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Molly Maid

Cleaning Services
Has verified representatives
  • 0 ISSUES RESOLVED
  • 1 COMPANY RESPONSES
  • 180 TOTAL REVIEWS
  • $24.9K CLAIMED LOSSES
  • $566 AVERAGE LOSS
1.5
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Website
  • courteous Employees 2
  • Initial move in clean 1
  • Lead guy who cleaned the windows was great 1
  • Nice job on the bathrooms and living room 1
  • Were willing to come back out at no charge 1

Customers don't like

  • Poor service level6
  • Lack of interest in an unhappy client3
  • No followup on bad service2
  • Poor unethical practices2
  • Overcharged for little work2
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Tidy

Cleaning Services
  • 0 ISSUES RESOLVED
  • 39 TOTAL REVIEWS
  • $48.6K CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.4
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Website
  • Nice marketing 3
  • Cleaning people they sent to my house 1
  • Ease of the website 1

Customers don't like

  • Unauthorized charges2
  • Giving them a credit card number to keep on file2
  • Quality of work - general cleaning principles1
  • That they did not do what they said they would do1
  • Quality of work - specific areas of emphasis1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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