PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zerorez and Molly Maid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zerorez
Molly Maid

Zerorez and Molly Maid Overview

Total reviews 168 225
Company responses 0 1
Issues resolved 1 0

Zerorez and Molly Maid Consumer Ratings

Rank
48 out of 495 in Cleaning Services category
51 out of 495 in Cleaning Services category
Product or Service Quality
31 in category
37 in category
Customer service
33 in category
40 in category
Reliability
28 in category
34 in category
Price Affordability
59 in category
58 in category

Zerorez and Molly Maid Rating Details

Product or Service Quality
1.7 (84 reviews)
1.6 (82 reviews)
Reviewer's quote

...Im a Store Manager at a large retail store, my sweet 76-year-old grandmother recommended Zerorez to me, my appointment was for my home, but I was also testing your service for my business as well. I will not be recommending this service to my supervisor because of this lack of reliability..

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...Was going to use as every two weeks service but will not. Beside that I will never call them again. Lazy...

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Customer service
1.7 (80 reviews)
1.5 (91 reviews)
Reviewer's quote

I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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...In addition to a bad cleaning, their customer service is terrible. I have called and left 2 voicemails and have no received a call backin 3 weeks. They are screening my phone number and not answer when I call...

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Reliability
1.9 (76 reviews)
1.7 (73 reviews)
Reviewer's quote

On 11/25/20 Tyson, the tech arrive.Clean 4 rooms hall &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; stairs. After the clean Tyson stated if,I not please after carpet dries I could call office to address my concerns. On 11/27/20 I...

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We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional.The house was essentially empty - meaning there were no obstacles in their way - and in the 2.5 hrs they spent here they:- didn’t clean our cabinets- didn’t clean our baseboards- didn’t clean the...

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Price Affordability
1.5 (73 reviews)
1.5 (70 reviews)
Reviewer's quote

...Looked like a rushed job because I didn’t want all the extras that doubled the price. All the hype on the radio got us interested. But I quickly realized all the extra sales that go on after the estimate...

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They came to my house today the price was supposed to be $81 they got here an hour and a half late they couldn't do certain things which I wasn't aware of I did half the work work if not all then after they got here late they did a horrible cleaning job then the lady said I owe them $232 I said...

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Zerorez and Molly Maid Pros and Cons

Pros
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
Cons
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client

Zerorez and Molly Maid Most Positive Reviews

Top rated reviews
5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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5

Molly maid did I good job with the first clean of my home. Abby and Jessica cleaned it from top to toe. No complaints.

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Zerorez and Molly Maid Most Critical Reviews

Lowest rated reviews
1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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1

People are just so rude these days. I called molly maids for a cleaning estimate. The rude woman who came wouldn't even...

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Zerorez and Molly Maid Latest Reviews

Recent published reviews
1.5

On 11/25/20 Tyson, the tech arrive.
Clean 4 rooms hall &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;...

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1

Very lazy workers . wouldn't move anything out of the way. left dust behind furniture and had to tell them to clean...

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No votes

I thought since Zero Rez was so highly talked about on the radio station I listen to everyday that I would give it a...

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2.6

I hired Molly Maids on a monthly basis. I loved their initial cleaning because my house smelled fresh and clean....

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Zerorez and Molly Maid Products and Services

Most reviewed product and services
  • Zerorez Carpet Cleaning Service (69 reviews)
  • Zerorez Cleaning Service (8 reviews)
  • Zerorez Floor Cleaning Service (4 reviews)
  • Molly Maid Cleaning Service (82 reviews)
  • Molly Maid House Cleaning Service (56 reviews)
  • Molly Maid Apartment Cleaning Service (2 reviews)