PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Rotita as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modlily
Rotita

Modlily and Rotita Overview

Total reviews
3097
523
Company responses
0
0
Issues resolved
7
0

Modlily was first mentioned on PissedConsumer on Feb 27, 2015 and since then this brand received 3097 reviews. It is 2574 reviews more than Rotita received since Jun 14, 2016.

Modlily and Rotita Consumer Ratings

Rank
595 out of 2463 in Footwear and Clothing category
467 out of 2463 in Footwear and Clothing category
Customer service
429 in category
352 in category
Website
500 in category
475 in category
Exchange, Refund and Cancellation Policy
390 in category
365 in category

According to consumer ratings and reviews, Rotita ranks 128 points higher in the Footwear and Clothing category than Modlily. People gave Modlily 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 483 points higher than the worst rated brand in this category. At the same time, Rotita was rated 1.3 stars for Customer service criterion in this category and it is 560 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rotita has a higher rating than Modlily. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Modlily 1.1 stars and it is 57% greater than other in category. Rotita however was rated 1.2 stars and it is 60% greater than other in category.

Modlily and Rotita Rating Details

Customer service
1.1 (1437 reviews)
1.3 (159 reviews)
Reviewer's quote

...The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again..

Theresa B

Ordered 4 shirts on nov14th they shipped one. The other 3 was said to be dec 7th which is today. Even chating with them they are ignorant to your needs a chinese company scamming AmericansFacebook should be ashamed to let them advertise

Daivd
Website
1.7 (1325 reviews)
1.9 (144 reviews)
Reviewer's quote

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

Dianne E

...I immediately went to the website to start the return process which has several steps involved. The 1st step is logging in and creating a "ticket". Moot point...

Jayme J
Exchange, Refund and Cancellation Policy
1.1 (1293 reviews)
1.2 (145 reviews)
Reviewer's quote

asked for a exchange of size and NO HELP..

Ruth A

I just want to return a top i order but the return information is not clear to me about the ticket.

Sharon B

Modlily and Rotita Pros and Cons

Pros
  • That its cheap
  • Look of clothes on ad
  • Price
  • Very unsatisfactory
  • Way the clothing looked online in photos
  • Clothes look nice
Cons
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Inability to reach you to make a return
  • Sizing not true to usa size not an actual fit
  • Poor customer service and delivery

Modlily and Rotita Most Positive Reviews

Top rated reviews
5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

5

My order of 5/22/18 still has not cleared. Please try again. I want this dress for a reunion later in August. PLEASE...

Modlily and Rotita Most Critical Reviews

Lowest rated reviews
1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

1

I have unsubscribed 5 times and left messages to remove me from their mailing list. They say they have. Then 3 days...

Modlily and Rotita Latest Reviews

Recent published reviews

I placed and order and my bank refused. To pay because they thought someone else was using my credit card. I informed...

Read all 3097 reviews
1

Ordered 4 shirts on nov14th they shipped one. The other 3 was said to be dec 7th which is today. Even chating with them...

Read all 523 reviews

Modlily and Rotita Products and Services

Most reviewed product and services
  • Modlily Shipping Service (451 reviews)
  • Modlily Dress (432 reviews)
  • Modlily Swimsuit (340 reviews)
  • Rotita Customer Care (146 reviews)
  • Rotita Shipping Service (143 reviews)
  • Rotita Account (13 reviews)