PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modlily
Zulily

Modlily and Zulily Overview

Total reviews
3097
978
Company responses
0
0
Issues resolved
7
4

Modlily was first mentioned on PissedConsumer on Feb 27, 2015 and since then this brand received 3097 reviews. It is 2119 reviews more than Zulily received since Dec 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Modlily customer support team and Zulily customer service.

Modlily and Zulily Consumer Ratings

Rank
595 out of 2471 in Footwear and Clothing category
293 out of 2471 in Footwear and Clothing category
Customer service
427 in category
194 in category
Website
499 in category
254 in category
Exchange, Refund and Cancellation Policy
390 in category
242 in category

According to consumer ratings and reviews, Zulily ranks 302 points higher in the Footwear and Clothing category than Modlily. People gave Modlily 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 485 points higher than the worst rated brand in this category. At the same time, Zulily was rated 1.8 stars for Customer service criterion in this category and it is 718 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Zulily has a higher rating than Modlily. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Modlily 1.1 stars and it is 57% greater than other in category. Zulily however was rated 1.5 stars and it is 73% greater than other in category.

Modlily and Zulily Rating Details

Customer service
1.1 (1437 reviews)
1.8 (361 reviews)
Reviewer's quote

...The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again..

Theresa B

I reached out to customer service and was told normal (even if they messed up) customer pays shipping but they would credit my account this time, also they refuse refunds to original payment so you get a store credit. So you are forces to buy something else from them and hope it is right, but dont...

PissedConsumer1714262
Website
1.7 (1325 reviews)
2.5 (366 reviews)
Reviewer's quote

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

Dianne E

...was not good enough and when they were suppose to apply the credit back to my credit card I got a store credit and then was told to refrain from using the website. So I am out the money and the store credit will sit there however they don't follow there own damage policy and no matter how much documentation you have they don't care! I won't waste time on a company who...

Jennifer g
Exchange, Refund and Cancellation Policy
1.1 (1293 reviews)
1.5 (348 reviews)
Reviewer's quote

asked for a exchange of size and NO HELP..

Ruth A

Return policy is a BIG RIP off. Must use a label emailed to you and the cost of $8. 95 id deducted from your purchase price...

PissedConsumer1687428

Modlily and Zulily Pros and Cons

Pros
  • That its cheap
  • Look of clothes on ad
  • Price
  • Variety of products
  • Website
  • How their website looked
Cons
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Long shipping time
  • Customer service
  • Exchange policy

Modlily and Zulily Most Positive Reviews

Top rated reviews
5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

Modlily and Zulily Most Critical Reviews

Lowest rated reviews
1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

Modlily and Zulily Latest Reviews

Recent published reviews

I placed and order and my bank refused. To pay because they thought someone else was using my credit card. I informed...

Read all 3097 reviews
1.8

I did buy many items from zulily in the course of a year, until I needed to return 2 items that did not fit me......they...

Read all 978 reviews

Modlily and Zulily Products and Services

Most reviewed product and services
  • Modlily Shipping Service (451 reviews)
  • Modlily Dress (432 reviews)
  • Modlily Swimsuit (340 reviews)
  • Zulily Shipping Service (123 reviews)
  • Zulily Clothing (108 reviews)
  • Zulily Dress (52 reviews)