PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moen and Pfister as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moen

Moen

2.2
Pfister

Pfister

Has verified representatives
2.3
Moen
Pfister

Moen and Pfister Overview

Total reviews
138
125
Company responses
0
16
Issues resolved
3
1

Moen was first mentioned on PissedConsumer on Jan 2, 2012 and since then this brand received 138 reviews. It is 13 reviews more than Pfister received since Oct 17, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Moen customer support team than with Pfister customer service.

Moen and Pfister Consumer Ratings

Rank
43 out of 296 in Pools, Spas and Plumbing Supplies category
36 out of 296 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
31 in category
42 in category
Customer service
25 in category
28 in category
Website
39 in category
45 in category

According to consumer ratings and reviews, Pfister ranks 7 points higher in the Pools, Spas and Plumbing Supplies category than Moen. People gave Moen 2.1 stars for Product or Service Quality criterion in Pools, Spas and Plumbing Supplies category and it is 88 points higher than the worst rated brand in this category. At the same time, Pfister was rated 1.9 stars for Product or Service Quality criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Moen has a higher rating than Pfister. Regarding Website criterion, consumers gave Moen 2.5 stars and it is 67% greater than other in category. Pfister however was rated 2.4 stars and it is 62% greater than other in category.

Moen and Pfister Rating Details

Product or Service Quality
2.1 (70 reviews)
1.9 (29 reviews)
Reviewer's quote

Unable to contact anyone about defective product and defective replacement parts. They hide computer answering system and then claim very long wait times to speak with anyone. Hours not minutes...

Rick H

...never buy this expensive product again...

Denise M
Customer service
2.2 (70 reviews)
2 (41 reviews)
Reviewer's quote

...Contacted customer service to be told I would have to pay an additional $25 plus tax for replacement. Already spent $60 for faucet and $10 for replacement cartridge..

PissedConsumer1723483

I bought a Price Fister Faucet, Model # LF049LRGS but the Home Improvement store just gave me the customer service phone #. I called customer service and they said all they could do was provide a part that might fix it. I explained that I already replaced the dripping faucet with another brand...

Lisa S
Website
2.5 (62 reviews)
2.4 (25 reviews)
Reviewer's quote

I went on Moen's website and downloaded a page which had our faucet blown apart with all the part numbers on it. I called Moen and talked to Peter in customer service. I explained everything to him and he is sending us a new hose at NO Cost! He was very professional and said we should have it...

PissedConsumer1121387

Wrote an email and finally got a response demanding I send a bunch of photos to some website along with a receipt. I do NOT have receipts for items purchased more than a few months prior, and I am a senior citizen with a basic flip phone; NO ability to take pictures and somehow send them via...

Belia

Moen and Pfister Pros and Cons

Pros
  • Customer service and standing behind warranty
  • Style and look
  • Style
  • Pretty faucet
  • Customer service
  • Looks good
Cons
  • Terrible engineering
  • Cheap faucet and bad customer service
  • Have not had it yet
  • Flooding of my house
  • Flawed product
  • Cheap workmanship

Moen and Pfister Most Positive Reviews

Top rated reviews
5

I've had numerous bathroom faucets for over 20 years, one has been in about 15 years now with zero problems or repairs....

5

After 17 plus years our kitchen sink faucet developed a small crack in the spray head and began to spray when we used th...

Moen and Pfister Most Critical Reviews

Lowest rated reviews
1

My Moen kitchen faucet began to leak. I called Moen's Customer Service. It is a horrible automated system. I also sent...

1

I tried twice calling customer service to order a new part for a leaking faucet (5 yrs old). Both times I think I got t...

Moen and Pfister Latest Reviews

Recent published reviews
1.7

Bought the Moen Caldwell kitchen faucet in March or this year. Had to replace the cartridge on the hot side about a...

Read all 138 reviews
1

I am totally fed up with Pfister! If you have one of their faucets, don't bother to buy their replacement hoses. You...

Read all 125 reviews

Moen and Pfister Products and Services

Most reviewed product and services
  • Moen Faucet (51 reviews)
  • Moen Customer Care (22 reviews)
  • Moen Faucet Warranty (9 reviews)
  • Pfister Faucet (32 reviews)
  • Pfister Customer Care (9 reviews)
  • Pfister Faucet Replacement (5 reviews)