PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pfister and Moen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pfister

Pfister

Has verified representatives
2.3
Moen

Moen

2.2
Pfister
Moen

Pfister and Moen Overview

Total reviews
125
138
Company responses
16
0
Issues resolved
1
3

Moen was first mentioned on PissedConsumer on Jan 2, 2012 and since then this brand received 138 reviews. It is 13 reviews more than Pfister received since Oct 17, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Moen customer support team than with Pfister customer service.

Pfister and Moen Consumer Ratings

Rank
36 out of 295 in Pools, Spas and Plumbing Supplies category
43 out of 295 in Pools, Spas and Plumbing Supplies category
Customer service
28 in category
25 in category
Warranty
20 in category
25 in category
Product or Service Quality
42 in category
31 in category

According to consumer ratings and reviews, Pfister ranks 7 points higher in the Pools, Spas and Plumbing Supplies category than Moen. People gave Pfister 2 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 99 points higher than the worst rated brand in this category. At the same time, Moen was rated 2.2 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that Pfister has a higher rating than Moen. Regarding Product or Service Quality criterion, consumers gave Pfister 1.9 stars and it is 67% greater than other in category. Moen however was rated 2.1 stars and it is 76% greater than other in category.

Pfister and Moen Rating Details

Customer service
2 (41 reviews)
2.2 (70 reviews)
Reviewer's quote

I bought a Price Fister Faucet, Model # LF049LRGS but the Home Improvement store just gave me the customer service phone #. I called customer service and they said all they could do was provide a part that might fix it. I explained that I already replaced the dripping faucet with another brand...

Lisa S

...Contacted customer service to be told I would have to pay an additional $25 plus tax for replacement. Already spent $60 for faucet and $10 for replacement cartridge..

PissedConsumer1723483
Warranty
2.3 (29 reviews)
2.2 (55 reviews)
Reviewer's quote

Pfister Cantara pull down kitchen faucet hose sprung a leak. I didn't notice the leak because the only time it would leak is when the water was turned. Who looks under the sink with the water running unless they already know there is a problem. Discovered there was a problem when the carpet in the...

Richard

...LIFE TIME WARRANTY IS NOT WORTH MUCH..

MICHAEL W
Product or Service Quality
1.9 (29 reviews)
2.1 (70 reviews)
Reviewer's quote

...never buy this expensive product again...

Denise M

Unable to contact anyone about defective product and defective replacement parts. They hide computer answering system and then claim very long wait times to speak with anyone. Hours not minutes...

Rick H

Pfister and Moen Pros and Cons

Pros
  • Pretty faucet
  • Customer service
  • Looks good
  • Customer service and standing behind warranty
  • Style and look
  • Style
Cons
  • Flooding of my house
  • Flawed product
  • Cheap workmanship
  • Terrible engineering
  • Cheap faucet and bad customer service
  • Have not had it yet

Pfister and Moen Most Positive Reviews

Top rated reviews
5

After 17 plus years our kitchen sink faucet developed a small crack in the spray head and began to spray when we used th...

5

I've had numerous bathroom faucets for over 20 years, one has been in about 15 years now with zero problems or repairs....

Pfister and Moen Most Critical Reviews

Lowest rated reviews
1

I tried twice calling customer service to order a new part for a leaking faucet (5 yrs old). Both times I think I got t...

1

My Moen kitchen faucet began to leak. I called Moen's Customer Service. It is a horrible automated system. I also sent...

Pfister and Moen Latest Reviews

Recent published reviews
1

I am totally fed up with Pfister! If you have one of their faucets, don't bother to buy their replacement hoses. You...

Read all 125 reviews
1.7

Bought the Moen Caldwell kitchen faucet in March or this year. Had to replace the cartridge on the hot side about a...

Read all 138 reviews

Pfister and Moen Products and Services

Most reviewed product and services
  • Pfister Faucet (32 reviews)
  • Pfister Customer Care (9 reviews)
  • Pfister Faucet Replacement (5 reviews)
  • Moen Faucet (51 reviews)
  • Moen Customer Care (22 reviews)
  • Moen Faucet Warranty (9 reviews)