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Minute Clinic

Hospitals, Clinics and Medical Centers
  • 9 ISSUES RESOLVED
  • 490 TOTAL REVIEWS
  • $28.5K CLAIMED LOSSES
  • $379 AVERAGE LOSS
1.6
Customer service
Staff
Diversity of Products or Services
Website
  • Friendly nurse practitioner 6
  • Wait time 4
  • Convenient 4
  • Care 4
  • Wait time is ridiculous 3

Customers don't like

  • Poor customer service6
  • No way to resolve issues4
  • Unprofessional service3
  • Service3
  • No action on complaint3
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OptumRx

Pharmacy
  • 0 ISSUES RESOLVED
  • 539 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Staff
Diversity of Products or Services
Website
  • Some reps who tried to help 6
  • Customer service reps are mostly nice and calm 4
  • That they are professional and respectful 3
  • Savings 3
  • Some reps tried to help 2

Customers don't like

  • Customer service14
  • Order fulfillment9
  • Complete lack of honesty9
  • Incompetent employees7
  • Quality of call center people is very low4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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