PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molina Healthcare and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molina Healthcare

Molina Healthcare

Has verified representatives
2.3
Molina Healthcare
United Healthcare

Molina Healthcare and United Healthcare Overview

Total reviews
926
689
Company responses
641
0
Issues resolved
7
4

Molina Healthcare was first mentioned on PissedConsumer on Mar 17, 2013 and since then this brand received 926 reviews. It is 237 reviews more than United Healthcare received since Mar 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Molina Healthcare customer support team and United Healthcare customer service.

Molina Healthcare and United Healthcare Consumer Ratings

Rank
40 out of 1883 in Insurance category
226 out of 1883 in Insurance category
Customer service
108 in category
179 in category
Website
165 in category
179 in category
Staff
130 in category
160 in category

According to consumer ratings and reviews, Molina Healthcare ranks 186 points higher in the Insurance category than United Healthcare. People gave Molina Healthcare 1.4 stars for Customer service criterion in Insurance category and it is 341 points higher than the worst rated brand in this category. At the same time, United Healthcare was rated 1.2 stars for Customer service criterion in this category and it is 270 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Molina Healthcare has a higher rating than United Healthcare. Regarding Staff criterion, consumers gave Molina Healthcare 1.5 stars and it is 71% greater than other in category. United Healthcare however was rated 1.3 stars and it is 64% greater than other in category.

Molina Healthcare and United Healthcare Rating Details

Customer service
1.4 (546 reviews)
1.2 (276 reviews)
Reviewer's quote

It's one mistake after another with their customer service reps contradicting themselves. To begin with, for 3 years they have been messing up in the Primary Care Physician that I selected upon the year enrollment. EVERY YEAR for 3 years has been the same thing: 1) select PCP 2) receive insurance...

PissedConsumer1725809

" Okay so if the company doesn't know wtf its customers are enrolled in, what are you people actually doing?? I have literally been on the phone all day, on the customer client phone line I only found after emailing four different people. They have too many extraneous websites that aren't easy to...

Ifeoluwa A
Website
1.6 (464 reviews)
1.5 (234 reviews)
Reviewer's quote

They've recently denied payment for visits to a doctor I found on their website on list of providers and I verified that this doctor accepted Molina Marketplace prior to the appointments. They denied coverage for Crestor, a new statin I was prescribed because Lipitor causes an allergic reaction....

Judy N

Then there are the reps that say they can't even find the claims or plan I'm calling about and yet I'm on their website customer portal and the info on claim in question is in front of my face. When I ask them how they can't find the claims or insurance plan I'm referring to (since I can see it on...

Debbi A
Staff
1.5 (459 reviews)
1.3 (198 reviews)
Reviewer's quote

I have all of the doctors records saying I’ve benefit from these procedures yet again the staff at Molina are falsely stating that the procedures or not working. I am going to file a lawsuit against Melina healthcare for pain and suffering and emotional and physical. The emotional pain causes me to...

Nancy G

They are totally unhelpful, their staff rudeness is outrageous and incompetency just unbelievable. Their only answer is "You have to call your doctor to get a new prescription" They mean my doctor who never failed to update my prescriptions for 9 years before Briova got in the picture. If you can...

PissedConsumer1171163

Molina Healthcare and United Healthcare Pros and Cons

Pros
  • To mad to decide
  • Cheap
  • Some are caring n helpfull
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Customer service
  • No customer service
  • No one knows whats going on
  • Customer service
  • That they lied
  • Runaround they have given me

Molina Healthcare and United Healthcare Most Positive Reviews

Top rated reviews
5

Molina Transportation sucks, they make up excuses when their drivers doesn't show up. I experienced rudeness when I...

5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Molina Healthcare and United Healthcare Most Critical Reviews

Lowest rated reviews
1

Made the wrong choice in choosing this company. They refuse to pay for almost anything. They need an authorization on ev...

1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Molina Healthcare and United Healthcare Latest Reviews

Recent published reviews
1

DO NOT torture yourself by choosing Molina as your healthcare insurer! They will deny every pre-authorization request...

Read all 926 reviews
1

My name is Niten Ved
I had a group Medical Insurance Plan (with Oxford Healthcare) through my Employer. Back in Feb 2019,...

Read all 689 reviews

Molina Healthcare and United Healthcare Products and Services

Most reviewed product and services
  • Molina Healthcare Health Insurance (230 reviews)
  • Molina Healthcare Customer Care (150 reviews)
  • Molina Healthcare Health Plan (53 reviews)
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (62 reviews)
  • United Healthcare Medical Claim (46 reviews)