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Footwear and Clothing
  • 5 ISSUES RESOLVED
  • 2642 TOTAL REVIEWS
  • $53K CLAIMED LOSSES
  • $92 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Location
  • That its cheap 14
  • Look of clothes on ad 8
  • Photographs of the products 7
  • Price 6
  • Ease of searching through the site 5

Customers don't like

  • Customer service25
  • Product quality10
  • Delivery and service7
  • Customer service unresponsive7
  • Timeliness of delivery6
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Torrid

Footwear and Clothing
  • 6 ISSUES RESOLVED
  • 282 TOTAL REVIEWS
  • $19.3K CLAIMED LOSSES
  • $419 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Location
  • That the clothing comes in my size 5
  • Style 4
  • Stylish plus size fashion 2
  • Prices 2
  • Gothic-inspired clothing 2

Customers don't like

  • Customer service8
  • Quality4
  • Phone customer service attitudes4
  • Never received the item3
  • Shipping is expensive2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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