PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about University Hospital and Minute Clinic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

University Hospital
Minute Clinic

University Hospital and Minute Clinic Overview

Total reviews
54
679
Company responses
0
0
Issues resolved
0
9

University Hospital and Minute Clinic Consumer Ratings

Rank
422 out of 1982 in Hospitals, Clinics and Medical Centers category
335 out of 1982 in Hospitals, Clinics and Medical Centers category
Customer service
264 in category
255 in category
Reliability
231 in category
218 in category
Value for money
233 in category
189 in category
Product or Service Quality
222 in category
225 in category

University Hospital and Minute Clinic Rating Details

Customer service
1.3 (27 reviews)
1.3 (374 reviews)
Reviewer's quote

My complaint is how poorly they approach providing access to customer service. In their world, they schedule to the minute, yet let customers wait extremely long times to contact them. Some advise provided me early in business, was: call in yourself and see what your customers experience - it might...

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...We both called their customer service number ending in 2727 and was on hold for over 2 hours and finally gave up. This is totally unacceptable of Minute Clinic can not handle the demand then maybe they should not be doing any testing for Covid 19..

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Reliability
1.3 (24 reviews)
1.4 (246 reviews)
Reviewer's quote

Dr Shimel Shah treated my wife to prepare her for liver transplant. He bypassed her when she was top of the list for the transplant. Placed drain lines in her liver causing infection and serious bleeding.Dr Shah started the surgery and stopped halfway thru stating "too much bleeding". He is a...

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No person came on the phonerecording said closed at 3:30 pmBeen trying by phone and email for a week to get my chart open back up as its disabled.4 times 2 hours wait on phone today twice recording they are closed.7 emails in a week get automatic response no contact. I just need the return to work...

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Value for money
1.3 (22 reviews)
1.5 (250 reviews)
Reviewer's quote

Pregnant, long long waits for prescheduled appts. Drs are abrupt, and are not personable at all. You do not see same dr &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; each dr are not familiar with your case. La

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...I WANT MY GAS MONEY REFUNDED. TWO TRIPS TO THAT STORE. 2 HOURS WASTED...

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Product or Service Quality
1.5 (21 reviews)
1.5 (316 reviews)
Reviewer's quote

Each bill is about $1000, and the majority fee is itemized as Hospital Service(about $950-$1000). What the *** is the Hospital Service fee? All the service I got is the injection from doctor. Does the action of injecting worth $1000????? I tried my best to contact University Hospital to get an...

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...We called the customer service number and was on hold for 2 hours and finally gave up. This is unacceptable of Minute Clinic can not handle the demand then they should not do the testing..

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University Hospital and Minute Clinic Pros and Cons

Pros
  • Women at kent imaging
  • Friendly nurse practitioner
  • Convenient
  • Care
Cons
  • Lack of respect to the patient
  • Staff
  • Customer service sucks
  • Poor customer service
  • Unprofessional service
  • Service

University Hospital and Minute Clinic Most Positive Reviews

Top rated reviews
3.1

I was on 10 ns for 2 weeks and a couple of days! I met some great nurses such as Andy, Ms kayla , Ms Jennifer and Ms...

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5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

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No votes
5

Thank you for the attached pix. Next question must be: how long would it take you to get an appt with your primary car...

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University Hospital and Minute Clinic Most Critical Reviews

Lowest rated reviews
1

In short, I went to the Parma Medical Center branch (their urgent care non-emergency center) under the fear of a broken...

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1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

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1

I haaaaaaate this hospital. I'm in severe pain and I've been here for 11 hours waiting to be seen and released. I could...

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1

I had a terrible experience here this morning. I waited an hour and a half and had to leave without seeing anyone from t...

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University Hospital and Minute Clinic Latest Reviews

Recent published reviews
1.8

Pregnant, long long waits for prescheduled appts. Drs are abrupt, and are not personable at all. You do not see same dr...

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1.8

I have spent 2 days on hold with CVS customer care. No one picks up the phone. 1 pour yesterday and 2 hours today....

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1

Dr Shimel Shah treated my wife to prepare her for liver transplant. He bypassed her when she was top of the list for...

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No votes

Went to the drive up and swabbed myself. It wasn't too long a wait and felt convenient. The only problem is it's now 12...

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University Hospital and Minute Clinic Products and Services

Most reviewed product and services
  • University Hospital Customer Care (12 reviews)
  • University Hospital Medical Care (11 reviews)
  • University Hospital Nurse (4 reviews)
  • Minute Clinic Customer Care (149 reviews)
  • Minute Clinic Medical Care (119 reviews)
  • Minute Clinic Nurse (60 reviews)