PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New York Life Insurance and Midland National Life Insurance Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New York Life Insurance
Midland National Life Insurance Company

New York Life Insurance and Midland National Life Insurance Company Overview

Total reviews
55
87
Company responses
0
0
Issues resolved
0
0

Midland National Life Insurance Company was first mentioned on PissedConsumer on Apr 21, 2010 and since then this brand received 87 reviews. It is 32 reviews more than New York Life Insurance received since Jun 28, 2010.

New York Life Insurance and Midland National Life Insurance Company Consumer Ratings

Rank
77 out of 1882 in Insurance category
60 out of 1882 in Insurance category
Customer service
70 in category
56 in category
Reliability
52 in category
60 in category
Diversity of Products or Services
39 in category
62 in category

According to consumer ratings and reviews, Midland National Life Insurance Company ranks 17 points higher in the Insurance category than New York Life Insurance. People gave New York Life Insurance 1.7 stars for Customer service criterion in Insurance category and it is 379 points higher than the worst rated brand in this category. At the same time, Midland National Life Insurance Company was rated 1.8 stars for Customer service criterion in this category and it is 393 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that New York Life Insurance has a higher rating than Midland National Life Insurance Company. Regarding Diversity of Products or Services criterion, consumers gave New York Life Insurance 2.6 stars and it is 91% greater than other in category. Midland National Life Insurance Company however was rated 2.1 stars and it is 86% greater than other in category.

New York Life Insurance and Midland National Life Insurance Company Rating Details

Customer service
1.7 (23 reviews)
1.8 (18 reviews)
Reviewer's quote

...All large companies now have implemented the same busoiness model: "For every customer we lose, we get 5 new ones so why bother with customer retention"..

PissedConsumer1622987

I just want to pay my bill but they don't have an online payment option. I have waited on hold for over an hour multiple times and never had my phone call answered.

William H
Reliability
1.8 (22 reviews)
1.7 (15 reviews)
Reviewer's quote

I am over 60 and sought financial guidance when I was laid off. New York Life insurance was promoted by AARP, so I went with them. I was sold a life annuity policy without being told full details, although I mentioned I would probably be moving out of state eventually. She told me 'don't worry,...

PissedConsumer1614803

waited for a half an so far for a rep to pick up. very annoying.

Dolores R
Diversity of Products or Services
2.6 (20 reviews)
2.1 (17 reviews)
Reviewer's quote

...I was nieve and uneducated to the products and services, do your homework and get smart. Don't, DON'T trust the commission driven agent. After being milked for tens of thousand the Agent would return my calls or emails when I wanted to pull out...

PissedConsumer1432937

When my annuity matured I opted for full surrender. Per the form they sent me I opted to make my own election as to what was withheld for taxes. The form clearly stated if I did not make an election they were required to take 10%. When I received my funds they took the 10% in addition to what I had...

PissedConsumer1027069

New York Life Insurance and Midland National Life Insurance Company Pros and Cons

Pros
  • Professional
  • Life insurance plan
  • Income opportunity
  • Policy benefits
  • Plan they have
  • Called back fast
Cons
  • Very poor customer service
  • Poor attitude
  • Fallacious advice from a completely uninformed staff
  • Disappointing
  • Oh hold forever to talk with someone who ends up being rude
  • Getting the run around

New York Life Insurance and Midland National Life Insurance Company Most Positive Reviews

Top rated reviews
5

I've been an advisor with NYA Life for years. In ANY company you can find unscrupulous people or something someone will...

5

Unlike the other reviews at this site my experiences have only been positive with MNL. Our annuities generally have...

New York Life Insurance and Midland National Life Insurance Company Most Critical Reviews

Lowest rated reviews
1

Waste of time, ripoff, they push the catholic church on new recruits, require professional licenses and then refuse to t...

1

If you are a Virginia resident please file a complaint with the Virginia Bureau of Insurance, if you were sold an...

New York Life Insurance and Midland National Life Insurance Company Latest Reviews

Recent published reviews
1

I looked into my 74 year old mother's new policy. She was paying approx.$10.00 a month for $5000 policy for 20 years. WT...

Read all 55 reviews

The women I received assistance from today, was the first person I have ever worked with at this company who was VERY...

Read all 87 reviews

New York Life Insurance and Midland National Life Insurance Company Products and Services

Most reviewed product and services
  • New York Life Insurance Life Insurance (23 reviews)
  • New York Life Insurance Annuity (7 reviews)
  • New York Life Insurance Customer Care (5 reviews)
  • Midland National Life Insurance Company Life Insurance (34 reviews)
  • Midland National Life Insurance Company Annuity (12 reviews)
  • Midland National Life Insurance Company Life Policy Claim (2 reviews)