PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zara and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zara
Modlily

Zara and Modlily Overview

Total reviews
353
3177
Company responses
0
0
Issues resolved
0
8

Zara and Modlily Consumer Ratings

Rank
514 out of 1964 in Footwear and Clothing category
678 out of 1964 in Footwear and Clothing category
Customer service
485 in category
467 in category
Exchange, Refund and Cancellation Policy
375 in category
436 in category
Product or Service Quality
408 in category
480 in category
Website
396 in category
540 in category

Zara and Modlily Rating Details

Customer service
1.1 (212 reviews)
1.1 (1457 reviews)
Reviewer's quote

Its been Months now and I want true customer service as well as justice . I have called and spoken with Several of your representatives about this Order that was Never delivered to me properly by your Third Party Delivery service CDL Last Mile . I Also Spoke with a Manager at the call center(...

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...Very poor customer service. I just want my money back..

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Exchange, Refund and Cancellation Policy
1.3 (202 reviews)
1.1 (1309 reviews)
Reviewer's quote

With the denim being defected on 2 occasions it is within my rights to ask for a full refund, for me to pick another product (Within Zara) as an alternative, only because there is an evident manufacturing defect on the product I have bought. I am absolutely disgusted because I am being offered an...

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...I would like a refund cause not sending back to China. Most your stuff I like but won't order again without a refund. Peggy Wahl..

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Product or Service Quality
1.6 (183 reviews)
1.3 (1125 reviews)
Reviewer's quote

Every time I shop at the Zara at the Annapolis Mall in Annapolis Maryland, customer service is in one word: Terrible! There's always a long line. Maybe 2 cash registers are open - if you're lucky! The sales people are not professional and need training in customer service. You should send a mystery...

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I recieved my dress but it is ripped and i can not find a # to reach customer service..

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Website
2.2 (170 reviews)
1.7 (1339 reviews)
Reviewer's quote

...com website. Order number 51663159820. The UPS tracking number 1Z0481XW0372662048...

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...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

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Zara and Modlily Pros and Cons

Pros
  • Affordable styles and designs
  • Look of the product but never received it
  • Styles
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Customer service
  • Serious lack of respect for us customers
  • Not caring about customer satisfaction
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Zara and Modlily Most Positive Reviews

Top rated reviews
5

My name is luis urena I make a purchase by internet last monday to the address above 173 flaherty way apt.6005 south...

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5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

This mail has nothing to do with store customer service. Rather, I’m filing for a complaint which i believe a brand like...

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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Zara and Modlily Most Critical Reviews

Lowest rated reviews
1

I was a loyal Zara customer for many years but recently received a skirt from an online purchase...a great deal at...

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1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

Bought 13 items came out to 406.00 I only received 12 items called customer care and they said they would call the...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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Zara and Modlily Latest Reviews

Recent published reviews
1.4

I recently returned a necklace to Zara, it was perfect and returned exactly as it was sent. They have sent it back to me...

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No votes

Swim suit never recieved Lou Ann Zevenbergen
3049 west donahue drive sioux falls, south dakota
57105 email zeven@sio.midco...

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4.2

I live in a complex with 52 apartments. If I hadnt received a text I would not have known my package was delivered. No...

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No votes

Not gonna return to China. Like a refund

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Zara and Modlily Products and Services

Most reviewed product and services
  • Zara Customer Care (102 reviews)
  • Zara Shipping Service (37 reviews)
  • Zara Clothing (14 reviews)
  • Modlily Shipping Service (457 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (347 reviews)