PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Cleaning Authority and Molly Maid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Cleaning Authority
Molly Maid

The Cleaning Authority and Molly Maid Overview

Total reviews 298 224
Company responses 0 1
Issues resolved 2 0

The Cleaning Authority and Molly Maid Consumer Ratings

Rank
39 out of 494 in Cleaning Services category
50 out of 494 in Cleaning Services category
Customer service
43 in category
40 in category
Product or Service Quality
32 in category
37 in category
Reliability
37 in category
34 in category
Price Affordability
42 in category
58 in category

The Cleaning Authority and Molly Maid Rating Details

Customer service
1.4 (88 reviews)
1.5 (90 reviews)
Reviewer's quote

...Mark needs to understand how important customer service is. I'm suprised he can stay in business with his business practices. I'm finished with them...

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...In addition to a bad cleaning, their customer service is terrible. I have called and left 2 voicemails and have no received a call backin 3 weeks. They are screening my phone number and not answer when I call...

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Product or Service Quality
1.7 (81 reviews)
1.6 (81 reviews)
Reviewer's quote

...However one day when a crew was cleaning my house, a Quality Inspection person showed up and when I let her in I noticed a strong smell of Marijuana on her. I didn't say anything..

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We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional. The house was essentially empty - meaning there were no obstacles in their way - and in the 2. 5 hrs they spent here they: - didn’t clean our cabinets - didn’t clean our baseboards - didn’t clean the...

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Reliability
1.6 (77 reviews)
1.7 (72 reviews)
Reviewer's quote

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE LET THEM BE THE ONES TO COME ALL THE TIME.LAURA AND LEMUEL :y: :y:

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We have a large home; rarely go into guest areas. Maids are supposed to turn off lights and close room door when finished. About a week later I 'opened' the closed guest bathroom and turned ON the light. Why a week later? There was water leaking through the ceiling and out my garage. The photo...

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Price Affordability
2.1 (70 reviews)
1.6 (69 reviews)
Reviewer's quote

...Oh the price was $85. 50!!! Called Peter today to complain but he hung up on me when I questioned how much help a 7 month pregnant girl could really do. Called me a racist against a pregnant person...

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They came to my house today the price was supposed to be $81 they got here an hour and a half late they couldn't do certain things which I wasn't aware of I did half the work work if not all then after they got here late they did a horrible cleaning job then the lady said I owe them $232 I said...

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The Cleaning Authority and Molly Maid Pros and Cons

Pros
  • Cleaning staff
  • Your lack of communication
  • Low cost
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
Cons
  • Poor customer service
  • Sloppy work
  • Poor quality of work
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client

The Cleaning Authority and Molly Maid Most Positive Reviews

Top rated reviews
5

I worked for a cleaning authority sub contractor and got a very bad boss man,that subs under the cleaning authority name...

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5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

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5

I have never had maid service as good as The Cleaning Athority. They leave every room shining! I am so lucky to have...

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5

Molly maid did I good job with the first clean of my home. Abby and Jessica cleaned it from top to toe. No complaints.

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The Cleaning Authority and Molly Maid Most Critical Reviews

Lowest rated reviews
1

We have been using this company for over 2 years. The beginning was great, then over the last year things started to...

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1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

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1

The Management here is just terrible. The team (Kailynn & Krystal) came while i was at work to clean. When i got...

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1

People are just so rude these days. I called molly maids for a cleaning estimate. The rude woman who came wouldn't even...

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The Cleaning Authority and Molly Maid Latest Reviews

Recent published reviews
5

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE...

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2.6

I hired Molly Maids on a monthly basis. I loved their initial cleaning because my house smelled fresh and clean....

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4.7

I have had had the cleaning authority for years now Makeda and her team could not give better service always on time...

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3

The team came in today 7/28/2020. I explained I did not like the one girl who came out last week explaining she virtuall...

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The Cleaning Authority and Molly Maid Products and Services

Most reviewed product and services
  • The Cleaning Authority Cleaning Service (121 reviews)
  • The Cleaning Authority House Cleaning Service (39 reviews)
  • The Cleaning Authority Owner (19 reviews)
  • Molly Maid Cleaning Service (82 reviews)
  • Molly Maid House Cleaning Service (55 reviews)
  • Molly Maid Office Cleaning Service (2 reviews)