PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Zara as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modlily
Zara

Modlily and Zara Overview

Total reviews
3215
381
Company responses
0
0
Issues resolved
8
0

Modlily and Zara Consumer Ratings

Rank
700 out of 2008 in Footwear and Clothing category
534 out of 2008 in Footwear and Clothing category
Customer service
489 in category
509 in category
Website
560 in category
404 in category
Exchange, Refund and Cancellation Policy
457 in category
390 in category
Diversity of Products or Services
598 in category
393 in category

Modlily and Zara Rating Details

Customer service
1.1 (1464 reviews)
1.1 (221 reviews)
Reviewer's quote

Customer service is TERRIBLE!! They continue to blame either the shipper or USPS. When I ask for the shipper contact info they ask me to wait 1-3 days while they contact the shipper. I DO NOT believe anything they say, I regularly ship and receive internationally and even during Covid have not had...

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After contact customer service no less than 5 times, I was finally able to check out again but the discount code disappeared from my account when I was previously told that it would be re-added to my account. Called customer service just to be put on hold by the rudest woman I've ever talked to on...

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Website
1.7 (1344 reviews)
2.2 (174 reviews)
Reviewer's quote

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

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I placed two orders on ZARA website, my orders were being delivered by an unknown delivery company, and I never received them. It has been a week and my issue still stays unresolved. The worst customer service...

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Exchange, Refund and Cancellation Policy
1.1 (1317 reviews)
1.3 (211 reviews)
Reviewer's quote

...I never got the merchandise or a refund. Scam!..

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...In April I purchased several items for his birthday and had to make an exchange for larger sizes. I never received the exchanges! I have called daily with no resolution. They claim to have a photo of the delivery...

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Diversity of Products or Services
1.6 (1155 reviews)
2.3 (163 reviews)
Reviewer's quote

...Trying to return these two products but having issues with website. It does not keep me signed in, Finally got to the point of getting return labels but it will now allow me to save the labels so I can print them from another printer. Frustrating, to say the least...

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...This is what we get, while we loose jobs and quality products..

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Modlily and Zara Pros and Cons

Pros
  • That its cheap
  • Look of clothes on ad
  • Price
  • Affordable styles and designs
  • Nice clothing
  • Look of the product but never received it
Cons
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Customer service
  • Serious lack of respect for us customers
  • Not caring about customer satisfaction

Modlily and Zara Most Positive Reviews

Top rated reviews
5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

My name is luis urena I make a purchase by internet last monday to the address above 173 flaherty way apt.6005 south...

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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5

This mail has nothing to do with store customer service. Rather, I’m filing for a complaint which i believe a brand like...

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Modlily and Zara Most Critical Reviews

Lowest rated reviews
1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

I was a loyal Zara customer for many years but recently received a skirt from an online purchase...a great deal at...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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1

Bought 13 items came out to 406.00 I only received 12 items called customer care and they said they would call the...

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Modlily and Zara Latest Reviews

Recent published reviews
1

WARNING: DO NOT ORDER FROM THIS COMPANY! POOR CUSTOMER SERVICE, NO RESPONSE WITH INQUIRIES ON YOUR ITEM. I ORDERED A...

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No votes

I have a gift card and I'm 200% sure that I should have at least $100 in it but I checked online and it says 0 balance

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2

I place my order for a blouse on May 24th, it was received on 25th. payment was made thru pay pal before 27th. I have...

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1

#52136339282 this was my order number

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Modlily and Zara Products and Services

Most reviewed product and services
  • Modlily Shipping Service (459 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (350 reviews)
  • Zara Customer Care (104 reviews)
  • Zara Shipping Service (38 reviews)
  • Zara Clothing (14 reviews)