PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Mixbook as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shutterfly
Mixbook

Shutterfly and Mixbook Overview

Total reviews
458
76
Company responses
0
0
Issues resolved
3
1

Shutterfly and Mixbook Consumer Ratings

Rank
19 out of 184 in Printing category
21 out of 292 in Photography category
Customer service
12 in category
18 in category
Website
21 in category
16 in category
Product or Service Quality
13 in category
20 in category
Diversity of Products or Services
8 in category
14 in category

Shutterfly and Mixbook Rating Details

Customer service
1.5 (191 reviews)
2 (23 reviews)
Reviewer's quote

Customer service was VERY helpful, courteous and knowledgeable. We talked through my options and I decided to keep what I ordered..

Read full review

This company sucks- no delivery, Customer service is non-existent & I’m Phillipines!! TRUST ME. DO NOT WASTE YOUR MONEY!! They are the WORST EVER Of any company I’ve ever dealt with IN MY LIFE!..

Read full review
Website
2.1 (183 reviews)
2.8 (17 reviews)
Reviewer's quote

The website has always had problems with crashing but now I am unable to access my photos from any browser when using my IPAD. I need to use the website because it is the only way to move photos between albums. Contacted company...

Read full review

I ordered without my 40% discount. The rep was able to credit my account in the amount of the discount. I also requested expedited shipment by June 6.

Read full review
Product or Service Quality
2.1 (169 reviews)
2.4 (21 reviews)
Reviewer's quote

I received my photo book that was customized using your new service. Unfortunately when we opened it to our surprise pictures we are not focused evenly and multiple times peoples heads were cut off or covered by graphics. My impression was that an actual employee was creating this book and not a...

Read full review

Hello I just received 2 Mixbooks I ordered and the printing/color quality of multiple pages, including cover, is poor despite having provided all high resolution images. Please return my phone call as soon as possible: 203 505 7679..

Read full review
Diversity of Products or Services
3.1 (150 reviews)
2.9 (15 reviews)
Reviewer's quote

I have used Shutterfly for years bea=cause I love their products. In the last couple of years, I have had a number of problems (late orders, damaged packaging, etc) which are usually rectified. Recently, my frustration has extended all the way back to the very beginning of my projects - uploading...

Read full review

My book was reprinted and corrections weren’t made.Due to the fact that shipping was charged on a purchase over $100, I will be using a different company.

Read full review

Shutterfly and Mixbook Pros and Cons

Pros
  • Convenience of photo organization
  • Ease of use
  • Way it used to be
  • Ease of use of the website and ability to upload photos
  • Interior of the final project
Cons
  • Customer service
  • Unresponsive customer service
  • Ease of site use
  • I think i explained this all ready
  • Not getting my order on time
  • Was lied to by several customer service reps

Shutterfly and Mixbook Most Positive Reviews

Top rated reviews
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

Read full review
5

I was hesitant at first to order from this company because I had never heard of them. However, I found them to be much c...

Read full review
5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

Read full review
5

Lovely told me to go to page tools. Great!

Read full review

Shutterfly and Mixbook Most Critical Reviews

Lowest rated reviews
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

Read full review
1

As you enter their site you are able to enter a discount code, however if that code has expired before completion of...

Read full review
1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

Read full review
1

Do not order for Christmas. I ordered from them for Christmas and they shipped it USPS. Why???? I don't know. There is...

Read full review

Shutterfly and Mixbook Latest Reviews

Recent published reviews
No votes

I hit checkout and I get a message that says later or try again
I really need to check out to get my offers

Read full review
No votes

My book printed much darken than the images that I uploaded. I had a printed a book of my artwork with you before and...

Read full review
5

Unable to put in promotion code

Read full review
5

I ordered without my 40% discount. The rep was able to credit my account in the amount of the discount. I also...

Read full review

Shutterfly and Mixbook Products and Services

Most reviewed product and services
  • Shutterfly Shipping Service (74 reviews)
  • Shutterfly Website (59 reviews)
  • Shutterfly Customer Care (30 reviews)
  • Mixbook Photo Book (22 reviews)
  • Mixbook Customer Care (10 reviews)
  • Mixbook Shipping Service (3 reviews)