PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rack Room Shoes and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rack Room Shoes
Modlily

Rack Room Shoes and Modlily Overview

Total reviews
80
3109
Company responses
0
0
Issues resolved
0
7

Modlily was first mentioned on PissedConsumer on Feb 27, 2015 and since then this brand received 3109 reviews. It is 3029 reviews more than Rack Room Shoes received since Jul 27, 2012.

Rack Room Shoes and Modlily Consumer Ratings

Rank
306 out of 2297 in Footwear and Clothing category
617 out of 2297 in Footwear and Clothing category
Staff
239 in category
430 in category
Customer service
269 in category
442 in category
Location
133 in category
401 in category

According to consumer ratings and reviews, Rack Room Shoes ranks 311 points higher in the Footwear and Clothing category than Modlily. People gave Rack Room Shoes 1.7 stars for Staff criterion in Footwear and Clothing category and it is 627 points higher than the worst rated brand in this category. At the same time, Modlily was rated 1.1 stars for Staff criterion in this category and it is 436 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Rack Room Shoes has a higher rating than Modlily. Regarding Location criterion, consumers gave Rack Room Shoes 2.8 stars and it is 85% greater than other in category. Modlily however was rated 1.1 stars and it is 54% greater than other in category.

Rack Room Shoes and Modlily Rating Details

Staff
1.7 (37 reviews)
1.1 (1078 reviews)
Reviewer's quote

...If they could hit their staff, they would...

PissedConsumer841006

...This is your Incident ID:T7841333183, Our customer support staff will reply you as soon as possible. " I had neveer heard from them again. That was over 4 months ago and still have not received word or credit...

Jeanne
Customer service
1.5 (36 reviews)
1.1 (1439 reviews)
Reviewer's quote

the shoes here are amazing! i bought a pair of adidas from here at a great and affordable price! they fit perfectly and their customer service is really helpful too. come see rack room shoes now! :y:..

destiny m

...The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again..

Theresa B
Location
2.8 (36 reviews)
1.1 (1132 reviews)
Reviewer's quote

...Wow how rude and disrespectful!! I will not shop at this location again..

PissedConsumer818580

The tracking number for the items does not work when I attempt to track the items location nor has Modlily offered to assist me in locating the items. Modlily has not responded concerning the location of the items nor have they refunded my money. I would advise anyone who may be considering...

PissedConsumer980130

Rack Room Shoes and Modlily Pros and Cons

Pros
  • Shoes
  • Selection of shoes
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Customer service
  • Store manager
  • Customer care online is awful - product delivery is awful
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Rack Room Shoes and Modlily Most Positive Reviews

Top rated reviews
5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

Rack Room Shoes and Modlily Most Critical Reviews

Lowest rated reviews
1

Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care...

1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

Rack Room Shoes and Modlily Latest Reviews

Recent published reviews
2.4

They offer a promotion of buy one get one half off. I ordered matching shoes for me and my daughter for Christmas (size...

Read all 80 reviews

I ordered 1 top but paid twice. Once by master card which is right and then a mistake and by pay pal. How do I get my re...

Read all 3109 reviews

Rack Room Shoes and Modlily Products and Services

Most reviewed product and services
  • Rack Room Shoes Customer Care (22 reviews)
  • Rack Room Shoes Manager (13 reviews)
  • Rack Room Shoes Website (4 reviews)
  • Modlily Shipping Service (453 reviews)
  • Modlily Dress (432 reviews)
  • Modlily Swimsuit (341 reviews)