PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molly Maid and The Maids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molly Maid
The Maids

Molly Maid and The Maids Overview

Total reviews
222
67
Company responses
1
0
Issues resolved
0
0

Molly Maid and The Maids Consumer Ratings

Rank
48 out of 481 in Cleaning Services category
43 out of 481 in Cleaning Services category
Customer service
39 in category
34 in category
Product or Service Quality
39 in category
47 in category
Reliability
33 in category
21 in category
Price Affordability
57 in category
48 in category

Molly Maid and The Maids Rating Details

Customer service
1.5 (90 reviews)
1.6 (16 reviews)
Reviewer's quote

...In addition to a bad cleaning, their customer service is terrible. I have called and left 2 voicemails and have no received a call backin 3 weeks. They are screening my phone number and not answer when I call...

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...their *** work really left me in a bind as I have to hand over the property tomorrow!! Guess me and my wife will be the cleaning service tonight that I thought I hired..

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Product or Service Quality
1.6 (81 reviews)
1.3 (14 reviews)
Reviewer's quote

We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional. The house was essentially empty - meaning there were no obstacles in their way - and in the 2. 5 hrs they spent here they: - didn’t clean our cabinets - didn’t clean our baseboards - didn’t clean the...

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The Maids was a very good service 10 years ago but the decline in the past year makes "The Maids" in Denver (Our home is actually in Centennial) a service that we will never again use. We hired The Maids for their service on a by-weekly basis for the past 11 years today was the last straw as their...

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Reliability
1.7 (72 reviews)
2.1 (17 reviews)
Reviewer's quote

We have a large home; rarely go into guest areas. Maids are supposed to turn off lights and close room door when finished. About a week later I 'opened' the closed guest bathroom and turned ON the light. Why a week later? There was water leaking through the ceiling and out my garage. The photo...

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I work this company it's ok but I really need to get my w2 I can't go and pick it up rather some one mail it to me instead.

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Price Affordability
1.6 (68 reviews)
1.9 (14 reviews)
Reviewer's quote

They came to my house today the price was supposed to be $81 they got here an hour and a half late they couldn't do certain things which I wasn't aware of I did half the work work if not all then after they got here late they did a horrible cleaning job then the lady said I owe them $232 I said...

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They booked me an appointment then called two days before and said they couldn’t do that day and they also gave me a false price and tried to charge me more after they already promised me a specific amount. They were suppose to call me back and never did so they won’t be getting a dime from me....

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Molly Maid and The Maids Pros and Cons

Pros
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
  • Way they cleaned the kitchen
  • In the beginning the workers seemed ok
  • Cleaning of the kitchen
Cons
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client
  • Lack of communication
  • No one spoke english
  • Lack of professionalism

Molly Maid and The Maids Most Positive Reviews

Top rated reviews
5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

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5

I needed help getting my home ready for guest and they exceeded my expectations! Very lovely and kind as well. I will...

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5

Molly maid did I good job with the first clean of my home. Abby and Jessica cleaned it from top to toe. No complaints.

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5

I work this company it's ok but I really need to get my w2 I can't go and pick it up rather some one mail it to me...

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Molly Maid and The Maids Most Critical Reviews

Lowest rated reviews
1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

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1

Run! Dont walk but RUN! Where do I begin. We have a 3 bedroom 1 bath home that we needed cleaned for an appraisial....

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1

People are just so rude these days. I called molly maids for a cleaning estimate. The rude woman who came wouldn't even...

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1

They charged my client $520.00 for a small one bedroom apartment. They did a horrible job and didn't clean the kitchen...

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Molly Maid and The Maids Latest Reviews

Recent published reviews
No votes

Molly Maid service employees cleaned our home and after leaving I discovered an expensive diamond bracelet missing. I...

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1

We were scheduled to have The Maids to come out today. We received a call yesterday that were coming out between...

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1

We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional.
The house was essentia...

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No votes

Just read the maids was the favorite of the readers choice in the Sunday paper. I was ready to call them tomorrow...

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Molly Maid and The Maids Products and Services

Most reviewed product and services
  • Molly Maid Cleaning Service (82 reviews)
  • Molly Maid House Cleaning Service (55 reviews)
  • Molly Maid Customer Care (11 reviews)
  • The Maids Cleaning Service (26 reviews)
  • The Maids House Cleaning Service (11 reviews)
  • The Maids Customer Care (6 reviews)