PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Rotita as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Modlily and Rotita Overview

Total reviews
Company responses
Issues resolved

Modlily was first mentioned on PissedConsumer on Feb 27, 2015 and since then this brand received 3108 reviews. It is 2553 reviews more than Rotita received since Jun 14, 2016.

Modlily and Rotita Consumer Ratings

613 out of 2293 in Footwear and Clothing category
482 out of 2293 in Footwear and Clothing category
Customer service
438 in category
372 in category
521 in category
496 in category
Exchange, Refund and Cancellation Policy
405 in category
383 in category

According to consumer ratings and reviews, Rotita ranks 131 points higher in the Footwear and Clothing category than Modlily. People gave Modlily 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 518 points higher than the worst rated brand in this category. At the same time, Rotita was rated 1.3 stars for Customer service criterion in this category and it is 584 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rotita has a higher rating than Modlily. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Modlily 1.1 stars and it is 58% greater than other in category. Rotita however was rated 1.1 stars and it is 60% greater than other in category.

Modlily and Rotita Rating Details

Customer service
1.1 (1439 reviews)
1.3 (169 reviews)
Reviewer's quote

...The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again..

Theresa B

Contacting Rotita is a convoluted mess, time-consuming, and the customer service is >very< poor. Arranging an exchange or refund is >very< difficult, involving taking pictures of what you received and emailing this company back and forth. If I EVER get my issues with this company resolved, I'll...

brenda h
1.7 (1326 reviews)
1.9 (154 reviews)
Reviewer's quote

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

Dianne E

Since there is no phone number to contact Rotita directly, all you can do is open a "Ticket" about your order on their website, which I have done several times, and still to this date I have not received a response from them. The USPS tracking numbers they provide do show as being Delivered on the...

Exchange, Refund and Cancellation Policy
1.1 (1296 reviews)
1.1 (156 reviews)
Reviewer's quote

...Also, read the fine line on their return policy. You seem to have to pay for it..


...No phone number to call and get a refund..

Mary B

Modlily and Rotita Pros and Cons

  • That its cheap
  • Look of clothes on ad
  • Price
  • Very unsatisfactory
  • Way the clothing looked online in photos
  • Clothes look nice
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Sizing not true to usa size not an actual fit
  • Inability to reach you to make a return
  • Inability to reach you

Modlily and Rotita Most Positive Reviews

Top rated reviews

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...


My order of 5/22/18 still has not cleared. Please try again. I want this dress for a reunion later in August. PLEASE...

Modlily and Rotita Most Critical Reviews

Lowest rated reviews

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...


I have unsubscribed 5 times and left messages to remove me from their mailing list. They say they have. Then 3 days...

Modlily and Rotita Latest Reviews

Recent published reviews

More and more emails, more and more adds on my computer. This makes me want to never deal with Modlilly ever again.

Read all 3108 reviews

They email you incessantly; doesnt stop even with request and escapes the spam filter.

Read all 555 reviews

Modlily and Rotita Products and Services

Most reviewed product and services
  • Modlily Shipping Service (453 reviews)
  • Modlily Dress (432 reviews)
  • Modlily Swimsuit (341 reviews)
  • Rotita Shipping Service (158 reviews)
  • Rotita Customer Care (148 reviews)
  • Rotita Account (14 reviews)