PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molly Maid and The Cleaning Authority as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molly Maid
The Cleaning Authority

Molly Maid and The Cleaning Authority Overview

Total reviews
221
298
Company responses
1
0
Issues resolved
0
2

Molly Maid and The Cleaning Authority Consumer Ratings

Rank
51 out of 488 in Cleaning Services category
41 out of 488 in Cleaning Services category
Customer service
41 in category
45 in category
Product or Service Quality
41 in category
34 in category
Reliability
35 in category
37 in category
Price Affordability
60 in category
43 in category

Molly Maid and The Cleaning Authority Rating Details

Customer service
1.5 (90 reviews)
1.4 (88 reviews)
Reviewer's quote

...In addition to a bad cleaning, their customer service is terrible. I have called and left 2 voicemails and have no received a call backin 3 weeks. They are screening my phone number and not answer when I call...

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...Mark needs to understand how important customer service is. I'm suprised he can stay in business with his business practices. I'm finished with them...

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Product or Service Quality
1.6 (81 reviews)
1.7 (81 reviews)
Reviewer's quote

We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional. The house was essentially empty - meaning there were no obstacles in their way - and in the 2. 5 hrs they spent here they: - didn’t clean our cabinets - didn’t clean our baseboards - didn’t clean the...

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...However one day when a crew was cleaning my house, a Quality Inspection person showed up and when I let her in I noticed a strong smell of Marijuana on her. I didn't say anything..

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Reliability
1.7 (72 reviews)
1.6 (77 reviews)
Reviewer's quote

We have a large home; rarely go into guest areas. Maids are supposed to turn off lights and close room door when finished. About a week later I 'opened' the closed guest bathroom and turned ON the light. Why a week later? There was water leaking through the ceiling and out my garage. The photo...

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THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE LET THEM BE THE ONES TO COME ALL THE TIME.LAURA AND LEMUEL :y: :y:

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Price Affordability
1.6 (68 reviews)
2.1 (70 reviews)
Reviewer's quote

They came to my house today the price was supposed to be $81 they got here an hour and a half late they couldn't do certain things which I wasn't aware of I did half the work work if not all then after they got here late they did a horrible cleaning job then the lady said I owe them $232 I said...

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...Oh the price was $85. 50!!! Called Peter today to complain but he hung up on me when I questioned how much help a 7 month pregnant girl could really do. Called me a racist against a pregnant person...

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Molly Maid and The Cleaning Authority Pros and Cons

Pros
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
  • Cleaning staff
  • Your lack of communication
  • Low cost
Cons
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client
  • Poor customer service
  • Sloppy work
  • Poor quality of work

Molly Maid and The Cleaning Authority Most Positive Reviews

Top rated reviews
5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

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5

I worked for a cleaning authority sub contractor and got a very bad boss man,that subs under the cleaning authority name...

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5

Molly maid did I good job with the first clean of my home. Abby and Jessica cleaned it from top to toe. No complaints.

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5

I have never had maid service as good as The Cleaning Athority. They leave every room shining! I am so lucky to have...

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Molly Maid and The Cleaning Authority Most Critical Reviews

Lowest rated reviews
1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

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1

We have been using this company for over 2 years. The beginning was great, then over the last year things started to...

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1

People are just so rude these days. I called molly maids for a cleaning estimate. The rude woman who came wouldn't even...

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1

The Management here is just terrible. The team (Kailynn & Krystal) came while i was at work to clean. When i got...

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Molly Maid and The Cleaning Authority Latest Reviews

Recent published reviews
1

We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional.
The house was essentia...

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5

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE...

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1

We have a large home; rarely go into guest areas. Maids are supposed to turn off lights and close room door when finishe...

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4.7

I have had had the cleaning authority for years now Makeda and her team could not give better service always on time...

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Molly Maid and The Cleaning Authority Products and Services

Most reviewed product and services
  • Molly Maid Cleaning Service (82 reviews)
  • Molly Maid House Cleaning Service (55 reviews)
  • Molly Maid Customer Care (11 reviews)
  • The Cleaning Authority Cleaning Service (121 reviews)
  • The Cleaning Authority House Cleaning Service (39 reviews)
  • The Cleaning Authority Customer Care (34 reviews)