PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about University Hospital and Minute Clinic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

University Hospital
Minute Clinic

University Hospital and Minute Clinic Overview

Total reviews 58 755
Company responses 0 0
Issues resolved 0 11

University Hospital and Minute Clinic Consumer Ratings

Rank
410 out of 2101 in Hospitals, Clinics and Medical Centers category
350 out of 2101 in Hospitals, Clinics and Medical Centers category
Customer service
No votes
254 in category
Reliability
No votes
226 in category
Product or Service Quality
No votes
234 in category
Value for money
No votes
199 in category

University Hospital and Minute Clinic Rating Details

Customer service
No votes
1.3 (419 reviews)
Reviewer's quote

My complaint is how poorly they approach providing access to customer service. In their world, they schedule to the minute, yet let customers wait extremely long times to contact them. Some advise provided me early in business, was: call in yourself and see what your customers experience - it might...

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...The number given to me for customer service 800-201-**** is CVS Stocks and Financial Investments, that you are asked to leave a message..

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Reliability
No votes
1.4 (289 reviews)
Reviewer's quote

I had University Hospitals Physician Services in August 2020 and did not get billed until October 2020. The bill arrived as being PAST DUE with the due date as UPON RECEIPT. I called costumer service to ask how the first bill Ive received from them could be past due and got in their call back cuing...

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So far, from a pool of data I have, the chances that the test sample makes it to the lab are 50%, so at least 2 swabs are must, for more reliability, I would offer to supply 3. If I put my tinfoil hat on, I would dare to suppose that I have encountered a machination scheme: since CVS provides...

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Product or Service Quality
No votes
1.5 (357 reviews)
Reviewer's quote

...The office is at the Management Service Center and I went there and spoke to a secretary who came down to the lobby to talk to me. This was before I got the letter claiming zero responsibility. She assured someone was going to call me back...

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Its been a week today for a service that advertises a 3-4 day turnaround time. This is very discomforting for me at this time due to the efforts of trying to ensure we do not spread the disease to loved ones around the holidays. I also paid CVS $139 for testing hoping it would make a difference...

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Value for money
No votes
1.5 (283 reviews)
Reviewer's quote

Pregnant, long long waits for prescheduled appts. Drs are abrupt, and are not personable at all. You do not see same dr &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; each dr are not familiar with your case. La

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...They had no problem collecting my money for services, but now that I need an itemized bill, they are impossible to get ahold of...

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University Hospital and Minute Clinic Pros and Cons

Pros
  • Women at kent imaging
  • Large organization with many recourses
  • Friendly nurse practitioner
  • Convenient
  • Care
Cons
  • Lack of respect to the patient
  • Staff
  • Poor customer service
  • Poor customer service
  • Unprofessional service
  • Service

University Hospital and Minute Clinic Most Positive Reviews

Top rated reviews
3.1

I was on 10 ns for 2 weeks and a couple of days! I met some great nurses such as Andy, Ms kayla , Ms Jennifer and Ms...

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5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

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No votes
5

Thank you for the attached pix. Next question must be: how long would it take you to get an appt with your primary car...

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University Hospital and Minute Clinic Most Critical Reviews

Lowest rated reviews
1

In short, I went to the Parma Medical Center branch (their urgent care non-emergency center) under the fear of a broken...

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1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

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1

I haaaaaaate this hospital. I'm in severe pain and I've been here for 11 hours waiting to be seen and released. I could...

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1

I had a terrible experience here this morning. I waited an hour and a half and had to leave without seeing anyone from t...

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University Hospital and Minute Clinic Latest Reviews

Recent published reviews
No votes

I am contacting you because the traditional method of calling isn't working. I'm a new customer. I called to make an app...

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1

I can not believe the staff is so incompetent and under educated. I had gone to get my Flu shot at CVS Pharmacy, where...

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1.9

I had University Hospitals Physician Services in August 2020 and did not get billed until October 2020. The bill...

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No votes

Got billed for a TB test I had pd with my debt card. The customer service number is in the east cost. So be sure to...

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University Hospital and Minute Clinic Products and Services

Most reviewed product and services
  • University Hospital Medical Care (11 reviews)
  • University Hospital Nurse (4 reviews)
  • University Hospital Procedure (2 reviews)
  • Minute Clinic Medical Care (119 reviews)
  • Minute Clinic Nurse (60 reviews)
  • Minute Clinic Doctor (42 reviews)