PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Medical Associates and Minute Clinic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Medical Associates
Minute Clinic

Southwest Medical Associates and Minute Clinic Overview

Total reviews
81
646
Company responses
0
0
Issues resolved
0
9

Southwest Medical Associates and Minute Clinic Consumer Ratings

Rank
316 out of 1972 in Hospitals, Clinics and Medical Centers category
333 out of 1972 in Hospitals, Clinics and Medical Centers category
Customer service
183 in category
246 in category
Product or Service Quality
244 in category
222 in category
Diversity of Products or Services
286 in category
270 in category
Website
230 in category
306 in category

Southwest Medical Associates and Minute Clinic Rating Details

Customer service
1.7 (43 reviews)
1.3 (353 reviews)
Reviewer's quote

...These people (nurses, managers, and what they call customer service, do not care about you. You have to demand the service you need. Otherwise they give it to you...

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...Tried calling their customer service at 866-389-2727 but nobody picks up phone even after holding line for more than 30 min each time. There is no option for them to call me back. Just perpetual message that "Please hold line for next customer"..

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Product or Service Quality
1.5 (35 reviews)
1.5 (300 reviews)
Reviewer's quote

...Not to even see a doctor, but a so called assistant! What happened to quality care?..

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...Also good luck trying to get a hold of their customer service. Will never go here ago for anything! Additionally I will never recommend anyone to go here!!..

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Diversity of Products or Services
1.6 (33 reviews)
1.7 (272 reviews)
Reviewer's quote

...Just a bunch of money hungry corporations that always want more and more money for services that they never even follow through. Stay away from southwest medical associates!!!! ..

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Rip off people for covered services..

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Website
2.2 (33 reviews)
2 (269 reviews)
Reviewer's quote

First, there are many many great physicians and great staff. But recently, and more specifically a phone rep named Jennifer has completely changed my opinion of Southwest.Jennifer wanted me to schedule a another Dr visit after receiving a letter diagnosing me with apnea after Ive done One sleep...

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...Even on their website they say they will give your doctor a copy of the after-visit summary. That is basically information for the patient. It is not the same as the medical record...

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Southwest Medical Associates and Minute Clinic Pros and Cons

Pros
  • Still thinking
  • Nurses assistants
  • Phone
  • Friendly nurse practitioner
  • Convenient
  • Care
Cons
  • Ability to communicate
  • Uncaring doctors
  • Do not try to help
  • Poor customer service
  • Service
  • Unprofessional service

Southwest Medical Associates and Minute Clinic Most Positive Reviews

Top rated reviews
5

Employees discussing emplyee busines where the waiting room can hear. One particular was a very unprofessional aftican...

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5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

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5

prescribed niacin 2000 mg at a different pharmacy why not my usual who would have warned about the side affects of this...

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5

Thank you for the attached pix. Next question must be: how long would it take you to get an appt with your primary car...

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Southwest Medical Associates and Minute Clinic Most Critical Reviews

Lowest rated reviews
1

My mother recently went in this clinic for pain management but unfortunately was greeted with nothing but...

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1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

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1

To Whom It May Concern,

My name is DarShelle Lynch, I am overly dissatisfied with the service I have been receiving fro...

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1

I had a terrible experience here this morning. I waited an hour and a half and had to leave without seeing anyone from t...

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Southwest Medical Associates and Minute Clinic Latest Reviews

Recent published reviews
No votes

I went to South West Sienna on April. I was seen by Dr Omar Bibi. I was in terrible shape. My body was bent and I could...

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1.2

After sitting on hold for over 30 minutes and not being able to get in touch with anyone, I made my appointment online...

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No votes

So this nurse that work with Dr. Carl ALLEN name nurse Jill is the most rudest nurse ever she not Professional

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1

Got a urine sample and paid $200 for the session. Two weeks later I get an invoice for $400 for the urine sample. In...

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Southwest Medical Associates and Minute Clinic Products and Services

Most reviewed product and services
  • Southwest Medical Associates Medical Care (23 reviews)
  • Southwest Medical Associates Customer Care (11 reviews)
  • Southwest Medical Associates Doctor (11 reviews)
  • Minute Clinic Customer Care (149 reviews)
  • Minute Clinic Medical Care (119 reviews)
  • Minute Clinic Nurse (60 reviews)