PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Serengeti and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Serengeti
Modlily

Serengeti and Modlily Overview

Total reviews 243 3248
Company responses 0 0
Issues resolved 1 8

Serengeti and Modlily Consumer Ratings

Rank
526 out of 2184 in Footwear and Clothing category
778 out of 2184 in Footwear and Clothing category
Customer service
357 in category
515 in category
Website
388 in category
611 in category
Exchange, Refund and Cancellation Policy
361 in category
503 in category
Advertised vs Delivered
373 in category
480 in category

Serengeti and Modlily Rating Details

Customer service
1.4 (109 reviews)
1.1 (1473 reviews)
Reviewer's quote

One thing I can tell Serengeti - if you keep a transaction pending more than 48 hours the bank will automatically cancel it! AND THIS IS WHAT YOUR CUSTOMER SERVICE DID - KEPT THE TRANSACTION PENDING FOR MORE THAN 48 HOURS. You are very unprofessional - lying to your customers! I will never order...

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...Its been 8 weeks and Im not happy with the poor customer service..

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Website
2.3 (87 reviews)
1.7 (1351 reviews)
Reviewer's quote

..." There is never a response using their website, by the way. Fast forward to January, my credit card company shows a charge for the canceled item, then I receive the item. I was not about to pay the return fee, so I contacted them again via their website...

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...The only reason I got on this website was the Only way I got a response..

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Exchange, Refund and Cancellation Policy
1.5 (82 reviews)
1.1 (1323 reviews)
Reviewer's quote

...She wanted to exchange for one size smaller. We filled out the proper paperwork and sent it back via the USPS and got a tracking number. 4 weeks later we never heard back from them...

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...without any explanation, refund or communication. Please advise when I will receive product or REFUND. Peg Swartz..

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Advertised vs Delivered
1.6 (81 reviews)
1.2 (1063 reviews)
Reviewer's quote

When the items finally came, they were two inches shorter than the advertised length! Customer service was not concerned at all about keeping a new customer happy. I am not bothering to return these items, because I suspect that returning merchandise might be as difficult as getting it. At this...

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...The pathetic thing is that I ordered two more swimsuits that are supposed to be delivered today after a month long wait. I wonder what will be wrong with these..

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Serengeti and Modlily Pros and Cons

Pros
  • Cute clothes
  • Clothing offered and sizes available
  • Clothing is beautiful
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Customer service
  • Vip club cost and being signed up without knowledge
  • Lack of customer service
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Serengeti and Modlily Most Positive Reviews

Top rated reviews
5

I ordered a Laurel Birch purse with a cat motif last week. I called about it yesterday. I was told I would receive it...

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5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

I own 4 pair of your sunglasses. I love them. Recently two different pair of your glasses have developed spots or...

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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Serengeti and Modlily Most Critical Reviews

Lowest rated reviews
1

Even though "Customer Service" indicated they would refund the cost of shipping the item back, they never did. They...

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1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

Don't buy anything from Serengeti. It took 3 months to get earrings I ordered.
I never got any replies to my complaints...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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Serengeti and Modlily Latest Reviews

Recent published reviews
2.9

My mom ordered a pretty sweater (albeit a little on the pricey side) from this company and it was too big. She wanted...

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1

It took over 2 months to get my orderSarcastic
. The dress and blouse were at least 2 sizes smaller than the one I orde...

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1.8

I cannot give less than a 1 star, but that is what I think Serengeti deserves!!!! I placed 2 different orders both...

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1

Cannot get a answer not happy

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Serengeti and Modlily Products and Services

Most reviewed product and services
  • Serengeti Shipping Service (48 reviews)
  • Serengeti Vip Subscription (25 reviews)
  • Serengeti Clothing (18 reviews)
  • Modlily Shipping Service (461 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (352 reviews)