PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Minute Clinic and Southwest Medical Associates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Minute Clinic
Southwest Medical Associates

Minute Clinic and Southwest Medical Associates Overview

Total reviews 737 88
Company responses 0 0
Issues resolved 10 0

Minute Clinic and Southwest Medical Associates Consumer Ratings

Rank
348 out of 2045 in Hospitals, Clinics and Medical Centers category
349 out of 2045 in Hospitals, Clinics and Medical Centers category
Customer service
250 in category
191 in category
Product or Service Quality
229 in category
263 in category
Website
323 in category
240 in category
Diversity of Products or Services
273 in category
295 in category

Minute Clinic and Southwest Medical Associates Rating Details

Customer service
1.3 (409 reviews)
1.7 (47 reviews)
Reviewer's quote

...My account is inactive need to speak with customer service to reactivate..

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...These people (nurses, managers, and what they call customer service, do not care about you. You have to demand the service you need. Otherwise they give it to you...

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Product or Service Quality
1.5 (351 reviews)
1.4 (40 reviews)
Reviewer's quote

...CLOSED !!!!! Horrible service. Wish I could bill them for my wasted time..

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...Not to even see a doctor, but a so called assistant! What happened to quality care?..

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Website
1.9 (321 reviews)
2.2 (38 reviews)
Reviewer's quote

...She also stated she wasn't sure she had the vaccine I wanted which CVS' website said it had. The nurse with clear indifference said I could "try" the pharmacy. The people there were fine given the circumstance...

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I HAVE to PAY before I can see a Doctor. After every procedure and every office visits since Optum Care joined SWMA I receive a bill in the mail for something I already paid! If I ignore it as I have already done my part by paying my premiums and paying before seeing any physicians I will receive a...

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Diversity of Products or Services
1.8 (313 reviews)
1.6 (38 reviews)
Reviewer's quote

...They had no problem collecting my money for services, but now that I need an itemized bill, they are impossible to get ahold of...

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...Just a bunch of money hungry corporations that always want more and more money for services that they never even follow through. Stay away from southwest medical associates!!!! ..

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Minute Clinic and Southwest Medical Associates Pros and Cons

Pros
  • Friendly nurse practitioner
  • Convenient
  • Care
  • Still thinking
  • Nurses assistants
  • Phone
Cons
  • Poor customer service
  • Unprofessional service
  • Service
  • Poor patient service
  • Do not try to help
  • Ability to communicate

Minute Clinic and Southwest Medical Associates Most Positive Reviews

Top rated reviews
5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

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5

Employees discussing emplyee busines where the waiting room can hear. One particular was a very unprofessional aftican...

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5

Thank you for the attached pix. Next question must be: how long would it take you to get an appt with your primary car...

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5

prescribed niacin 2000 mg at a different pharmacy why not my usual who would have warned about the side affects of this...

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Minute Clinic and Southwest Medical Associates Most Critical Reviews

Lowest rated reviews
1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

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1

My mother recently went in this clinic for pain management but unfortunately was greeted with nothing but...

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1

I had a terrible experience here this morning. I waited an hour and a half and had to leave without seeing anyone from t...

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1

To Whom It May Concern,

My name is DarShelle Lynch, I am overly dissatisfied with the service I have been receiving fro...

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Minute Clinic and Southwest Medical Associates Latest Reviews

Recent published reviews
1

I had my Covid test at CVS in Clinton, Ct. on
October 7th, as of today October 23rd Im told my results are still pending!...

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1

I HAVE to PAY before I can see a Doctor. After every procedure and every office visits since Optum Care joined SWMA I re...

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1.9

I log in to find out test results and click on test results. Says an error occurred please log out. This happened severa...

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2.2

Complaint, my husband went to pay his bill and the receptionist did not know how to process it.She stated that she was...

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Minute Clinic and Southwest Medical Associates Products and Services

Most reviewed product and services
  • Minute Clinic Medical Care (119 reviews)
  • Minute Clinic Nurse (60 reviews)
  • Minute Clinic Doctor (42 reviews)
  • Southwest Medical Associates Medical Care (23 reviews)
  • Southwest Medical Associates Doctor (11 reviews)
  • Southwest Medical Associates Emergency Service (4 reviews)