PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zulily and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zulily
Modlily

Zulily and Modlily Overview

Total reviews
984
3109
Company responses
0
0
Issues resolved
4
7

Modlily was first mentioned on PissedConsumer on Feb 27, 2015 and since then this brand received 3109 reviews. It is 2125 reviews more than Zulily received since Dec 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Zulily customer support team and Modlily customer service.

Zulily and Modlily Consumer Ratings

Rank
300 out of 2294 in Footwear and Clothing category
613 out of 2294 in Footwear and Clothing category
Website
268 in category
521 in category
Customer service
201 in category
439 in category
Product or Service Quality
274 in category
445 in category

According to consumer ratings and reviews, Zulily ranks 313 points higher in the Footwear and Clothing category than Modlily. People gave Zulily 2.5 stars for Website criterion in Footwear and Clothing category and it is 631 points higher than the worst rated brand in this category. At the same time, Modlily was rated 1.7 stars for Website criterion in this category and it is 378 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Zulily has a higher rating than Modlily. Regarding Product or Service Quality criterion, consumers gave Zulily 1.9 stars and it is 70% greater than other in category. Modlily however was rated 1.3 stars and it is 51% greater than other in category.

Zulily and Modlily Rating Details

Website
2.5 (369 reviews)
1.7 (1326 reviews)
Reviewer's quote

I've been unable to access my account -not even to check on my current orders because when I go to the website directly or try to access it through emails from Zulily I keep getting an all-white page which says: "We are sorry...

Rhonda L

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

Dianne E
Customer service
1.8 (364 reviews)
1.1 (1439 reviews)
Reviewer's quote

I reached out to customer service and was told normal (even if they messed up) customer pays shipping but they would credit my account this time, also they refuse refunds to original payment so you get a store credit. So you are forces to buy something else from them and hope it is right, but dont...

PissedConsumer1714262

...The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again..

Theresa B
Product or Service Quality
1.9 (352 reviews)
1.3 (1112 reviews)
Reviewer's quote

Terrible service Dispute numerous email to them regarding the status of my order (order over $1000) and email co formations from them that it had shipped I suddenly received notification from my paypal NOT Zulily that my order was returned? Zulily simply said sorry..

Jailan

...Not only did it take 20 days to get here, (I guess I'm lucky after what I read from other complaints) the quality is cheap and flimsy, overpriced. Wasted $130 or so. One top was not as ordered and the photos look fabulous but not the truth...

lori

Zulily and Modlily Pros and Cons

Pros
  • Variety of products
  • Website
  • How their website looked
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Long shipping time
  • Customer service
  • Exchange policy
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Zulily and Modlily Most Positive Reviews

Top rated reviews
5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

Zulily and Modlily Most Critical Reviews

Lowest rated reviews
1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

Zulily and Modlily Latest Reviews

Recent published reviews
3.3

I've been unable to access my account -not even to check on my current orders because when I go to the website directly...

Read all 984 reviews

I ordered 1 top but paid twice. Once by master card which is right and then a mistake and by pay pal. How do I get my re...

Read all 3109 reviews

Zulily and Modlily Products and Services

Most reviewed product and services
  • Zulily Shipping Service (124 reviews)
  • Zulily Clothing (108 reviews)
  • Zulily Dress (52 reviews)
  • Modlily Shipping Service (453 reviews)
  • Modlily Dress (432 reviews)
  • Modlily Swimsuit (341 reviews)