PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zulily and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zulily
2.2
Modlily
1.5
Zulily
Modlily

Zulily and Modlily Overview

Total reviews 1393 3744
Company responses 0 0
Issues resolved 9 19

Zulily and Modlily Consumer Ratings

Rank
727 out of 4768 in Footwear and Clothing category
1373 out of 4768 in Footwear and Clothing category
Customer service
530 in category
1156 in category
Website
549 in category
1166 in category
Exchange, Refund and Cancellation Policy
679 in category
1143 in category
Product or Service Quality
685 in category
1252 in category

Zulily and Modlily Rating Details

Customer service
1.9
(538 reviews)
1.1
(1628 reviews)
Reviewer's quote

...Hopefully not many more people are having this problem, and I hope customer service replies quick..

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...Customer service will provide help if you give them credit card information and allow them to charge you $1. 00 or $46. 00per year to talk with someone for return info...

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Website
2.6
(525 reviews)
1.8
(1497 reviews)
Reviewer's quote

...Have tried to go online for a month now to use my balance but there Website is down for maintenance supposedly. The really annoys me. I have been a loyal customer for 20+ years...

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M230610****018643 PLEASE CANCEL MY ORDER AND REFUND MY ACCOUNT cannot send it with their website and no Phone number or chat service available! Very frustrating!!!..

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Exchange, Refund and Cancellation Policy
1.7
(508 reviews)
1.1
(1460 reviews)
Reviewer's quote

...its been 49 days no order snd no refund. guess i will have to get my credit card to reimburse me. terrible service...

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I would like to exchange my top for a smaller one but am having trouble figuring out the return system. Please help. Striped shirt US 16-18 I left a message on phone...

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Product or Service Quality
2.2
(497 reviews)
1.3
(1283 reviews)
Reviewer's quote

...As of December 22nd, there is no longer a customer service department. Unfortunately, the business has closed, and you will no longer be able to submit orders, returns, or receive customer service..

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MY PRODUCT WAS PAID FOR BUT NEVER RECEIVED TGE MERCHABDISE. Very poor sketch delivery. do no recommend this company..

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Zulily and Modlily Pros and Cons

Pros
  • Variety of products
  • Prices
  • How their website looked
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Customer service
  • Long shipping time
  • Exchange policy
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Zulily and Modlily Most Positive Reviews

Top rated reviews
5

I absolutely love the customer service provided by this company. When you order online you risk sizing but that is not...

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5

I got notice that February 2ed you received my payment of $58.94
2-tops and 1-ankle bracelet.
Yesterday March 1st I receiv...

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5

Where is your company Zulily located in Baltimore, MD?

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5

Both items ordered from modlily.com were garbage. Item 1 arrived dirty with spot you can see clearly through packaging....

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Zulily and Modlily Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY FROM THIS COMPANY Ordered and paid for 3 items. 1 arrived 6 weeks later others not in sight.item not as...

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1

Very very bad service. Do not deliver the product and do not return the money. It is a scam. DO NO NOT BUY ANYTHING....

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1

Won't support customers and numbers don't work no contact works no email no details on orders orders don't show up

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1

I ordered a sweater from this company after seeing it on Facebook. What a waste of money! It took over a month to...

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Zulily and Modlily Latest Reviews

Recent published reviews
3

I ordered from the site when the items were on sale, then they disappeared, and cant track my order. It has been 2 1/2...

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No votes

The *** I brought which I love are pilling Is this a complaint you have heard before .do you exchange? Area all your...

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5

Hi I used to work here. As of December 22nd, there is no longer a customer service department. Unfortunately, the...

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No votes

I don't know how to track my order. It's payed for online and has been processed but haven't received my tanking from...

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