PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Av and Microsoft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Av
Microsoft

Total Av and Microsoft Overview

Total reviews
36
376
Company responses
0
0
Issues resolved
1
7

Total Av and Microsoft Consumer Ratings

Rank
268 out of 1026 in Software category
188 out of 1026 in Software category
Exchange, Refund and Cancellation Policy
102 in category
104 in category
Product or Service Quality
171 in category
135 in category
Website
185 in category
162 in category
Billing Practices
145 in category
105 in category

Total Av and Microsoft Rating Details

Exchange, Refund and Cancellation Policy
1.5 (17 reviews)
1.5 (88 reviews)
Reviewer's quote

...I was still charged a year again and was told I would get a refund. I never got my refund and Paypal denied my case siding with the seller (Total AV). Terrible customer service and a scam company..

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Contacted Microsoft to end the agreement, they put loads of obstacles in my way to prevent me cancelling, not answering emails, asking me to fill in "Cancellation Form" and pay a charge, the form failed to work and further emails went unanswered OR SERIOUSLY DELAYED. Now in formal complaint with...

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Product or Service Quality
1.2 (17 reviews)
1.6 (128 reviews)
Reviewer's quote

I downloaded this product for $19. 99, and then got inundated with "upgrade" offers while going through the purchase process. Though I declined all the offers, this software company decided I really wanted two of them, and billed me $39...

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Customer Service is unable to help me, and when I asked the polite man for a supervisor who might have better or more access as to be able to resolve my issue, I was informed there were no supervisors. This guy was very polite, he would have gotten a supervisor, if any were around. How can you...

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Website
1.5 (13 reviews)
1.9 (121 reviews)
Reviewer's quote

For some reason My debit card was hit for $99.00? I see that it sells for $19.00 with 80% off. I did not receive itor buy it. I have no idea how the charged me $99.00?

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Microsoft HAS SOME RECORD AT THEIR WEBSITE OF MY OLD PAYMENT MADE THROUGH A CREDIT CARD WHICH NO LONGER IN USE. NOW I AM BUYING A SOFTWARE THROUGH A VALID CARD WITH MU CURRENT ADDRESS. THE PAYMENT IS NOT ACCEPTED SAYING THE CARE DETAILS ARE NOT MATCHING...

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Billing Practices
1.3 (13 reviews)
1.8 (83 reviews)
Reviewer's quote

MY DEBIT CARD WAS DEBITED $19. AS SOON AS I TRIED THE"FREE" TRIAL PERIOD.....

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Customer ID - MS49325 On the Billing verification sheet, it does not read Microsoft Corporation, just Micro PC. I was not aware that both are the same company. I became suspicious that this was a scam...

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Total Av and Microsoft Pros and Cons

Pros
  • Virus protection it offered
  • Windows version 7
  • When it worked
  • Werst ever
Cons
  • Being charged for a service after i requested cancellation
  • Various
  • The
  • Lousy customer service
  • Lack of understanding
  • Customer service

Total Av and Microsoft Most Positive Reviews

Top rated reviews
5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

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5

I mistakenly went thru Break Logic and they ripped me of for $350.00. Keep in mind I used them before and I thought...

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No votes
5

After years of enjoying sync of my mail, calendars, contacts on Windows 10 PC, iPhone, iPad, they suddenly stopped...

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Total Av and Microsoft Most Critical Reviews

Lowest rated reviews
1

When my ZoneAlarm suddenly wasn't able to scan for viruses, I went with a free 7-day trial for TotalAV .. lauded as "the...

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1

I'll be fairly short and straightforward. I've paid £850 for this machine and a few accessories (keyboard and mouse). A...

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1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

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1

I am an exceptionally unhappy MicroSoft support customer.

After a system upgrade, there were problems. Corrupt .dll’s,...

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Total Av and Microsoft Latest Reviews

Recent published reviews
1

For some reason My debit card was hit for $99.00? I see that it sells for $19.00 with 80% off. I did not receive it
or bu...

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2.7

I was on my Xbox creating my account and then 2 days later, Microsoft Suspended my account. WHAT DID I DO?
And Microsoft...

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1

I downloaded this product for $19.99, and then got inundated with "upgrade" offers while going through the purchase...

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No votes

Microsoft inability to address complaint. I can't even reset my password just going round in circles

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Total Av and Microsoft Products and Services

Most reviewed product and services
  • Total Av Subscription (7 reviews)
  • Microsoft Technical Support (46 reviews)
  • Microsoft Office Suite (36 reviews)
  • Microsoft Account (31 reviews)