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Modlily

Footwear and Clothing
  • 5 ISSUES RESOLVED
  • 2714 TOTAL REVIEWS
  • $54.1K CLAIMED LOSSES
  • $91 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • That its cheap 14
  • Price 8
  • Photographs of the products 8
  • Look of clothes on ad 8
  • Ease of searching through the site 5

Customers don't like

  • Customer service70
  • Product quality10
  • Delivery and service7
  • Customer service unresponsive7
  • Way they handled my complaint6
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Zulily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 810 TOTAL REVIEWS
  • $44.1K CLAIMED LOSSES
  • $223 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Variety of products 14
  • Website 6
  • How their website looked 6
  • That they have new items daily 5
  • Prices 5

Customers don't like

  • Long shipping time13
  • Customer service12
  • Exchange policy10
  • Misinformation9
  • Poor quality4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1400154

I WOULD NEVER BUY FROM THIS CHINESE COMPANY AGAIN....MERCHANDISE IS CRAP! RETURN POLICY IS A JOKE!

I had no problems with Zolily......BUT MODLILY IS A SCAM.......I WOULD NOT EVEN GIVE ONE STAR TO THESE CHEATERS,......WHAT A WAY TO DO BUSINESS.....I WILL NEVER BUY ANYTHING FROM CHINA.....EVER EVER EVER AGAIN. I AM OUT MY MONEY SO I GUESS THAT IS HOW CHINA WORKS WITH CHEAP LABOR & IT SHOWS IN THE CRAP THE ARE SELLING!

THE RETURN DEPARTMENT IS NONE EXISTENT.....COULD NEVER NEVER GET ANY HELP ONLINE......THEY SAY I NEVER ORDERED ANYTHING......USING MY EMAIL NO SUCH ACCOUNT....THEY SHOULD BE REPORTED TO BBB HERE IN THE UNITED STATES.......WE HAVE NO RECOURSE.....ITS TOTALLY DISCOURAGING THAT A COUNTRY IS SO DEPENDANT ON CHEATING US HERE IN USA........