PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modlily
Zulily

Modlily and Zulily Overview

Total reviews
3214
1080
Company responses
0
0
Issues resolved
8
6

Modlily and Zulily Consumer Ratings

Rank
693 out of 1996 in Footwear and Clothing category
314 out of 1996 in Footwear and Clothing category
Customer service
476 in category
201 in category
Website
546 in category
274 in category
Exchange, Refund and Cancellation Policy
445 in category
259 in category
Diversity of Products or Services
586 in category
238 in category

Modlily and Zulily Rating Details

Customer service
1.1 (1464 reviews)
1.9 (404 reviews)
Reviewer's quote

...Very poor customer service. I just want my money back..

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Again, I called customer service and a very rude agent told me that my email had been cancelled but I was free to open a new email account? When I told her I didn’t feel the need to open an email just for this, she told me that there was nothing else she could do for me. Big headache and I still...

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Website
1.7 (1343 reviews)
2.6 (404 reviews)
Reviewer's quote

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

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Ridiculous I can't even check order now, the website block me, definitely a good way to loose buisness!!!..

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Exchange, Refund and Cancellation Policy
1.1 (1317 reviews)
1.6 (382 reviews)
Reviewer's quote

...I would like a refund cause not sending back to China. Most your stuff I like but won't order again without a refund. Peggy Wahl..

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...*Also their return policy is horrid. Make sure you absolutely like and want an item before purchasing..

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Diversity of Products or Services
1.6 (1155 reviews)
2.9 (345 reviews)
Reviewer's quote

...Trying to return these two products but having issues with website. It does not keep me signed in, Finally got to the point of getting return labels but it will now allow me to save the labels so I can print them from another printer. Frustrating, to say the least...

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Im very happy with my past order from Zulily and I just placed another one yesterday but I will not ever again unless you start making your products in the USA...

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Modlily and Zulily Pros and Cons

Pros
  • That its cheap
  • Look of clothes on ad
  • Price
  • Variety of products
  • Prices
  • How their website looked
Cons
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Long shipping time
  • Customer service
  • Exchange policy

Modlily and Zulily Most Positive Reviews

Top rated reviews
5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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5

I purchased a dress from the Reborn Collection on Zulily and was so excited to receive my tunic dress! Words cannot expr...

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Modlily and Zulily Most Critical Reviews

Lowest rated reviews
1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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1

I odrered two pairs of casual boat type slip on shoes size 13 medium.
It took two weeks for them to arrive, when i tried...

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Modlily and Zulily Latest Reviews

Recent published reviews
2

I place my order for a blouse on May 24th, it was received on 25th. payment was made thru pay pal before 27th. I have...

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3.8

I checked my order status for Brown Bear Personalized bib it says it was delivered on July 3rd. I checked all day and...

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No votes

Ordered a bathing suit May 30th and 6 weeks later no package. I checked shipping status and still says it is in...

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No votes

After a number of messages on line
I finally got to sort out an order which was confirmed by email then two days later i...

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Modlily and Zulily Products and Services

Most reviewed product and services
  • Modlily Shipping Service (459 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (350 reviews)
  • Zulily Shipping Service (128 reviews)
  • Zulily Clothing (111 reviews)
  • Zulily Dress (53 reviews)