PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Mixbook as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shutterfly
Mixbook

Shutterfly and Mixbook Overview

Total reviews 479 66
Company responses 0 0
Issues resolved 3 1

Shutterfly and Mixbook Consumer Ratings

Rank
20 out of 194 in Printing category
21 out of 292 in Photography category
Customer service
14 in category
13 in category
Website
21 in category
16 in category
Product or Service Quality
13 in category
20 in category
Diversity of Products or Services
13 in category
15 in category

Shutterfly and Mixbook Rating Details

Customer service
1.6 (200 reviews)
2 (21 reviews)
Reviewer's quote

...When I contacted customer service, all they could say was they could "resubmit" my order and place "expedited" shipping as my preferred shipping. That's even slower than I originally paid for! And I would be waiting for it to be made all over again!..

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This company sucks- no delivery, Customer service is non-existent & I’m Phillipines!! TRUST ME. DO NOT WASTE YOUR MONEY!! They are the WORST EVER Of any company I’ve ever dealt with IN MY LIFE!..

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Website
2.2 (192 reviews)
2.7 (18 reviews)
Reviewer's quote

...coupon said 50% off of photos and website says 50% off gifts. but nothing works. they find a way to exclude...

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I have not seen a worse company when it comes to Customer relations . I have been trying for days to delete my account with no luck. The company Mix Books say I have an account from 2017 and I have never heard of this company but I would like to delete any and all dealing with my name.

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Product or Service Quality
2.2 (180 reviews)
2.4 (20 reviews)
Reviewer's quote

I loved the picture but the letters are a different design and to me it looks miss spelled but customer service said wait's right so there for I just gave it to me sister since no worries it didn't matter to customer service that I wasn't satisfied. Thanks SHUTTERFLY!!!..

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Hello I just received 2 Mixbooks I ordered and the printing/color quality of multiple pages, including cover, is poor despite having provided all high resolution images. Please return my phone call as soon as possible: 203 505 ****..

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Diversity of Products or Services
3.1 (163 reviews)
2.8 (16 reviews)
Reviewer's quote

I have used Shutterfly for years bea=cause I love their products. In the last couple of years, I have had a number of problems (late orders, damaged packaging, etc) which are usually rectified. Recently, my frustration has extended all the way back to the very beginning of my projects - uploading...

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I ordered without my 40% discount. The rep was able to credit my account in the amount of the discount. I also requested expedited shipment by June 6.

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Shutterfly and Mixbook Pros and Cons

Pros
  • Convenience of photo organization
  • Photo print quality
  • Ease of use
  • Ease of use of the website and ability to upload photos
  • Interior of the final project
Cons
  • Customer service
  • Unresponsive customer service
  • Ease of site use
  • I think i explained this all ready
  • Not getting my order on time
  • Was lied to by several customer service reps

Shutterfly and Mixbook Most Positive Reviews

Top rated reviews
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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5

I was hesitant at first to order from this company because I had never heard of them. However, I found them to be much c...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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5

Lovely told me to go to page tools. Great!

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Shutterfly and Mixbook Most Critical Reviews

Lowest rated reviews
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

As you enter their site you are able to enter a discount code, however if that code has expired before completion of...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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1

Do not order for Christmas. I ordered from them for Christmas and they shipped it USPS. Why???? I don't know. There is...

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Shutterfly and Mixbook Latest Reviews

Recent published reviews
2.1

I placed an order with Shutterfly on November 23, 2020 for a one-sided pillow and paid $19.99 extra for "guaranteed"...

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1

I have not seen a worse company when it comes to Customer relations . I have been trying for days to delete my account...

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2.5

My order has been delayed and I wont be able to send out my cards in time

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No votes

Long wait time and then canned message to leave number which I wound up having to do.
My question is not solved by your l...

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Shutterfly and Mixbook Products and Services

Most reviewed product and services
  • Shutterfly Shipping Service (76 reviews)
  • Shutterfly Photo Book (18 reviews)
  • Shutterfly Coupon (14 reviews)
  • Mixbook Photo Book (18 reviews)
  • Mixbook Photo Album Printing Service (3 reviews)
  • Mixbook Shipping Service (3 reviews)