding the error
Cons
  • Terrible customer service
  • Customer service was no help at all
  • Not correcting problems
  • No customer service replies
  • Money was not credited or added to my paymaya account
  • Customer care

Moneygram and PayMaya Most Positive Reviews

Top rated reviews
5

Every time I call I can never ever ever talk to a representative I need to speak to someone in regards to why I cannot...

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5

This is thw first time that my money was drafted on my bank account but not credited to my paymaya account and the lady...

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5

Have been flag by western Union and how many month will it take to send money again

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5

I did not ask her clearly that she used another number on her paymaya account,and the number which i sent my money is...

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Moneygram and PayMaya Most Critical Reviews

Lowest rated reviews
1

I usually send money VIA money gram at a location close to me, however i decided to do it online instead,s because it...

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1

I requested to change my contact number lastt January 9, 2019. The agent said it will be processed after 2 business days...

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1

Unable to send money to my family. They're excuse is I've sent over multiple transactions within one month & I have...

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1

I requested to update my contact number siince I wasn't able to open my app anymore since the OPT was being sent to my...

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Moneygram and PayMaya Latest Reviews

Recent published reviews
No votes

Ils mont envoyé de largent hier , et sur le lieu du retrait ils mont dire que jai atteint la limite et que je ne...

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No votes

Hindi pa po nakuha yung 2nd tranche ko e naka upgrade napo yung paymaya ko tas nakakuha na rin ako nang postal ID...

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No votes

Good evening,
I would like to know why my account is blocked for more than 4 years ago. I was working for a carnival crui...

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No votes

Send money from my account paymaya to my gcash number.did not received yet because the recepient name is wrong.

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Moneygram and PayMaya Products and Services

Most reviewed product and services
  • Moneygram Money Transfer (269 reviews)
  • Moneygram International Money Transfer (70 reviews)
  • Moneygram Money Order (59 reviews)
  • Paymaya Money Transfer (34 reviews)