PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Rack Room Shoes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modlily
Rack Room Shoes

Modlily and Rack Room Shoes Overview

Total reviews 3239 93
Company responses 0 0
Issues resolved 8 0

Modlily and Rack Room Shoes Consumer Ratings

Rank
740 out of 2094 in Footwear and Clothing category
387 out of 2094 in Footwear and Clothing category
Customer service
506 in category
274 in category
Website
589 in category
416 in category
Exchange, Refund and Cancellation Policy
485 in category
265 in category
Diversity of Products or Services
620 in category
355 in category

Modlily and Rack Room Shoes Rating Details

Customer service
1.1 (1471 reviews)
1.6 (41 reviews)
Reviewer's quote

...Its been 8 weeks and Im not happy with the poor customer service..

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...not order from these people they are the worse I wish I would have read the reviews before ordering I was blinded by the sale DO NOT ORDER FROM THIS COMPANY customer service...

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Website
1.7 (1350 reviews)
2.2 (38 reviews)
Reviewer's quote

...The only reason I got on this website was the Only way I got a response..

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Online order confusion from pickup store

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Exchange, Refund and Cancellation Policy
1.1 (1323 reviews)
1.7 (38 reviews)
Reviewer's quote

...without any explanation, refund or communication. Please advise when I will receive product or REFUND. Peg Swartz..

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While Rack Room Shoes has great pricing, their online return policy leaves something to be desired in the modern marketplace. In a day and age when return shipping at no charge is offered by many clothing and shoe companies on the internet, you will have to pay return shipping out of your own...

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Diversity of Products or Services
1.6 (1160 reviews)
2.5 (37 reviews)
Reviewer's quote

...Trying to return these two products but having issues with website. It does not keep me signed in, Finally got to the point of getting return labels but it will now allow me to save the labels so I can print them from another printer. Frustrating, to say the least...

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...All the employees not doing customer services. They dont greet. BAD CUSTOMER SERVICE HERE..

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Modlily and Rack Room Shoes Pros and Cons

Pros
  • That its cheap
  • Look of clothes on ad
  • Price
  • Selection of shoes
  • Shoes
  • Se resbalan
Cons
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Customer service
  • Customer care online is awful - product delivery is awful
  • Store manager

Modlily and Rack Room Shoes Most Positive Reviews

Top rated reviews
5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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5

Ordered on May 2nd 2020 received my order on May 6th 2020 ! Super fast shipping, and they were the right size and where...

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Modlily and Rack Room Shoes Most Critical Reviews

Lowest rated reviews
1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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1

This company still practices slavery in San Antonio, Texas. If they could hit their staff, they would...If you are black...

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Modlily and Rack Room Shoes Latest Reviews

Recent published reviews
No votes

I ordered 3 tops and I am not satisfied with them. I need a return label so that I can return them. My name is Theresa...

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1.6

Online order confusion from pickup store

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1

I ordered a tankini swimsuit in late June, 2020. My debit card was charged $35.09 on June 29, 2020. As of today, August...

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1

I ordered and paid 34.20 for complete series of victorious and today dvds come in there's 6 white dvds not even legit...

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Modlily and Rack Room Shoes Products and Services

Most reviewed product and services
  • Modlily Shipping Service (461 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (352 reviews)
  • Rack Room Shoes Customer Care (23 reviews)
  • Rack Room Shoes Manager (13 reviews)
  • Rack Room Shoes Shipping Service (4 reviews)