PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mixbook and Snapfish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mixbook
Snapfish

Mixbook and Snapfish Overview

Total reviews
76
251
Company responses
0
0
Issues resolved
1
2

Mixbook and Snapfish Consumer Ratings

Rank
21 out of 290 in Photography category
39 out of 290 in Photography category
Customer service
18 in category
33 in category
Product or Service Quality
20 in category
29 in category
Discounts and Special Offers
10 in category
18 in category
Website
16 in category
45 in category

Mixbook and Snapfish Rating Details

Customer service
2 (23 reviews)
1.2 (106 reviews)
Reviewer's quote

This company sucks- no delivery, Customer service is non-existent & I’m Phillipines!! TRUST ME. DO NOT WASTE YOUR MONEY!! They are the WORST EVER Of any company I’ve ever dealt with IN MY LIFE!..

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...Very unhappy with customer service. It has been 6 weeks and still do not have pictures!!!..

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Product or Service Quality
2.4 (21 reviews)
1.7 (90 reviews)
Reviewer's quote

Hello I just received 2 Mixbooks I ordered and the printing/color quality of multiple pages, including cover, is poor despite having provided all high resolution images. Please return my phone call as soon as possible: 203 505 7679..

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I cant glue them or use a nail so what good is their product. I was told many many complaints (after mine fell off wall) about this issue yet site information didnt reflect this and websites stayed the same. I dont want credit to a company that doesnt produce what they advertise, and then not do...

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Discounts and Special Offers
2.8 (19 reviews)
2.1 (52 reviews)
Reviewer's quote

...She told me that they are unable to extend any other offers to me. I feel I was purposely given false information several times to appease me & pass me onto the next person. ..

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...multiple discounts could not be applied to the same photos but presumably could be used on non-discounted items in the same order. I read the small print). There was also an offer for free shipping for orders over $29...

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Website
2.8 (17 reviews)
1.5 (109 reviews)
Reviewer's quote

I ordered without my 40% discount. The rep was able to credit my account in the amount of the discount. I also requested expedited shipment by June 6.

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...well why isn't that listed on website. ????..

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Mixbook and Snapfish Pros and Cons

Pros
  • Ease of use of the website and ability to upload photos
  • Interior of the final project
  • Old classic site your pictures were never lost on old site
  • Old site much better
  • Classic snapfish
Cons
  • I think i explained this all ready
  • Not getting my order on time
  • Was lied to by several customer service reps
  • Customer service
  • Very poor hard to contact
  • As per complaint

Mixbook and Snapfish Most Positive Reviews

Top rated reviews
5

I was hesitant at first to order from this company because I had never heard of them. However, I found them to be much c...

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5

Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...

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5

Lovely told me to go to page tools. Great!

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3.9

I will admit I am not technically savvy. I have no interest in becoming so. In the past I could simply upload...

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Mixbook and Snapfish Most Critical Reviews

Lowest rated reviews
1

As you enter their site you are able to enter a discount code, however if that code has expired before completion of...

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1

I have spent three days trying to put a memory book together, the customer services men both on the live chat and the te...

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1

Do not order for Christmas. I ordered from them for Christmas and they shipped it USPS. Why???? I don't know. There is...

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1

Ordered photo mugs. Quality is dreadful. Offered to refund me and asked for my card details then took more money from...

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Mixbook and Snapfish Latest Reviews

Recent published reviews
No votes

My book printed much darken than the images that I uploaded. I had a printed a book of my artwork with you before and...

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No votes

Ordered on June 3 and est delivery on June 15, still the delivery havent reached yet. Poor service.

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5

I ordered without my 40% discount. The rep was able to credit my account in the amount of the discount. I also...

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2.2

I ordered 14 photo tiles and now snap fish is telling me they will refund me 13.18 cents.
I cant glue them or use a nail...

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Mixbook and Snapfish Products and Services

Most reviewed product and services
  • Mixbook Photo Book (22 reviews)
  • Mixbook Customer Care (10 reviews)
  • Mixbook Shipping Service (3 reviews)
  • Snapfish Website (55 reviews)
  • Snapfish Cloud Storage (25 reviews)
  • Snapfish Customer Care (19 reviews)