PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pfister and Moen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pfister
Moen

Pfister and Moen Overview

Total reviews 140 189
Company responses 16 0
Issues resolved 1 4

Pfister and Moen Consumer Ratings

Rank
39 out of 269 in Pools, Spas and Plumbing Supplies category
47 out of 269 in Pools, Spas and Plumbing Supplies category
Customer service
34 in category
26 in category
Product or Service Quality
46 in category
31 in category
Value for money
42 in category
28 in category
Warranty
18 in category
26 in category

Pfister and Moen Rating Details

Customer service
1.9 (51 reviews)
2.1 (88 reviews)
Reviewer's quote

ALREADY SEVERAL DAY CALLING PFISTER AND I HAVE BEEN Waiting MORE THA ONE HOUR AND NO PICK THE PHONE! ALL THEY KNOW IS TAKING Your MONEY! BAD CUSTOMER SERVICE! IGNORANT PEOPLE! DO'T BUY FROM PFISTER UNLESS YOU WANT TO REGRET ! THERE IS NO WAY THAT SOMEONE WILL PICK THE PHONE! WORST SERVICE COMPANY..

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The customer service is extremely poor and they THINK it is to do with the battery pack which they Are going to send which would take 10 business days. Finally I had to spend on plumber and he changed the batteries again and reset data cable but the problem will come again and you are better off to...

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Product or Service Quality
1.8 (38 reviews)
2.1 (94 reviews)
Reviewer's quote

...I have read and agree to the Pissed Consumer Terms of Service..

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...I called customer service and they said they would send me a new faucet. I really don't want a new faucet, because this one was fixed by the plumber. The plumber informed me that my floor damage was caused by the leaky faucet...

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Value for money
1.9 (37 reviews)
2.1 (79 reviews)
Reviewer's quote

...You would think if you spent more money a faucet should work. I've had cheap faucet work forever. I thought I was upgrading but apparently only for looks...

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...Save yourself time and money and go with Delta!..

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Warranty
2.4 (37 reviews)
2.3 (76 reviews)
Reviewer's quote

...It took about 3 weeks to receive these items which I didn't mind as I was just glad it was covered under warranty. After installing these components and flushing the lines the faucet worked properly again..

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...Id almost rather get a hold of someone and it not be covered by warranty, then I could move on. 2X a day I've got to carry a full 5 gal bucket outside and pour out..

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Pfister and Moen Pros and Cons

Pros
  • Pretty faucet
  • Customer service
  • Looks good
  • Customer service and standing behind warranty
  • Style and look
  • Style
Cons
  • Flawed product
  • Cheap workmanship
  • Pfister not taking responsibility for product failure
  • Terrible engineering
  • Cheap faucet and bad customer service
  • Warranty is not any good

Pfister and Moen Most Positive Reviews

Top rated reviews
5

After 17 plus years our kitchen sink faucet developed a small crack in the spray head and began to spray when we used th...

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5

I've had numerous bathroom faucets for over 20 years, one has been in about 15 years now with zero problems or repairs....

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5

I'm a professional installer with years of experience (over 50 to be exact) so I have used many installation guides. Fo...

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5

Had a leaky Moen faucet, emailed Moen. In a couple of days I got a response from them asking for a picture of my...

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Pfister and Moen Most Critical Reviews

Lowest rated reviews
1

I tried twice calling customer service to order a new part for a leaking faucet (5 yrs old). Both times I think I got t...

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1

My Moen kitchen faucet began to leak. I called Moen's Customer Service. It is a horrible automated system. I also sent...

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1

I replaced my 25 Year old Moen fixtures. Nothing wrong with them just ugly and needed to freshen up the house. Kitchen...

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1

Customer phone service .... Is horrible.

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Pfister and Moen Latest Reviews

Recent published reviews
2

I ordered a kitchen faucet through Lowe's home improvement in Ames Iowa. After a month Lows contacted your company and...

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No votes

Moen responded and shipped replacement parts at no cost.

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1

Venturi shower cartridge leaked after two years, called Pfister and was told I had to order a new one. So much for...

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No votes

We have a kitchen faucet that is leaking. We purchased it 11/09/19

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Pfister and Moen Products and Services

Most reviewed product and services
  • Pfister Faucet (33 reviews)
  • Pfister Shipping Service (5 reviews)
  • Pfister Faucet Replacement (5 reviews)
  • Moen Faucet (58 reviews)
  • Moen Faucet Warranty (10 reviews)
  • Moen Warranty (4 reviews)