PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Raffaello Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modlily
Raffaello Network

Modlily and Raffaello Network Overview

Total reviews
3097
27
Company responses
0
0
Issues resolved
7
0

Modlily was first mentioned on PissedConsumer on Feb 27, 2015 and since then this brand received 3097 reviews. It is 3070 reviews more than Raffaello Network received since Sep 18, 2008.

Modlily and Raffaello Network Consumer Ratings

Rank
595 out of 2473 in Footwear and Clothing category
537 out of 2473 in Footwear and Clothing category
Customer service
427 in category
303 in category
Website
499 in category
286 in category
Exchange, Refund and Cancellation Policy
390 in category
193 in category

According to consumer ratings and reviews, Raffaello Network ranks 58 points higher in the Footwear and Clothing category than Modlily. People gave Modlily 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 488 points higher than the worst rated brand in this category. At the same time, Raffaello Network was rated 1.4 stars for Customer service criterion in this category and it is 612 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Raffaello Network has a higher rating than Modlily. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Modlily 1.1 stars and it is 57% greater than other in category. Raffaello Network however was rated 1.7 stars and it is 79% greater than other in category.

Modlily and Raffaello Network Rating Details

Customer service
1.1 (1437 reviews)
1.4 (10 reviews)
Reviewer's quote

...The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again..

Theresa B

...I wrote to RAFFAELLO NETWORK customer service describing the problem. They answer the following: 1. Hogan does not accept any responsability...

Elisabetta G
Website
1.7 (1325 reviews)
2.4 (7 reviews)
Reviewer's quote

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

Dianne E

...when I checked the price on their website again, the price had gone up from when I purchased to AUD$858. When I went back to them again with this they still tried to charge me so much more. Horrible experience, now waiting for the amount to hopefully be returned to my card..

PissedConsumer895030
Exchange, Refund and Cancellation Policy
1.1 (1293 reviews)
1.7 (7 reviews)
Reviewer's quote

asked for a exchange of size and NO HELP..

Ruth A

...By now there's no refund and the other Stella McCartney shoes are still not shipped at all. The customer service is always off-line and no one replied my email. Very terrible shopping experience!! Still Waiting!! ..

Loraine

Modlily and Raffaello Network Pros and Cons

Pros
  • That its cheap
  • Look of clothes on ad
  • Price
  • On line
  • Wrong delivery
Cons
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Insulted me with allegations of imaging the problem
  • Wrong delivery
  • No complaint procedures

Modlily and Raffaello Network Most Positive Reviews

Top rated reviews
5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

4.3

Order confirmed immediately, contacted again in a very reasonable timeframe to let me know that the item was no longer...

Modlily and Raffaello Network Most Critical Reviews

Lowest rated reviews
1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

1

I purchased a pair of shoes online with this company for $699 AUD + $16.12 shipping. I requested a receipt to confirm...

Modlily and Raffaello Network Latest Reviews

Recent published reviews

I placed and order and my bank refused. To pay because they thought someone else was using my credit card. I informed...

Read all 3097 reviews
1

"Reply from Raffaello Network
Hello Elisabetta,
we are sorry for what happened but the agent told you the truth: we did co...

Read all 27 reviews

Modlily and Raffaello Network Products and Services

Most reviewed product and services
  • Modlily Shipping Service (451 reviews)
  • Modlily Dress (432 reviews)
  • Modlily Swimsuit (340 reviews)