PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zerorez and Molly Maid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zerorez
Molly Maid

Zerorez and Molly Maid Overview

Total reviews
157
218
Company responses
0
1
Issues resolved
1
0

Molly Maid was first mentioned on PissedConsumer on Sep 23, 2010 and since then this brand received 218 reviews. It is 61 reviews more than Zerorez received since Apr 25, 2013.

Zerorez and Molly Maid Consumer Ratings

Rank
48 out of 717 in Cleaning Services category
51 out of 717 in Cleaning Services category
Product or Service Quality
31 in category
39 in category
Customer service
33 in category
41 in category
Staff
33 in category
36 in category

According to consumer ratings and reviews, Zerorez ranks 3 points higher in the Cleaning Services category than Molly Maid. People gave Zerorez 1.8 stars for Product or Service Quality criterion in Cleaning Services category and it is 91 points higher than the worst rated brand in this category. At the same time, Molly Maid was rated 1.6 stars for Product or Service Quality criterion in this category and it is 83 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Zerorez has a higher rating than Molly Maid. Regarding Staff criterion, consumers gave Zerorez 1.9 stars and it is 73% greater than other in category. Molly Maid however was rated 1.8 stars and it is 70% greater than other in category.

Zerorez and Molly Maid Rating Details

Product or Service Quality
1.8 (77 reviews)
1.6 (78 reviews)
Reviewer's quote

They will use that clause that you were satisfied with the service at the time of cleaning. I signed that agreement at the time of cleaning since the carpets were still wet and I wasn't allowed to walk on the carpet for 8 years. I will make sure to post my dissatisfaction in all areas for customers...

PissedConsumer1708673

...I have contacted another provider for this service..

Stephen S
Customer service
1.7 (73 reviews)
1.5 (87 reviews)
Reviewer's quote

The customer service I received from the technician was incredibly rude and inappropriate. He was lazy, at best. I don't know why a company could hire, much less send out such a kid, to service their clients (He actually said he needed to stop cleaning my carpet and go off to the next house, cause...

michele a

...Considering the level of customer service received from Jeff, I would not recommend Molly Maid to anyone. I did email the pictures I took of the floor and freezer to him right after speaking with him, but 4 hours later, I still do not have a response. ..

Naama
Staff
1.9 (70 reviews)
1.8 (69 reviews)
Reviewer's quote

...with via the veterans organizations and connected with the group I belong to called The "Rotary Club" I don't know who the thieves are, whether it the staff who trains the employees or the employees themselves because they are under such pressure by management to "sell up" and because the more jobs they complete the more they get payed which forces them not to pay attention to details and think that they can half step...

PissedConsumer1157136

No matter how many times we coach the staff, leave written notes and lecture the office, they set off our alarm every time they visit and then leave it off and us vulnerable to theft..

Leslie W

Zerorez and Molly Maid Pros and Cons

Pros
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
Cons
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client

Zerorez and Molly Maid Most Positive Reviews

Top rated reviews
5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

Zerorez and Molly Maid Most Critical Reviews

Lowest rated reviews
1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

Zerorez and Molly Maid Latest Reviews

Recent published reviews
1

I was given an estimate over the phone. The technician came to the house, got the carpet wet and charged me $250 over...

Read all 157 reviews
1

Have struggled weekly with them, we have to call every week because they are blatant about not cleaning, leaving floors...

Read all 218 reviews

Zerorez and Molly Maid Products and Services

Most reviewed product and services
  • Zerorez Carpet Cleaning Service (67 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (6 reviews)
  • Molly Maid Cleaning Service (81 reviews)
  • Molly Maid House Cleaning Service (54 reviews)
  • Molly Maid Customer Care (11 reviews)