PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Midas and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Midas
Pep Boys

Midas and Pep Boys Overview

Total reviews
648
1609
Company responses
0
0
Issues resolved
4
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1609 reviews. It is 961 reviews more than Midas received since Dec 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Midas customer support team than with Pep Boys customer service.

Midas and Pep Boys Consumer Ratings

Rank
241 out of 2411 in Service Centers and Repairs category
192 out of 2411 in Service Centers and Repairs category
Customer service
180 in category
188 in category
Staff
195 in category
164 in category
Price Affordability
233 in category
200 in category

According to consumer ratings and reviews, Pep Boys ranks 49 points higher in the Service Centers and Repairs category than Midas. People gave Midas 1.5 stars for Customer service criterion in Service Centers and Repairs category and it is 440 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 432 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pep Boys has a higher rating than Midas. Regarding Price Affordability criterion, consumers gave Midas 1.7 stars and it is 62% greater than other in category. Pep Boys however was rated 2 stars and it is 68% greater than other in category.

Midas and Pep Boys Rating Details

Customer service
1.5 (220 reviews)
1.5 (302 reviews)
Reviewer's quote

...He would never take me in- side the office with his workers or customers. After, the test was completed the employee behind the tells the charge is $113. 41...

Reino

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
1.6 (212 reviews)
1.7 (289 reviews)
Reviewer's quote

The staff were friendly. What I went there for was a simple oil change. It's been over a year or so and they are charging labor fees...

PissedConsumer1667757

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Price Affordability
1.7 (197 reviews)
2 (255 reviews)
Reviewer's quote

Saturday August 10th I was quoted a price of $2300 by the manager Joe for the replacement of a starter and turbo pipe. He decreased my price to $1,400 because I was a loyal customer and said he was giving me a manager discount. I was told I could pay in installments and filled out an application...

Yvette M

PEP BOYS had the best deal on a new battery, including installation better price than COSTCO. In spite of a full schedule they fit me in & performed promptly..

BG T

Midas and Pep Boys Pros and Cons

Pros
  • Location
  • People and service
  • Convenience
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Customer service
  • Quality
  • Overcharging
  • Customer service
  • Poor service provided
  • Poor service

Midas and Pep Boys Most Positive Reviews

Top rated reviews
5

Midas off of Los Osos in OC california rocks, went in for brake job on a Bmw 535i, they were great! Fixed my issues,...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Midas and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I took my car their for a dash light they never fixed the problem and really had no clue what they were talking about....

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Midas and Pep Boys Latest Reviews

Recent published reviews

They did not do what I asked them to do, I asked for a system check and tire rotation, oil change. They replaced the...

Read all 648 reviews
1

I went to pep boys for tires they had a special buy 2 get 2 free, instalation included, total cost 197.00 my vehicle...

Read all 1609 reviews

Midas and Pep Boys Products and Services

Most reviewed product and services
  • Midas Oil Change (118 reviews)
  • Midas Car Repair (81 reviews)
  • Midas Repair (60 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)