PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Dental and Monarch Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Dental
Monarch Dental

Western Dental and Monarch Dental Overview

Total reviews
814
362
Company responses
0
0
Issues resolved
7
0

Western Dental and Monarch Dental Consumer Ratings

Rank
88 out of 388 in Dentistry category
78 out of 388 in Dentistry category
Customer service
68 in category
61 in category
Diversity of Products or Services
80 in category
83 in category
Website
83 in category
87 in category
Reliability
61 in category
63 in category

Western Dental and Monarch Dental Rating Details

Customer service
1.3 (204 reviews)
1.5 (77 reviews)
Reviewer's quote

After hours on customer service phone..

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...after the whole thing was over, I just realized their customer service skills were very poor. hence why t their service was cheap. Just for the record for anyone who reads this, I am not someone just looking to soil they name of Monarch dental...

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Diversity of Products or Services
1.6 (173 reviews)
1.5 (67 reviews)
Reviewer's quote

...Western dental has been harassing for payment for services they are not providing. My son has had many issues with his braces, even falling off of his teeth. I was told to make a payment to make an appointment, I did that...

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Have minimal work done there get your dentures partials elsewhere This field is already a lucrative entity without adding inferior products to its clients and extorting money from insurance companies and the people hope it's not Monarch but I will not be a victim and will not rest until I find out...

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Website
1.9 (156 reviews)
1.8 (63 reviews)
Reviewer's quote

I checked the Western Dental website and it says that they are now open in San Francisco and how they are going about with the Covid-19 to keep customers safe and their staff safe. Well, that was all great. But I tried calling several times and their answering system says that someone will take my...

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I went to Monarch in Burleson.Went in with my own xrays taken in Oct.They wouldnt use them.Went to replace partial.Little talk on that,tried pushing implants.Then did an exam and came up with about $16,000 plan.about five root canals.Not including a partial.So ended up paying $49 for nothing but...

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Reliability
1.3 (138 reviews)
1.2 (60 reviews)
Reviewer's quote

I have been TRYING to get an appointment with Western Dental on Coffee Rd in Modesto, Ca for almost a year! Ok..long story short. I moved my family to Western Dental in January. My Daughter(6) and myself needed to be seen right away. My other two kids and Husband were ok for now. So I made everyone...

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Have talk to Chris again still saying I owe but I talk to my insurance again Monarch states I don't owe them as much as the stament Chris told me would call me this past Monday never heard from him I know the procedure that I'm being charged for wasn't perform, Someone wrote it in my chart Chris...

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Western Dental and Monarch Dental Pros and Cons

Pros
  • Receptionists
  • Very little
  • X-ray technicians
  • Staff at central expwy site was friendly-
  • Dental staff
  • When i left
Cons
  • Taken advantage of
  • Very poor customer service
  • Poor customer service
  • Customer service
  • Dont care about their patients
  • Dentures suck

Western Dental and Monarch Dental Most Positive Reviews

Top rated reviews
5

I can't even wear the plate they made for me. It has sharp edges and cuts my mouth. I paid them what they asked for....

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5

Dr. Dutta at Monarch dental McCreeless is a periodontal genius!She saved my teeth!Unbelievable!

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5

Great service. I love how they took care of me during treatment.

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5

I went back to dispute the billing but after looking at new X-rays I now understand what the billing was for and am...

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Western Dental and Monarch Dental Most Critical Reviews

Lowest rated reviews
1

I had to have WD make my upper denture twice. The bottom denture they made me was so big that I could barely get them in...

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1

I went there for a cleaning which ended up costing $3,304. I have insurance so my out of pocket was $609. Have you...

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1

First and LAST TIME,i ckecked with them at 2.pm and after 3 hours Dentist came and spent only 3 minutes and walked way...

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1

Monarch Dental was the worst dental experience I've ever had. The pricing (with insurance) was so high I had to take...

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Western Dental and Monarch Dental Latest Reviews

Recent published reviews
1.4

I have been TRYING to get an appointment with Western Dental on Coffee Rd in Modesto, Ca for almost a year! Ok..long...

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4.6

A recent review was made that I cant seem to get back to so I can update the issue was resolved and would like to...

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1.3

I had an appointment on June 26,2020 for denture impressions after a May appt was cancelled due to Covid-19. On June 25...

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2.3

This review will be completed after the partial is repaired ADA states a denture should last 5 to 7 years my partial...

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Western Dental and Monarch Dental Products and Services

Most reviewed product and services
  • Western Dental Customer Care (57 reviews)
  • Western Dental Doctor (17 reviews)
  • Western Dental Dentistry Doctor (13 reviews)
  • Monarch Dental Customer Care (27 reviews)
  • Monarch Dental Dentistry Doctor (6 reviews)
  • Monarch Dental Doctor (1 review)