PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tidy and Molly Maid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tidy
Molly Maid

Tidy and Molly Maid Overview

Total reviews
152
224
Company responses
0
1
Issues resolved
1
0

Tidy and Molly Maid Consumer Ratings

Rank
74 out of 483 in Cleaning Services category
49 out of 483 in Cleaning Services category
Customer service
50 in category
40 in category
Reliability
43 in category
34 in category
Website
51 in category
34 in category
Product or Service Quality
48 in category
38 in category

Tidy and Molly Maid Rating Details

Customer service
1.2 (72 reviews)
1.5 (90 reviews)
Reviewer's quote

Also, customer service is horrible - did not respond to text or email inquiry promptly enough to resolve problem as it was happening, then did not respond promptly or sometimes at all in the attempt to resolve the issue afterwards. They refused to give a refund or credit or take responsibility -...

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...In addition to a bad cleaning, their customer service is terrible. I have called and left 2 voicemails and have no received a call backin 3 weeks. They are screening my phone number and not answer when I call...

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Reliability
1.2 (66 reviews)
1.7 (72 reviews)
Reviewer's quote

Tidy.com charged my card an extra $63 after I rescheduled. I did not authorize the charge and I was unable to reach them after multiple attempts.

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We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional.The house was essentially empty - meaning there were no obstacles in their way - and in the 2.5 hrs they spent here they:- didn’t clean our cabinets- didn’t clean our baseboards- didn’t clean the...

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Website
1.8 (63 reviews)
2.1 (62 reviews)
Reviewer's quote

It’s hilarious how their website only shows 5 star reviews they most likely paid for or wrote themselves. They treat the cleaners terrible and the clients, they purposely make it so you barely make any money because they control our schedule and give you impossible demands. You can never talk to a...

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...NEVER EVER again will I use your service and every website I come across, and every person I see will hear this story. Do NOT trust these people for a one time cleaning. And to figure, I was going to have them come back on a monthly basis!..

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Product or Service Quality
1.2 (61 reviews)
1.6 (81 reviews)
Reviewer's quote

You name the problems, Ive had it with this company! -Last minutes no-shows on multiple occasions -No response from the customer service for days -Horrible cleaning experience from a housekeep who just wanted to *** about the company - Problems with their interface -Zero apologies Oh and a $15...

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...I have contacted another provider for this service..

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Tidy and Molly Maid Pros and Cons

Pros
  • Nice marketing
  • No pros
  • User friendly app
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
Cons
  • Unauthorized charges
  • Quality of work - specific areas of emphasis
  • That they did not do what they said they would do
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client

Tidy and Molly Maid Most Positive Reviews

Top rated reviews
5

There were a list of things that I needed and I accept the terms & conditions.

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5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

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3.8

I need confirmation about my cleaning tomorrow September 29 2018 @8:00 am at 2839 west esperanza Drive Rialto Calif...

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5

Molly maid did I good job with the first clean of my home. Abby and Jessica cleaned it from top to toe. No complaints.

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Tidy and Molly Maid Most Critical Reviews

Lowest rated reviews
1

I just checked my credit card statement and found GoTidy charging me for cleanings that were not performed, charging an...

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1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

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1

I am beginning to think that this is not a real service but some sort of sham. I have had multiple horrible experiences...

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1

People are just so rude these days. I called molly maids for a cleaning estimate. The rude woman who came wouldn't even...

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Tidy and Molly Maid Latest Reviews

Recent published reviews
No votes

Promised discount charged 57.00
Requesting refund. No call no show

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2.6

I hired Molly Maids on a monthly basis. I loved their initial cleaning because my house smelled fresh and clean....

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1.6

I have a small apartment. Was excited about this cleaning company but did think it was odd that they charged me $90...

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3

The team came in today 7/28/2020. I explained I did not like the one girl who came out last week explaining she virtuall...

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Tidy and Molly Maid Products and Services

Most reviewed product and services
  • Tidy Customer Care (39 reviews)
  • Tidy House Cleaning Service (30 reviews)
  • Tidy Cleaning Service (27 reviews)
  • Molly Maid Cleaning Service (82 reviews)
  • Molly Maid House Cleaning Service (55 reviews)
  • Molly Maid Customer Care (11 reviews)