PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shaw Floors and Mohawk Flooring as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shaw Floors
Mohawk Flooring

Shaw Floors and Mohawk Flooring Overview

Total reviews
53
7
Company responses
0
0
Issues resolved
0
0

Shaw Floors was first mentioned on PissedConsumer on Nov 15, 2009 and since then this brand received 53 reviews. It is 46 reviews more than Mohawk Flooring received since Nov 2, 2016.

Shaw Floors and Mohawk Flooring Consumer Ratings

Rank
35 out of 286 in Flooring and Tiling category
42 out of 286 in Flooring and Tiling category
Product or Service Quality
24 in category
33 in category
Value for money
21 in category
28 in category
Customer service
18 in category
31 in category

According to consumer ratings and reviews, Shaw Floors ranks 7 points higher in the Flooring and Tiling category than Mohawk Flooring. People gave Shaw Floors 1.1 stars for Product or Service Quality criterion in Flooring and Tiling category and it is 30 points higher than the worst rated brand in this category. At the same time, Mohawk Flooring was rated 1 stars for Product or Service Quality criterion in this category and it is 21 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Shaw Floors has a higher rating than Mohawk Flooring. Regarding Customer service criterion, consumers gave Shaw Floors 1.4 stars and it is 67% greater than other in category. Mohawk Flooring however was rated 1 stars and it is 56% worse than other in category.

Shaw Floors and Mohawk Flooring Rating Details

Product or Service Quality
1.1 (29 reviews)
1 (3 reviews)
Reviewer's quote

Within 6 months of installation of the engineered wood floor there was boards that lost color. Places that are not in a traffic spots or walked on. Boards splitting and snagging. When we got to the point to complain to Nebraska Furniture mart where we bought it, we were told we were out of warranty...

Laureen C

Santba Barbara Saddle Oak is the product I contacted these folks because the floor is so soft we can barely walk on it not to mention is scratches so easily it looks terrible after less than 3 months in the home. We don’t allow any shoes in the home and I’m practically OCD when it comes to cleaning...

Josh R
Value for money
1.2 (26 reviews)
1 (2 reviews)
Reviewer's quote

We bought our home in August of 2013. The carpet and floors were in terrible shape due to pet issues and had to be replaced. We opted for wood laminate throughout our main living area, (kitchen/dining, living room, and sunroom). We had a licensed contractor install all the flooring for us, as it...

Melanie C

...ckily Mohawk found in my favor – they agreed the color on the roll of carpet they sent did not match the store sample board or their own website picture; my money was refunded in full. However the bigger problem was I did not have carpet due to Mohawk's error and it looked like I was not going to have it in time for ...

Loyed
Customer service
1.4 (24 reviews)
1 (2 reviews)
Reviewer's quote

...the case, I have never used another Shaw product and I have told every colleague and client about my issue with Shaw advising them of the poor quality and service. Now a year later the floor is totally buckled, scratched and needs to be replaced. It cost me money, professional harm and time to use Shaw and I'll never do it...

Lizabeth B

No items

Shaw Floors and Mohawk Flooring Pros and Cons

Pros
  • Way the floor looked initially
  • Show room sample
  • Water proof
  • Nice to look at
  • Look
  • Carpet arrived to store timely but was wrong carpet
Cons
  • Quality and service
  • Poor quality floors
  • Failure of this floor
  • Durability and quality

Shaw Floors and Mohawk Flooring Most Positive Reviews

Top rated reviews
5

I had a question about how to clean my new laminate flooring. She told me the proper cleaner to use. I purchased it and...

No votes

Shaw Floors and Mohawk Flooring Most Critical Reviews

Lowest rated reviews
1

Bob flooring brand new from Jabara had to have certain installers install it cuz can't install it yourself now we're on...

1

I spent $10,000 carpeting my house with expensive smart strand carpet. I also purchase the waterproof carpet pad. Dark...

Shaw Floors and Mohawk Flooring Latest Reviews

Recent published reviews
1.3

I purchased cortec flooring from Williams Flooring in Wilmington, NC. I picked my flooring from a sample that was white...

Read all 53 reviews

I just received horrible customer service from Mohawk. I had their engineered wood flooring installed in my home by a...

Read all 7 reviews

Shaw Floors and Mohawk Flooring Products and Services

Most reviewed product and services
  • Shaw Floors Laminate Flooring (11 reviews)
  • Shaw Floors Flooring (10 reviews)
  • Shaw Floors Vinyl Flooring (8 reviews)
  • Mohawk Flooring Smartstrand Carpet (6 reviews)
  • Mohawk Flooring Carpet Flooring (5 reviews)
  • Mohawk Flooring Carpet (4 reviews)