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Modlily

Footwear and Clothing
  • 5 ISSUES RESOLVED
  • 2783 TOTAL REVIEWS
  • $72.1K CLAIMED LOSSES
  • $117 AVERAGE LOSS

Not enough votes to show an average rating

Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • That its cheap 14
  • Price 8
  • Photographs of the products 8
  • Look of clothes on ad 8
  • Ease of searching through the site 5

Customers don't like

  • Customer service67
  • Product quality10
  • Have no way of contacting anyone for refund7
  • Delivery and service7
  • Customer service unresponsive7
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Zulily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 836 TOTAL REVIEWS
  • $44.5K CLAIMED LOSSES
  • $216 AVERAGE LOSS

Not enough votes to show an average rating

Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Variety of products 14
  • Website 6
  • How their website looked 6
  • That they have new items daily 5
  • Prices 5

Customers don't like

  • Long shipping time13
  • Customer service12
  • Exchange policy10
  • Misinformation9
  • Poor quality4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1436698

Similar experience here.Ordered a shirt that arrived stained.

Asked about returns, they offered me a choice of 10, 20, or 50% refund. Was told I could return it but I"d have to pay shipping, and was directed to a page with their vague return policy. I complained louder, they offered me 80% back.

I took it because for the extra few dollars it wasn't worth fighting anymore.Never do business with them

Anonymous
#1400154

I WOULD NEVER BUY FROM THIS CHINESE COMPANY AGAIN....MERCHANDISE IS CRAP! RETURN POLICY IS A JOKE!

I had no problems with Zolily......BUT MODLILY IS A SCAM.......I WOULD NOT EVEN GIVE ONE STAR TO THESE CHEATERS,......WHAT A WAY TO DO BUSINESS.....I WILL NEVER BUY ANYTHING FROM CHINA.....EVER EVER EVER AGAIN. I AM OUT MY MONEY SO I GUESS THAT IS HOW CHINA WORKS WITH CHEAP LABOR & IT SHOWS IN THE CRAP THE ARE SELLING!

THE RETURN DEPARTMENT IS NONE EXISTENT.....COULD NEVER NEVER GET ANY HELP ONLINE......THEY SAY I NEVER ORDERED ANYTHING......USING MY EMAIL NO SUCH ACCOUNT....THEY SHOULD BE REPORTED TO BBB HERE IN THE UNITED STATES.......WE HAVE NO RECOURSE.....ITS TOTALLY DISCOURAGING THAT A COUNTRY IS SO DEPENDANT ON CHEATING US HERE IN USA........