PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Midas and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Midas
Pep Boys

Midas and Pep Boys Overview

Total reviews 770 1405
Company responses 0 0
Issues resolved 4 5

Midas and Pep Boys Consumer Ratings

Rank
261 out of 1741 in Service Centers and Repairs category
209 out of 1741 in Service Centers and Repairs category
Customer service
188 in category
202 in category
Price Affordability
249 in category
218 in category
Product or Service Quality
198 in category
164 in category
Value for money
205 in category
164 in category

Midas and Pep Boys Rating Details

Customer service
1.5 (294 reviews)
1.5 (325 reviews)
Reviewer's quote

...The midas representative display ridiculously reckless customer service..

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...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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Price Affordability
1.7 (259 reviews)
1.9 (271 reviews)
Reviewer's quote

...I looked up the oil filter and it cost $45! What kind of price is that . Very upset my son works hard for his money and you rip him off!! Never going there again and Ill make sure I share my experience via social media!..

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Product or Service Quality
1.4 (258 reviews)
1.6 (276 reviews)
Reviewer's quote

Paid for a service which I had to return 3 times to have done correctly then to find out it's not working still I'm so done..

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...The service manager Brandon Lamb performed this evaluation. He also did a electrical analysis as well . After his review ( partnered with a woman/ who looks even more Sketchy) he concludes that my a/c module is not responding and needs to be replaced...

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Value for money
1.5 (255 reviews)
1.8 (286 reviews)
Reviewer's quote

...It should have been done right the first time! Waste of time and money, I will never again trust Midas!..

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...Rebate was accepted but never got my money. E When I called they had no record even when I gave them my tracking number. Will never shopPep Boys again!..

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Midas and Pep Boys Pros and Cons

Pros
  • It was close by
  • Location
  • Convenience
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Customer service
  • Poor customer service and the guy lied to us
  • Quality
  • Customer service
  • Poor service provided
  • Poor service

Midas and Pep Boys Most Positive Reviews

Top rated reviews
5

Midas off of Los Osos in OC california rocks, went in for brake job on a Bmw 535i, they were great! Fixed my issues,...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

On July 2 I brought my car into Midas because of an oil leak. I had just had my car serviced there a week earlier so I...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Midas and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I took my car their for a dash light they never fixed the problem and really had no clue what they were talking about....

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

So, I visit the local Midas for the first time and asked about an oil change. I was told that I would have to wait an ho...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Midas and Pep Boys Latest Reviews

Recent published reviews
1.2

The manager called and offered to let me watch them do their job. The whole point of going there was that it was close...

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1

Mailed in a $40.00 Champion Battery coupon over 6 months ago and they just sent me a $20.00 debit card. Way to stick it...

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1.8

I was chared 592.00 for what i was told was 321.00 plus tax. Only to find out additional things was added on without my...

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1

Cannot reach you on the phone. No one answers the phone and calls are disconnected for no reason. I have tried many...

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Midas and Pep Boys Products and Services

Most reviewed product and services
  • Midas Oil Change (126 reviews)
  • Midas Car Repair (86 reviews)
  • Midas Repair (59 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (73 reviews)
  • Pep Boys Rebate (59 reviews)