PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modlily
Zulily

Modlily and Zulily Overview

Total reviews
3109
984
Company responses
0
0
Issues resolved
7
4

Modlily was first mentioned on PissedConsumer on Feb 27, 2015 and since then this brand received 3109 reviews. It is 2125 reviews more than Zulily received since Dec 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Modlily customer support team and Zulily customer service.

Modlily and Zulily Consumer Ratings

Rank
613 out of 2294 in Footwear and Clothing category
300 out of 2294 in Footwear and Clothing category
Customer service
438 in category
201 in category
Website
521 in category
268 in category
Exchange, Refund and Cancellation Policy
405 in category
255 in category

According to consumer ratings and reviews, Zulily ranks 313 points higher in the Footwear and Clothing category than Modlily. People gave Modlily 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 520 points higher than the worst rated brand in this category. At the same time, Zulily was rated 1.8 stars for Customer service criterion in this category and it is 757 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Zulily has a higher rating than Modlily. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Modlily 1.1 stars and it is 58% greater than other in category. Zulily however was rated 1.5 stars and it is 73% greater than other in category.

Modlily and Zulily Rating Details

Customer service
1.1 (1439 reviews)
1.8 (364 reviews)
Reviewer's quote

...The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again..

Theresa B

I reached out to customer service and was told normal (even if they messed up) customer pays shipping but they would credit my account this time, also they refuse refunds to original payment so you get a store credit. So you are forces to buy something else from them and hope it is right, but dont...

PissedConsumer1714262
Website
1.7 (1326 reviews)
2.5 (369 reviews)
Reviewer's quote

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

Dianne E

I've been unable to access my account -not even to check on my current orders because when I go to the website directly or try to access it through emails from Zulily I keep getting an all-white page which says: "We are sorry...

Rhonda L
Exchange, Refund and Cancellation Policy
1.1 (1296 reviews)
1.5 (352 reviews)
Reviewer's quote

...Also, read the fine line on their return policy. You seem to have to pay for it..

Stephone

No return policy, products run WAY SMALLER than listed in size guide. Took 3 + weeks to get order and found that they were shipped from China !! I am SOOO disappointed in the clothes - I thought this was reputable company..

Dawn P

Modlily and Zulily Pros and Cons

Pros
  • That its cheap
  • Look of clothes on ad
  • Price
  • Variety of products
  • Website
  • How their website looked
Cons
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Long shipping time
  • Customer service
  • Exchange policy

Modlily and Zulily Most Positive Reviews

Top rated reviews
5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

Modlily and Zulily Most Critical Reviews

Lowest rated reviews
1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

Modlily and Zulily Latest Reviews

Recent published reviews

I ordered 1 top but paid twice. Once by master card which is right and then a mistake and by pay pal. How do I get my re...

Read all 3109 reviews
3.3

I've been unable to access my account -not even to check on my current orders because when I go to the website directly...

Read all 984 reviews

Modlily and Zulily Products and Services

Most reviewed product and services
  • Modlily Shipping Service (453 reviews)
  • Modlily Dress (432 reviews)
  • Modlily Swimsuit (341 reviews)
  • Zulily Shipping Service (124 reviews)
  • Zulily Clothing (108 reviews)
  • Zulily Dress (52 reviews)