PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Dental and Monarch Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Dental
Monarch Dental

Western Dental and Monarch Dental Overview

Total reviews 820 365
Company responses 0 0
Issues resolved 7 0

Western Dental and Monarch Dental Consumer Ratings

Rank
89 out of 407 in Dentistry category
80 out of 407 in Dentistry category
Customer service
68 in category
61 in category
Diversity of Products or Services
81 in category
84 in category
Website
82 in category
87 in category
Reliability
61 in category
64 in category

Western Dental and Monarch Dental Rating Details

Customer service
1.3 (206 reviews)
1.5 (78 reviews)
Reviewer's quote

...CA 95051 United States Faintly called at 2:30 and not finished till 4:30 Just for normal check up and cleaning !!! It’s not acceptable at all ! Very poor customer service and unprofessional ! Last time coming here !...

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...after the whole thing was over, I just realized their customer service skills were very poor. hence why t their service was cheap. Just for the record for anyone who reads this, I am not someone just looking to soil they name of Monarch dental...

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Diversity of Products or Services
1.6 (175 reviews)
1.5 (67 reviews)
Reviewer's quote

...Western dental has been harassing for payment for services they are not providing. My son has had many issues with his braces, even falling off of his teeth. I was told to make a payment to make an appointment, I did that...

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Have minimal work done there get your dentures partials elsewhere This field is already a lucrative entity without adding inferior products to its clients and extorting money from insurance companies and the people hope it's not Monarch but I will not be a victim and will not rest until I find out...

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Website
1.9 (159 reviews)
1.8 (63 reviews)
Reviewer's quote

I checked the Western Dental website and it says that they are now open in San Francisco and how they are going about with the Covid-19 to keep customers safe and their staff safe. Well, that was all great. But I tried calling several times and their answering system says that someone will take my...

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I went to Monarch in Burleson.Went in with my own xrays taken in Oct.They wouldnt use them.Went to replace partial.Little talk on that,tried pushing implants.Then did an exam and came up with about $16,000 plan.about five root canals.Not including a partial.So ended up paying $49 for nothing but...

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Reliability
1.3 (139 reviews)
1.2 (61 reviews)
Reviewer's quote

Western Dental doesn't answer their phones 99% of the time. When answered, after 1/2 hr. they can't be understood and give the wrong information. I drove 1/2 hour at 8:00 A.M. thru rush hr. traffic to find out they do not have labs for dentures in house.! A couple of weeks later I get a text that...

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I cant wear them they hurt I cant eat talk orclean out my mouth with my tug . They have medal in them which makes them very heavy. I need them to start over

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Western Dental and Monarch Dental Pros and Cons

Pros
  • Receptionists
  • Very little
  • X-ray technicians
  • Staff at central expwy site was friendly-
  • Dental staff
  • Assistants
Cons
  • Taken advantage of
  • Very poor customer service
  • Poor customer service
  • Customer service
  • Dont care about their patients
  • Dentures suck

Western Dental and Monarch Dental Most Positive Reviews

Top rated reviews
5

I can't even wear the plate they made for me. It has sharp edges and cuts my mouth. I paid them what they asked for....

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5

Dr. Dutta at Monarch dental McCreeless is a periodontal genius!She saved my teeth!Unbelievable!

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5

Great service. I love how they took care of me during treatment.

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5

I went back to dispute the billing but after looking at new X-rays I now understand what the billing was for and am...

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Western Dental and Monarch Dental Most Critical Reviews

Lowest rated reviews
1

I had to have WD make my upper denture twice. The bottom denture they made me was so big that I could barely get them in...

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1

I went there for a cleaning which ended up costing $3,304. I have insurance so my out of pocket was $609. Have you...

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1

First and LAST TIME,i ckecked with them at 2.pm and after 3 hours Dentist came and spent only 3 minutes and walked way...

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1

Monarch Dental was the worst dental experience I've ever had. The pricing (with insurance) was so high I had to take...

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Western Dental and Monarch Dental Latest Reviews

Recent published reviews
No votes

On November 01,2019 I gave the office a cashier's check for 7,194.77 for implant when I gave the letter for approve to m...

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1

I cant wear them they hurt I cant eat talk orclean out my mouth with my tug . They have medal in them which makes them...

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1

Western Dental doesn't answer their phones 99
% of the time. When answered, after 1/2 hr. they can't be understood and gi...

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No votes

Had root canel done Dec 5 2019...on tooth #19. Monarch didn't get all the root...was referred to Oral Surgeon for a...

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Western Dental and Monarch Dental Products and Services

Most reviewed product and services
  • Western Dental Doctor (17 reviews)
  • Western Dental Dentistry Doctor (13 reviews)
  • Western Dental Dental Insurance (3 reviews)
  • Monarch Dental Dentistry Doctor (6 reviews)
  • Monarch Dental Procedure (2 reviews)
  • Monarch Dental Doctor (1 review)