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Footwear and Clothing
  • 5 ISSUES RESOLVED
  • 2609 TOTAL REVIEWS
  • $52.2K CLAIMED LOSSES
  • $92 AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Location
Discounts and Special Offers
  • That its cheap 14
  • Look of clothes on ad 8
  • Photographs of the products 7
  • Price 6
  • Ease of searching through the site 5

Customers don't like

  • Customer service25
  • Product quality10
  • Delivery and service7
  • Customer service unresponsive7
  • Timeliness of delivery6
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Rack Room Shoes

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 32 TOTAL REVIEWS
  • $4.7K CLAIMED LOSSES
  • $947 AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Location
Discounts and Special Offers
  • Shoes 1

Customers don't like

  • Store manager1
  • Return and exchange policy1
  • Merchandise cred cr you the compa the money wit no shoes1
  • Employees very rude1
  • Customer care online is awful - product delivery is awful1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Port Isabel, Texas, United States #1329246

They both suck , so its hard to compare.But our trip to the store was awful.

Employee followed us around and stood there and watched us the whole time like we were going to steal something.

My wife needed help but was to insulted to ask so we just purchased what she needed and left without ever being asked if we needed anything are greeted period.Not going back even if the shoes are free.

Anonymous
to John H Port Isabel, Texas, United States #1329248

Th as was at the rack room in BROWNSVILLE TX.