PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Rack Room Shoes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modlily
Rack Room Shoes

Modlily and Rack Room Shoes Overview

Total reviews
3097
79
Company responses
0
0
Issues resolved
7
0

Modlily was first mentioned on PissedConsumer on Feb 27, 2015 and since then this brand received 3097 reviews. It is 3018 reviews more than Rack Room Shoes received since Jul 27, 2012.

Modlily and Rack Room Shoes Consumer Ratings

Rank
595 out of 2471 in Footwear and Clothing category
298 out of 2471 in Footwear and Clothing category
Customer service
427 in category
256 in category
Website
499 in category
363 in category
Exchange, Refund and Cancellation Policy
390 in category
224 in category

According to consumer ratings and reviews, Rack Room Shoes ranks 297 points higher in the Footwear and Clothing category than Modlily. People gave Modlily 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 485 points higher than the worst rated brand in this category. At the same time, Rack Room Shoes was rated 1.5 stars for Customer service criterion in this category and it is 656 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rack Room Shoes has a higher rating than Modlily. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Modlily 1.1 stars and it is 57% greater than other in category. Rack Room Shoes however was rated 1.6 stars and it is 75% greater than other in category.

Modlily and Rack Room Shoes Rating Details

Customer service
1.1 (1437 reviews)
1.5 (36 reviews)
Reviewer's quote

...The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again..

Theresa B

the shoes here are amazing! i bought a pair of adidas from here at a great and affordable price! they fit perfectly and their customer service is really helpful too. come see rack room shoes now! :y:..

destiny m
Website
1.7 (1325 reviews)
2.2 (32 reviews)
Reviewer's quote

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

Dianne E

I ordered a girls size 5M and Rack room sent me a toddler shoe size 4C

PissedConsumer1723583
Exchange, Refund and Cancellation Policy
1.1 (1293 reviews)
1.6 (33 reviews)
Reviewer's quote

asked for a exchange of size and NO HELP..

Ruth A

...Return was easy & online phone representative helped me reorder the correct size honoring the price I had previously paid because it was just an exchange. Thank you Rackroom Shoes. I am a happy customer!!..

Kely

Modlily and Rack Room Shoes Pros and Cons

Pros
  • That its cheap
  • Look of clothes on ad
  • Price
  • Shoes
  • Selection of shoes
Cons
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Customer service
  • Store manager
  • Customer care online is awful - product delivery is awful

Modlily and Rack Room Shoes Most Positive Reviews

Top rated reviews
5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

Modlily and Rack Room Shoes Most Critical Reviews

Lowest rated reviews
1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

1

Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care...

Modlily and Rack Room Shoes Latest Reviews

Recent published reviews

I placed and order and my bank refused. To pay because they thought someone else was using my credit card. I informed...

Read all 3097 reviews
4.1

I ordered a girls size 5M and Rack room sent me a toddler shoe size 4C

Read all 79 reviews

Modlily and Rack Room Shoes Products and Services

Most reviewed product and services
  • Modlily Shipping Service (451 reviews)
  • Modlily Dress (432 reviews)
  • Modlily Swimsuit (340 reviews)
  • Rack Room Shoes Customer Care (22 reviews)
  • Rack Room Shoes Manager (13 reviews)
  • Rack Room Shoes Website (4 reviews)