PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moen and Pfister as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moen

Moen

2.2
Pfister

Pfister

Has Verified Representatives
2.4
Moen
Pfister

Moen and Pfister Overview

Total reviews
149
131
Company responses
0
16
Issues resolved
3
1

Moen and Pfister Consumer Ratings

Rank
45 out of 252 in Pools, Spas and Plumbing Supplies category
35 out of 252 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
No votes
44 in category
Customer service
No votes
34 in category
Value for money
No votes
41 in category
Price Affordability
No votes
46 in category

Moen and Pfister Rating Details

Product or Service Quality
No votes
1.8 (34 reviews)
Reviewer's quote

Been in the QUE since last week waiting for a call back from customer service. What a screwed up system as well as cheap products..

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I tried calling customer service to discuss a dripping faucet issue and I've been on hold for 55 minutes and still holding!!..

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Customer service
No votes
1.9 (47 reviews)
Reviewer's quote

...Contacted customer service to be told I would have to pay an additional $25 plus tax for replacement. Already spent $60 for faucet and $10 for replacement cartridge..

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After none fixed the problem, I called customer service. After waiting on hold FOREVER, I was told that they had to send me a cartridge to try replacing (even though I already did that) So they sent one to me, we tried and it still didn't resolve the problem. So I called again, but this time took...

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Value for money
No votes
1.9 (33 reviews)
Reviewer's quote

...Save yourself time and money and go with Delta!..

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...You would think if you spent more money a faucet should work. I've had cheap faucet work forever. I thought I was upgrading but apparently only for looks...

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Price Affordability
No votes
2.6 (33 reviews)
Reviewer's quote

...I paid premium price for this faucet but it’s broke after 6 years and the wait time for customer service is very slow & they are not professionally trained at all. Nxt time I will buy other brand instead..

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I bought a Price Fister Faucet, Model # LF049LRGS but the Home Improvement store just gave me the customer service phone #. I called customer service and they said all they could do was provide a part that might fix it. I explained that I already replaced the dripping faucet with another brand...

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Moen and Pfister Pros and Cons

Pros
  • Customer service and standing behind warranty
  • Style and look
  • Style
  • Pretty faucet
  • Customer service
  • Looks good
Cons
  • Terrible engineering
  • Cheap faucet and bad customer service
  • Have not had it yet
  • Flawed product
  • Cheap workmanship
  • Flooding of my house

Moen and Pfister Most Positive Reviews

Top rated reviews
5

I've had numerous bathroom faucets for over 20 years, one has been in about 15 years now with zero problems or repairs....

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5

After 17 plus years our kitchen sink faucet developed a small crack in the spray head and began to spray when we used th...

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5

Had a leaky Moen faucet, emailed Moen. In a couple of days I got a response from them asking for a picture of my...

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5

I'm a professional installer with years of experience (over 50 to be exact) so I have used many installation guides. Fo...

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Moen and Pfister Most Critical Reviews

Lowest rated reviews
1

My Moen kitchen faucet began to leak. I called Moen's Customer Service. It is a horrible automated system. I also sent...

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1

I tried twice calling customer service to order a new part for a leaking faucet (5 yrs old). Both times I think I got t...

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1

Customer phone service .... Is horrible.

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1

I replaced my 25 Year old Moen fixtures. Nothing wrong with them just ugly and needed to freshen up the house. Kitchen...

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Moen and Pfister Latest Reviews

Recent published reviews
2.7

No response from Moen. Can not reach them through a phone call: left message for them to call me back but have not...

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2.8

Looks like pivot ball is crack (951-162)Waited 45 min for CS got someone could not make out what they are saying, poor...

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No votes

I called a week and a half ago about my faucet and i was told it would be shipped on Friday the 15th and have not...

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3.6

I tried calling customer service to discuss a dripping faucet issue and I've been on hold for 55 minutes and still...

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Moen and Pfister Products and Services

Most reviewed product and services
  • Moen Faucet (53 reviews)
  • Moen Customer Care (22 reviews)
  • Moen Faucet Warranty (9 reviews)
  • Pfister Faucet (32 reviews)
  • Pfister Customer Care (10 reviews)
  • Pfister Shipping Service (5 reviews)