PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rack Room Shoes and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rack Room Shoes
Modlily

Rack Room Shoes and Modlily Overview

Total reviews 165 3744
Company responses 0 0
Issues resolved 1 19

Rack Room Shoes and Modlily Consumer Ratings

Rank
875 out of 4768 in Footwear and Clothing category
1373 out of 4768 in Footwear and Clothing category
Customer service
896 in category
1156 in category
Product or Service Quality
950 in category
1252 in category
Discounts and Special Offers
722 in category
1074 in category
Location
482 in category
1166 in category

Rack Room Shoes and Modlily Rating Details

Customer service
1.4
(75 reviews)
1.1
(1628 reviews)
Reviewer's quote

Dear Off Roadway Shoes Customer Service, I am writing to express my disappointment with the customer service I received at your Seven Corners location today March 2nd, 2024. I visited the store with my husband and two young children (ages 3 and 5) and a baby to browse for shoes. While we were...

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...Customer service will provide help if you give them credit card information and allow them to charge you $1. 00 or $46. 00per year to talk with someone for return info...

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Product or Service Quality
1.8
(73 reviews)
1.3
(1283 reviews)
Reviewer's quote

...customer service stinks !!!..

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MY PRODUCT WAS PAID FOR BUT NEVER RECEIVED TGE MERCHABDISE. Very poor sketch delivery. do no recommend this company..

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Discounts and Special Offers
2.2
(68 reviews)
1.7
(1284 reviews)
Reviewer's quote

Went to the store to pick up my order, got there 5 minutes before the store closed.. Door was locked and employee refused to let me in and get my order. If the store hours are until 7pm, I should be allowed to pick up an order at 6:55pm. I work all day.

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...They are fast at making refund offers. They will not take responsibility for their error..

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Location
2.6
(66 reviews)
1.2
(1275 reviews)
Reviewer's quote

Two days before Christmas i was shopping at your location in prattville alabama. i live in selma alabama about 45 miles from the store..

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...Tracking number says its still at same location. Poor customer service..

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Rack Room Shoes and Modlily Pros and Cons

Pros
  • Shoes
  • Selection of shoes
  • Nice shoes
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Customer service
  • Customer care online is awful - product delivery is awful
  • Store manager
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Rack Room Shoes and Modlily Most Positive Reviews

Top rated reviews
5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

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5

I got notice that February 2ed you received my payment of $58.94
2-tops and 1-ankle bracelet.
Yesterday March 1st I receiv...

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5

Ordered on May 2nd 2020 received my order on May 6th 2020 ! Super fast shipping, and they were the right size and where...

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5

Both items ordered from modlily.com were garbage. Item 1 arrived dirty with spot you can see clearly through packaging....

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Rack Room Shoes and Modlily Most Critical Reviews

Lowest rated reviews
1

I tried to return a pair of shoes that I bought a few days ago. I wore them for the first time and the back hurt my...

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1

I bought 2 suits the same size. One fit and the other was gigantic - obviously mis-sized. They refused to let me return...

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1

Went to the store to pick up my order, got there 5 minutes before the store closed.. Door was locked and employee...

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1

I ordered several bathing suits 2 weeks before a trip. I picked items that were all listed as "Ships within 24 hours"...

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Rack Room Shoes and Modlily Latest Reviews

Recent published reviews
1

Dear Off Roadway Shoes Customer Service,
I am writing to express my disappointment with the customer service I received a...

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No votes

The *** I brought which I love are pilling Is this a complaint you have heard before .do you exchange? Area all your...

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2.3

received shoes with security tab on them, kid cant wear them that way and agent said that would never happen till they...

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No votes

I don't know how to track my order. It's payed for online and has been processed but haven't received my tanking from...

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