PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ninacloak and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ninacloak
Modlily

Ninacloak and Modlily Overview

Total reviews
383
3214
Company responses
0
0
Issues resolved
0
8

Ninacloak and Modlily Consumer Ratings

Rank
723 out of 1996 in Footwear and Clothing category
693 out of 1996 in Footwear and Clothing category
Customer service
500 in category
488 in category
Delivery Service
502 in category
438 in category
Website
606 in category
559 in category
Product or Service Quality
525 in category
500 in category

Ninacloak and Modlily Rating Details

Customer service
1.1 (156 reviews)
1.1 (1464 reviews)
Reviewer's quote

...Filled out two customer service tickets on their website and have not received a response. My credit card has been charged. I am filing a complaint with the FTC and ecommerce...

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Customer service is TERRIBLE!! They continue to blame either the shipper or USPS. When I ask for the shipper contact info they ask me to wait 1-3 days while they contact the shipper. I DO NOT believe anything they say, I regularly ship and receive internationally and even during Covid have not had...

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Delivery Service
1.1 (148 reviews)
1.4 (1123 reviews)
Reviewer's quote

...I tried to send you a request for help via your "Contact us" service. Again NO service!!!!! So, this is my last contact to you. Can you help me with an order??? If not, please unsubscribe me from your website...

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...Of course there is no one to talk to since they do not have phone service. The pathetic thing is that I ordered two more swimsuits that are supposed to be delivered today after a month long wait. I wonder what will be wrong with these..

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Website
1.5 (137 reviews)
1.7 (1343 reviews)
Reviewer's quote

My order took a month to get here, website said typically 5 business days. I missed 3 birthday presents waiting for items that are all too small, not sure where their patterns are made but even my extra small sister couldn't fit in a SMALL. The only thing that fit was a pair of earrings, everything...

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...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

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Product or Service Quality
1.2 (133 reviews)
1.3 (1132 reviews)
Reviewer's quote

...Quality of the clothing was terrible, not like the pictures. It took long time to get items. It is a scam...

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I ordered a product on May 7 it is now 20 days later and I have yet to see my product when tracking the shipment it updates just in a different city in Illinois and it always says awaiting USPS facility after contacting the post office giving them the tracking information they informed me that this...

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Ninacloak and Modlily Pros and Cons

Pros
  • No pros
  • No idea as of yet
  • Cheap
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Very slow shipping and poor customer services
  • I didnt receive my merchandise
  • Very poor customer services
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Ninacloak and Modlily Most Positive Reviews

Top rated reviews
5

Quiero comprar varios artículos y recibir ofertas pero no encuentro cómo registrarme

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5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

It' been a month and you took my money, but I don't have my merchandise $76.16 has been taken out of my account.

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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Ninacloak and Modlily Most Critical Reviews

Lowest rated reviews
1

I ordered 5 items from them in April 2019. I am still trying to get my refund back from them. There is no working...

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1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

Poor customer service there is no way to contact them. Their email address returns as undeliverable want to try to...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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Ninacloak and Modlily Latest Reviews

Recent published reviews
1.3

Took over 6 weeks to receive and when 2 out of the 3 items came they were so small and poor quality I put them...

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2

I place my order for a blouse on May 24th, it was received on 25th. payment was made thru pay pal before 27th. I have...

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1

Non receipt of order on 6/1

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No votes

Ordered a bathing suit May 30th and 6 weeks later no package. I checked shipping status and still says it is in...

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Ninacloak and Modlily Products and Services

Most reviewed product and services
  • Ninacloak Shipping Service (33 reviews)
  • Ninacloak Customer Care (22 reviews)
  • Ninacloak Website (9 reviews)
  • Modlily Shipping Service (459 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (350 reviews)