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Modlily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 2284 TOTAL REVIEWS
  • $38.9K CLAIMED LOSSES
  • $88 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Location
  • That its cheap 14
  • Photographs of the products 7
  • Ease of searching through the site 5
  • Look of clothes on ad 5
  • Price 4

Customers don't like

  • Customer service29
  • Delivery and service16
  • Product quality16
  • Have no way of contacting anyone for refund13
  • Poor customer service13
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Torrid

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 211 TOTAL REVIEWS
  • $16.8K CLAIMED LOSSES
  • $510 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Location
  • That the clothing comes in my size 4
  • Style 4
  • Edgy clothing 2
  • Prices 2
  • Gothic-inspired clothing 2

Customers don't like

  • Customer service11
  • Phone customer service attitudes6
  • Online customer service3
  • Several dates that were given to me was incorrect3
  • Quality3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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