PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Rotita as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modlily
Rotita

Modlily and Rotita Overview

Total reviews
3211
648
Company responses
0
0
Issues resolved
8
0

Modlily and Rotita Consumer Ratings

Rank
690 out of 1990 in Footwear and Clothing category
547 out of 1990 in Footwear and Clothing category
Customer service
478 in category
391 in category
Website
551 in category
528 in category
Exchange, Refund and Cancellation Policy
449 in category
407 in category
Diversity of Products or Services
588 in category
510 in category

Modlily and Rotita Rating Details

Customer service
1.1 (1464 reviews)
1.3 (191 reviews)
Reviewer's quote

Customer service is TERRIBLE!! They continue to blame either the shipper or USPS. When I ask for the shipper contact info they ask me to wait 1-3 days while they contact the shipper. I DO NOT believe anything they say, I regularly ship and receive internationally and even during Covid have not had...

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...I contacted customer service and they said it would take a few more weeks because of the coronavirus. I got the package the next day. Apparently they have no way of tracking their packages..

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Website
1.7 (1343 reviews)
1.8 (174 reviews)
Reviewer's quote

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

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...The website keeps pushing back to the home page. This is very frustrating! I didn't think the quality of the clothes was very good from the first order. A lot of hanging strings and very different materials...

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Exchange, Refund and Cancellation Policy
1.1 (1317 reviews)
1.2 (175 reviews)
Reviewer's quote

...I never got the merchandise or a refund. Scam!..

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...This company does not issue refunds even when you follow a very cumbersome refund policy. They don't credit your account. Customer service is the worst, as they don't speak English...

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Diversity of Products or Services
1.6 (1155 reviews)
2 (143 reviews)
Reviewer's quote

...Trying to return these two products but having issues with website. It does not keep me signed in, Finally got to the point of getting return labels but it will now allow me to save the labels so I can print them from another printer. Frustrating, to say the least...

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...They have nice products at a reasonable price..

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Modlily and Rotita Pros and Cons

Pros
  • That its cheap
  • Look of clothes on ad
  • Price
  • Very unsatisfactory
  • Way the clothing looked online in photos
  • Clothes look nice
Cons
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Sizing not true to usa size not an actual fit
  • Poor customer service and delivery
  • Inability to reach you to make a return

Modlily and Rotita Most Positive Reviews

Top rated reviews
5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

My order of 5/22/18 still has not cleared. Please try again. I want this dress for a reunion later in August. PLEASE...

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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5

I just received one of the five items but it was the fourth one. Where are items 1 2 3 & 5. I was so excited when i saw...

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Modlily and Rotita Most Critical Reviews

Lowest rated reviews
1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

I have unsubscribed 5 times and left messages to remove me from their mailing list. They say they have. Then 3 days...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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1

I bought 3 bathing suits in all different sizes and none of them fit. I have been trying for 4 days now to get someone...

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Modlily and Rotita Latest Reviews

Recent published reviews
No votes

There is a message to contact customer service for designated shipping address before placing return. Also I don't under...

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No votes

I was checking out with pay pal and,as I understood the bathing suit was only 29.98 and,was charged 119.79 I refuse to...

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No votes

My name is Kathy Harris my telephone number is 317-525-6319 I order my merchandise on July 17th 2020 my address is 3913...

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No votes

800 number to order a swimsuit from

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Modlily and Rotita Products and Services

Most reviewed product and services
  • Modlily Shipping Service (459 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (350 reviews)
  • Rotita Shipping Service (160 reviews)
  • Rotita Customer Care (151 reviews)
  • Rotita Account (15 reviews)