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Mohawk Industries

Household Services
  • 0 ISSUES RESOLVED
  • 42 TOTAL REVIEWS
  • $66.3K CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.4
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Carpet arrived to store timely but was wrong carpet 1
  • Nothing thus far 1
  • That i can do this online 1

Customers don't like

  • Poor quality2
  • How long this took me1
  • Lack of customer service1
  • Product1
  • Waiting a month for correct carpet1
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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1069 TOTAL REVIEWS
  • $690K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Repairman 4
  • Polite and friendly repairmen 4
  • Repairmen informed and friendly 3
  • Technician was friendly 3
  • Sales people were nice 3

Customers don't like

  • Inability to repair19
  • Poor customer service16
  • Customer service14
  • Customer escalation department12
  • No one with athority11
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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