PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zulily and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zulily
Modlily

Zulily and Modlily Overview

Total reviews
1079
3211
Company responses
0
0
Issues resolved
6
8

Zulily and Modlily Consumer Ratings

Rank
320 out of 1989 in Footwear and Clothing category
690 out of 1989 in Footwear and Clothing category
Website
278 in category
551 in category
Customer service
202 in category
478 in category
Product or Service Quality
246 in category
491 in category
Exchange, Refund and Cancellation Policy
262 in category
448 in category

Zulily and Modlily Rating Details

Website
2.6 (403 reviews)
1.7 (1343 reviews)
Reviewer's quote

Ridiculous I can't even check order now, the website block me, definitely a good way to loose buisness!!!..

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...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

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Customer service
1.9 (403 reviews)
1.1 (1464 reviews)
Reviewer's quote

Again, I called customer service and a very rude agent told me that my email had been cancelled but I was free to open a new email account? When I told her I didn’t feel the need to open an email just for this, she told me that there was nothing else she could do for me. Big headache and I still...

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Customer service is TERRIBLE!! They continue to blame either the shipper or USPS. When I ask for the shipper contact info they ask me to wait 1-3 days while they contact the shipper. I DO NOT believe anything they say, I regularly ship and receive internationally and even during Covid have not had...

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Product or Service Quality
2 (382 reviews)
1.3 (1132 reviews)
Reviewer's quote

This has never happened before, Ive been more than happy with most of all the products Ive received from this company until now. I ordered this bag in April for my daughters birthday next month and see pics below to see what I received What I ordered - what I received. Clearly not the same product..

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...Of course there is no one to talk to since they do not have phone service. The pathetic thing is that I ordered two more swimsuits that are supposed to be delivered today after a month long wait. I wonder what will be wrong with these..

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Exchange, Refund and Cancellation Policy
1.6 (381 reviews)
1.1 (1317 reviews)
Reviewer's quote

I have been waiting for a month for a refund from Zulily for a defective item. They lie and give you the runaround but dont give you the refund. Horrible company to deal with...

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...I never got the merchandise or a refund. Scam!..

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Zulily and Modlily Pros and Cons

Pros
  • Variety of products
  • Prices
  • How their website looked
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Long shipping time
  • Customer service
  • Exchange policy
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Zulily and Modlily Most Positive Reviews

Top rated reviews
5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

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5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

I purchased a dress from the Reborn Collection on Zulily and was so excited to receive my tunic dress! Words cannot expr...

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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Zulily and Modlily Most Critical Reviews

Lowest rated reviews
1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

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1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

I odrered two pairs of casual boat type slip on shoes size 13 medium.
It took two weeks for them to arrive, when i tried...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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Zulily and Modlily Latest Reviews

Recent published reviews
No votes

After a number of messages on line
I finally got to sort out an order which was confirmed by email then two days later i...

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No votes

There is a message to contact customer service for designated shipping address before placing return. Also I don't under...

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3

I am trying to purchase a swimsuit after receiving the "Early access" notification but I keep getting an error message s...

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No votes

My name is Kathy Harris my telephone number is 317-525-6319 I order my merchandise on July 17th 2020 my address is 3913...

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Zulily and Modlily Products and Services

Most reviewed product and services
  • Zulily Shipping Service (128 reviews)
  • Zulily Clothing (111 reviews)
  • Zulily Dress (53 reviews)
  • Modlily Shipping Service (459 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (350 reviews)