PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modlily and Rack Room Shoes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modlily
Rack Room Shoes

Modlily and Rack Room Shoes Overview

Total reviews
3183
91
Company responses
0
0
Issues resolved
8
0

Modlily and Rack Room Shoes Consumer Ratings

Rank
683 out of 1972 in Footwear and Clothing category
353 out of 1972 in Footwear and Clothing category
Customer service
480 in category
282 in category
Website
548 in category
389 in category
Exchange, Refund and Cancellation Policy
446 in category
248 in category
Diversity of Products or Services
579 in category
311 in category

Modlily and Rack Room Shoes Rating Details

Customer service
1.1 (1459 reviews)
1.6 (40 reviews)
Reviewer's quote

...Very poor customer service. I just want my money back..

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...not order from these people they are the worse I wish I would have read the reviews before ordering I was blinded by the sale DO NOT ORDER FROM THIS COMPANY customer service...

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Website
1.7 (1340 reviews)
2.2 (37 reviews)
Reviewer's quote

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

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I came to the store to pick up 4 pair of shoes I asked the associate to put at the counter earlier that day. I had an emergency with my older neighbor without family. So I made it there at 6:56pm. I approach the door and the manager ran to the door opened it and said we closing at 7. I said its not...

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Exchange, Refund and Cancellation Policy
1.1 (1311 reviews)
1.7 (37 reviews)
Reviewer's quote

...I would like a refund cause not sending back to China. Most your stuff I like but won't order again without a refund. Peggy Wahl..

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While Rack Room Shoes has great pricing, their online return policy leaves something to be desired in the modern marketplace. In a day and age when return shipping at no charge is offered by many clothing and shoe companies on the internet, you will have to pay return shipping out of your own...

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Diversity of Products or Services
1.6 (1153 reviews)
2.5 (35 reviews)
Reviewer's quote

...Trying to return these two products but having issues with website. It does not keep me signed in, Finally got to the point of getting return labels but it will now allow me to save the labels so I can print them from another printer. Frustrating, to say the least...

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...All the employees not doing customer services. They dont greet. BAD CUSTOMER SERVICE HERE..

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Modlily and Rack Room Shoes Pros and Cons

Pros
  • That its cheap
  • Look of clothes on ad
  • Price
  • Selection of shoes
  • Shoes
  • Se resbalan
Cons
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund
  • Customer service
  • Customer care online is awful - product delivery is awful
  • Store manager

Modlily and Rack Room Shoes Most Positive Reviews

Top rated reviews
5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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5

Ordered on May 2nd 2020 received my order on May 6th 2020 ! Super fast shipping, and they were the right size and where...

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Modlily and Rack Room Shoes Most Critical Reviews

Lowest rated reviews
1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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1

This company still practices slavery in San Antonio, Texas. If they could hit their staff, they would...If you are black...

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Modlily and Rack Room Shoes Latest Reviews

Recent published reviews
No votes

Hi my name is cherelle Hamilton and I order some clothes trying to see when they come back,

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No votes

**NOTHING AS OF TODAY. (5/24/20)...NO RETURN SHIPPING LABEL/CREDIT.

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No votes

I placed a order it was to come between May 14 to the 18 .I check with Fedex three different times but all three times...

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1

I came to the store to pick up 4 pair of shoes I asked the associate to put at the counter earlier that day. I had an...

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Modlily and Rack Room Shoes Products and Services

Most reviewed product and services
  • Modlily Shipping Service (457 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (349 reviews)
  • Rack Room Shoes Customer Care (23 reviews)
  • Rack Room Shoes Manager (13 reviews)
  • Rack Room Shoes Website (5 reviews)