PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molly Maid and Zerorez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molly Maid
Zerorez

Molly Maid and Zerorez Overview

Total reviews
221
164
Company responses
1
0
Issues resolved
0
1

Molly Maid and Zerorez Consumer Ratings

Rank
48 out of 481 in Cleaning Services category
47 out of 481 in Cleaning Services category
Customer service
39 in category
32 in category
Product or Service Quality
38 in category
31 in category
Reliability
33 in category
27 in category
Price Affordability
57 in category
58 in category

Molly Maid and Zerorez Rating Details

Customer service
1.5 (90 reviews)
1.7 (78 reviews)
Reviewer's quote

...In addition to a bad cleaning, their customer service is terrible. I have called and left 2 voicemails and have no received a call backin 3 weeks. They are screening my phone number and not answer when I call...

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I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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Product or Service Quality
1.6 (81 reviews)
1.7 (82 reviews)
Reviewer's quote

We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional. The house was essentially empty - meaning there were no obstacles in their way - and in the 2. 5 hrs they spent here they: - didn’t clean our cabinets - didn’t clean our baseboards - didn’t clean the...

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...Im a Store Manager at a large retail store, my sweet 76-year-old grandmother recommended Zerorez to me, my appointment was for my home, but I was also testing your service for my business as well. I will not be recommending this service to my supervisor because of this lack of reliability..

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Reliability
1.7 (72 reviews)
1.9 (74 reviews)
Reviewer's quote

We have a large home; rarely go into guest areas. Maids are supposed to turn off lights and close room door when finished. About a week later I 'opened' the closed guest bathroom and turned ON the light. Why a week later? There was water leaking through the ceiling and out my garage. The photo...

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Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day, when he arrived said he could not do the job we had to move all our furniture we're 80 years old that just couldn't happen. I called the company the day before to see if there was...

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Price Affordability
1.6 (68 reviews)
1.5 (71 reviews)
Reviewer's quote

They came to my house today the price was supposed to be $81 they got here an hour and a half late they couldn't do certain things which I wasn't aware of I did half the work work if not all then after they got here late they did a horrible cleaning job then the lady said I owe them $232 I said...

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...Looked like a rushed job because I didn’t want all the extras that doubled the price. All the hype on the radio got us interested. But I quickly realized all the extra sales that go on after the estimate...

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Molly Maid and Zerorez Pros and Cons

Pros
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
Cons
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging

Molly Maid and Zerorez Most Positive Reviews

Top rated reviews
5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

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5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

Molly maid did I good job with the first clean of my home. Abby and Jessica cleaned it from top to toe. No complaints.

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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Molly Maid and Zerorez Most Critical Reviews

Lowest rated reviews
1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

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1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

People are just so rude these days. I called molly maids for a cleaning estimate. The rude woman who came wouldn't even...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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Molly Maid and Zerorez Latest Reviews

Recent published reviews
1

We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional.
The house was essentia...

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1.8

Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day,...

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1

We have a large home; rarely go into guest areas. Maids are supposed to turn off lights and close room door when finishe...

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2

When they tried to clean a spot on my loveseat about the size of my little fingernail it resulted in a fist sized spot....

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Molly Maid and Zerorez Products and Services

Most reviewed product and services
  • Molly Maid Cleaning Service (82 reviews)
  • Molly Maid House Cleaning Service (55 reviews)
  • Molly Maid Customer Care (11 reviews)
  • Zerorez Carpet Cleaning Service (67 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (8 reviews)