PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Opticsplanet and Midwayusa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Opticsplanet
Midwayusa

Opticsplanet and Midwayusa Overview

Total reviews 148 137
Company responses 53 0
Issues resolved 3 0

Opticsplanet and Midwayusa Consumer Ratings

Rank
18 out of 180 in Hunting, Fishing and Camping category
16 out of 180 in Hunting, Fishing and Camping category
Customer service
25 in category
No votes
Website
14 in category
No votes
Advertised vs Delivered
19 in category
No votes
Exchange, Refund and Cancellation Policy
18 in category
No votes

Opticsplanet and Midwayusa Rating Details

Customer service
1.1 (55 reviews)
No votes
Reviewer's quote

...I am hoping this review will save you from my experience of the worst customer service on the Plant. Buyer beware, you have been warned..

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...They have obviously chosen to maximize profits at the expense of customer service, this will kick them in the *** in the end. Too many options to purchase from reputable suppliers which Midway use to be. 30 year customer saying good bye..

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Website
2.4 (43 reviews)
No votes
Reviewer's quote

My opinion is strictly not to purchase from this website. I placed a 400$ order for a build over a month ago, it has been in processing status since. I have called countless times and emailed to try to get any update on the status of my order...

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...Also if you are digging around on their website looking for their address you wont find it. This is not an honest retailer in my opinion. I was not offered any resolution at all so Ill never order from them again...

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Advertised vs Delivered
1.4 (43 reviews)
No votes
Reviewer's quote

...Here is my order info, below, showing my Romeo one I never got and the one I never ordered but shows delivered and I never recieved. I have paid for 2 sights and recieved zero. Thanks again for your help in advance...

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Ordered a couple mags for my ar 5 round for hunting yotes & a 10 round for the bench, never got delivered, tracked it to find out it was being sent back to sender due to wrong address, address info was correct so not sure what went wrong there unless a typo on the mailing label which wouldn’t be my...

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Exchange, Refund and Cancellation Policy
1.3 (38 reviews)
No votes
Reviewer's quote

...I CANCELED MY ORDER AND WILL NEVER EVER ORDER FROM THEM AGAIN AND WILL MOST DEFINITELY SUGGEST ANYONE ELSE LOOKING TO ORDER FROM THEM TO GO ELSEWHERE!! HAD TO GET MY CC COMPANY INVOLVED TO GET A REFUND..

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I returned two items I bought from them and on my account it says they were returned and that I was refunded on July 9th. However I've received NO refund and it's now July 14th. I spent over $690 dollars, I will never do business with them again, total scam..

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Opticsplanet and Midwayusa Pros and Cons

Pros
  • Have good prices and list the items as in stock
  • Usually have a huge selection of products
  • Them 2 years ago
  • Turn around of order
  • Keep helping the nra
  • Website design
Cons
  • Customer service
  • Very bad customer service
  • Item never delivered
  • Poor customer service
  • How they treated me
  • Refusal to honor free shipping

Opticsplanet and Midwayusa Most Positive Reviews

Top rated reviews
5

I ordered a Knoxx Axiom Rifle Stock which was expressly advertised as "in stock and available to ship within 1-2 days"....

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5

Ordered a pair of pants. They showed up super fast. Great service!

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4

I purchases an $1,100 optics from this company because they offered free shipping and free return if there was ANY probl...

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5

I have been a customer for over 20 Years. Never had a problem with my over 50 orders. Gun owners should be happy with a...

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Opticsplanet and Midwayusa Most Critical Reviews

Lowest rated reviews
1

"Had ordered sunglasses from them on numerous prior occasions and this is the second time they did not deliver a product...

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1

Key product remain in the online catalog long after they have become unavailable. The company used to keep most items in...

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1

Purchased a Coast HL8 Headlamp thru them. It is supposed to have a life time warranty. Lasted exactly 2 months to th...

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1

All of my other orders prior to this one were shipped within 24 hours, but low, and behold they took 3 days to ship this...

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Opticsplanet and Midwayusa Latest Reviews

Recent published reviews
1

on 7/21/2020. It's 9/24/2020 on their hold they state leave a message / email they'll. Get back . That's a lie I wrote a...

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1.8

Last year in early 2019 I ordered 2 boxes of Hornady 6.5 PRC ammo from Midwayusa. The website said in stock when I...

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1

During the middle of a pandemic or shortage, you would think businesses would find it in their heart to try and help...

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No votes

The only complaint, is that I realized after placing an order for 2 pair of rings that they were wrong. Then I tried...

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Opticsplanet and Midwayusa Products and Services

Most reviewed product and services
  • Opticsplanet Shipping Service (38 reviews)
  • Opticsplanet Customer Care (8 reviews)
  • Opticsplanet Website (2 reviews)
  • Midwayusa Shipping Service (26 reviews)
  • Midwayusa Customer Care (20 reviews)
  • Midwayusa Replacement (1 review)